“As I'm a single occupant I asked Octopus for their best deals on tariffs. George was very considerate of my needs and was very knowledgeable about different tariffs. The information he supplied made my mind up which tariff to go for.
Thank you George for being so kind and guiding me.”
“Pleasantly surprised to get straight through to a friendly advisor (Mica) who was helpful, knowledgable and made the whole process of signing up very easy. Makes such a change!”
“Sam was great to talk to and nothing was too much trouble
he sorted everything out for me that i was concerned about
he also sent me an e-mail confirming everything
thank you Sam”
“I had some queries on my account and Ross was very patient with me whilst we worked through. He was uncluttered and calm throughout, which made me feel at ease after frustrating dealing with other colleagues. I even got a £30 bonus into the bargain!”
“Just got PV solar installed and phone your customer service number. I spoke to Lauryn, fantastic experience and various different questions answered and options given. All emailed after the call. Informative and great phone manner. 10/10 thanks Lauryn. Also phone was answered with 2mins of calling”
“Jacob was extremely helpful and knowledgeable. He addressed my queries expertly and gave me excellent advice. 10 out of 10 for customer service. Thank you.”
“The guy that came to replace the meter was very efficient. Awaiting the change actually working (smart gas meter actually connecting), as no data seems to have transferred so far, but this is only the second day. Getting booked up in the first place was easy.”
“If Carlsberg did energy companies, theyd call it Octopus Energy.
Such a refreshing company to do business with and guess what, you get to speak to a real person in seconds of calling their number.
By far, the UK's No1 company!”
“Grace was very helpful as I had lost confidence in Octopus as a mistake was made last August with readings ( not my fault) and I was charged well over the read . Our payments have gone up too. She has now reduced back to what we were paying. I only stay with Octopus because of your good service and prompt answers to phone calls.”
