“I talked to a lovely lady Grace, with my enquiry this afternoon. Grace was helpful and has set my enquiry in motion. Thank you. ( Referral)to a friend.”
“Octopus have always been excellent on the phone. No matter the request, from coaching me through different smart tariffs, helping me understand my usage and even with a home move. They have explained everything clearly and always looked out for me when advising changes.”
“Emily was very helpful this morning doing exactly what I asked , She was very friendly so I couldn’t thank her enough .Well done to the staff of Octopus energy”
“I needed help understanding the different tarrifs, Jacob took time to explain to me what I needed and he was funny too. Helpful, efficient and friendly.”
“Brilliant call handling. Courteous and professional. Dealt with my enquiry and walked me through a new account set up. Best customer service from an energy supplier I've ever experienced.”
“Prompt answer and help from Mark. A friendly and reassuring response which I found helpful and reassuring. But the proof of the pudding is in the eating - let's see if Octopus convert his assurances into action!”
“Forgetting your opening hours,to be greeted with the following message:-
“ Sorry,your call cannot be connected at present,please try again later”.This I found
slightly unfriendly,and far from helpful,not informing me of your opening/closing
hours.
I would like to have heard “ Sorry,we are currently closed. Monday to Thursday it
is 9 to 5,but Friday it is 9 to 4”. This is both informative and friendly.
I was the first call of the day for Gemma in Coventry.Initially she heard my complaint (of a sort) as detailed above,and agreed to forward this at the earliest opportunity.
The main reason for the call was to request a partial refund.This was dealt with in
a very satisfactory way,with her her warm and friendly attitude and confidence
clearly showing through. She is yet another excellent ambassador for Octopus.”
