“I spoke to Lucy and get all info and assistance what I want she is so polite and helping me out with my doubts. I really love to give 5/5 stars to Lucy. She is good customer service person that octopus hired. Stay blessed and God bless you Lucy. You are amazing advisor.”
“My call was answered quickly.
Vic answered and was most welcoming and cheerful. She spoke very clearly and soon established the reason for my call and dealt with it successfully.
Excellent service from Octopus this morning. Thank you.”
“I had a few issues getting the Intelligent Drive Pack added to my account. Ross picked up my email, resolved the issue and kindly backed dated the start date. Nice service recovery.”
“Quick response to emails (same day or next) and from humans! Sooo much better than the usual ‘we will reply in 5-10 working days’ from most large utilities or organisations.”
“Sammy, was very helpful and ensured my questions where answered quickly. She corrected what I later released was my type error. It was a real pleasure to hear another person on the phone so quickly after dialing the help line number. A refreshing change from most suppliers I have been dealing with while moving house.”
