“We are still being billed via estimated readings after almost a year now.
Octopus staff have been and continue to be very good at responding to queries or complaints in a professional and friendly manner and I just hope they can resolve the issue now.”
“I switched to Octopus a few days ago. I called customer service because I couldn't find some of the information from my old supplier to complete online. I spoke with Caitlin who was a breath of fresh air and got me signed up and switched in no time. It was a pleasure talking to her and so refreshing to speak with someone who was enthusiastic about helping their customer. So far everything has gone smoothly and I couldn't be happier.”
“Mollie was very helpful getting me set up today. She was helpful, professional, and friendly, and made sure I understood everything before proceeding. Thank you!”
“Joshua was amazing! Couldnāt fault him! What an asset he is to your team, upbeat and friendly and really made me feel at ease! Thank you so much for making something that had made me so anxious so smooth and reassuring! 10/10 (give him a raiseš)”
“Very personable, responsive service. Always trying to keep prices fair and as low as possible for their customers. Cannot recommend this company enough. In a nutshell, they are not sharks!”
“This morning l changed my energy provider from British Gas to Octopus. Having said this, when l contacted Octopus, l spoke with a gentleman called Raiyan who guided me through the whole process from start to finish.
I found Raiyan to be very professional, respectful with good listening skills, coupled with good customer service and interpersonal/communication skills.
During my telephone conversation with Raiyan, l mentioned to him that l was planning to purchase an Electric Car, to which Raiyan then informed me that Octopus also has a special Intelligent Octopus Go tariff (which includes an economy night and a standard day time tariff). Raiyan also stated to me that the aforementioned special tariff would save me a great deal of money if l charged my Electric Car, did my washing and drying between 11:30pm to 5:30am. This information made my day.
A Big Thank You to Raiyan and Octopus!!!!
This”
“I have just moved home and octopus have been very very helpful the last young lady i spoke with (Waverley) was really helpful i drive an electric car and have a home charger installed and she was most helpful with the setting up of the app to charge my car so very satisfied with octopus”
“Octopus energy helped sort out a problem I had with solar energy readings. I was helped by an Octopus employee called Niall - he saw the problem through from beginning to end.”
“your staff Rahim was very helpful. i have changed my suppliers to you for both Gas & Electric. He was very kind. I hope you will give us your best service & best prices all the time & will recommend to friends & family. i did try to ring you last week before the price increase but unfortunately couldnāt get through you.
Then after 5pm you were closed.”
“After a bit of confusion with a couple of people, I was put through to the right department...
Kai was very good and professional and made my business switchover very easy.”
“Kieran was fantastic at answering all my questions and making what I thought was a complicated personal situation actually much simpler and easier to understand. The process to sign up was really easy and if even half of their reps are as half as competent as Kieran, they should have a very happy customer base.”
“Set up a new account today for my new home . I had the pleasure to speak with mollie who was amazing and so helpful she helped set up a new account and was polite and professional and knew the answer to every question that I asked . Thanks mollie and thanks octopus I'm already a very happy customer.”
