“Just got PV solar installed and phone your customer service number. I spoke to Lauryn, fantastic experience and various different questions answered and options given. All emailed after the call. Informative and great phone manner. 10/10 thanks Lauryn. Also phone was answered with 2mins of calling”
“Jacob was extremely helpful and knowledgeable. He addressed my queries expertly and gave me excellent advice. 10 out of 10 for customer service. Thank you.”
“The guy that came to replace the meter was very efficient. Awaiting the change actually working (smart gas meter actually connecting), as no data seems to have transferred so far, but this is only the second day. Getting booked up in the first place was easy.”
“If Carlsberg did energy companies, theyd call it Octopus Energy.
Such a refreshing company to do business with and guess what, you get to speak to a real person in seconds of calling their number.
By far, the UK's No1 company!”
“Grace was very helpful as I had lost confidence in Octopus as a mistake was made last August with readings ( not my fault) and I was charged well over the read . Our payments have gone up too. She has now reduced back to what we were paying. I only stay with Octopus because of your good service and prompt answers to phone calls.”
“I talked to a lovely lady Grace, with my enquiry this afternoon. Grace was helpful and has set my enquiry in motion. Thank you. ( Referral)to a friend.”
“Octopus have always been excellent on the phone. No matter the request, from coaching me through different smart tariffs, helping me understand my usage and even with a home move. They have explained everything clearly and always looked out for me when advising changes.”
