“Sammy, was very helpful and ensured my questions where answered quickly. She corrected what I later released was my type error. It was a real pleasure to hear another person on the phone so quickly after dialing the help line number. A refreshing change from most suppliers I have been dealing with while moving house.”
“After receiving our latest energy bill we noticed a huge spike in usage and payment request.
A short phone call a delightful operative “Lauryn” who was very understanding and helpful quickly realised my issue and put things right within minutes.
An absolute pleasure talking to a human being instead of battling through a website.
Thank you Lauren”
“Spoke to Grace this morning and she went out of her way to help me. I am an 83 year old woman and not used to internet etc but Grace treated me with utmost kindness and patience and solved my problem. Well done Grace and thank you again.”
“The Team are always extremely good at answering questions, and quickly, and our recent communications with Toni to set up a new 12M Fixed Contract are another example of this excellent service. It's a shame that not all Companies treat their customers as good as your good selves. Your Team are a credit to your Company. Thank you so much.”
“Octopus were extremely helpful after my Mother passed away and during the process of settling her estate. Every advisor that I have spoken to has been extremely helpful and sympathetic throughout and I have never felt under pressure in during what was a deeply sad situation. Many, many thanks x”
“Good and patient help from Grace. My questions were about viewing usage history and using the balance forecast function after recently switching to a new fixed tariff.
It seems the system resets the 'Start Date' of the usage history to the date on which the most recent fixed tariff started.
Although the system allows the cursor to be positioned in the 'Start Date' field, any changes directly entered via a keyboard are ignored. The 'Start Date' has to be changed via the pop up calendar display.
Once the 'Start Date' is changed, the usage history can be seen. After solving the issue with the usage history, the balance forecast function also worked.”
