“I switched to Octopus, as part of moving house, after hearing how good they were and I must say my experience confirmed all the excellent reviews. Dexter who I spoke to was the perfect contact; patient, friendly. knowledgeable. By the end of the conversation I not only signed up but felt I had been chatting to a friend. Thanks very much.”
“Rachael was extremely patient and helpful. She managed to make my house move transition extremely smooth. She was very nice to talk all my concerns over with and she made sure everything was sorted.”
“Waverly was extremely informative and helpful.
Our experience of Octopus has been so easy and straightforward, with calls being answered quickly and questions answered clearly.
I would recommend them!”
“Helpful and cheerful. Brad confirmed the best tarrif for me and how to renew. Easy to do and, despite it being a Monday morning, Brad was really cheerful.”
“I have never had any issues with Octopus, I submit my reading every month and receive my bill within 2 days, whenever I have had to speak to customer services I have always found them helpful, courteous ,and very knowledgeable, I am so glad I swapped to Octopus when I did”
“I have just signed up to Octopus Energy but wanted to say how fantastic THOMAS was when I rang! I had been with my previous provider for approximately 30 years so was a bit cautious about changing. Thomas talked me through the costs and the different options very thoroughly and in easy to understand ‘language’. Pass on my thanks to him, he does a great job! :)”
“I am a 71 year old pensioner and l was extremely afraid and stressed at the thought of getting a smart meter installed because of bad press. However Waverley guided me through the experience at all times. Waverley was extremely helpful, professional and kind l appreciate her support.”
“Dear Sirs,
Knowing that the Energy Price Cap was changing on the 1st April I was concerned about prices going up, so I phoned Customer Services and spoke to Emily and asked if she could help me find a good Fixed Rate tariff.
I explained that due to health problems with bad circulation and waiting to go to St Thomas's hospital in London for a CT SCAN as one of the valves in my heart is wearing out, whereby I will have to have an operation for a replacement Valve and living my own I find things difficult with feeling the cold, also mobility and balance problems.
I explained that I leave the Hot water and Heating on 24 hrs a day, so I expect to pay higher bills.
Without too much trouble she had a look at my consumption and offered me a 14 month Fixed rate tariff, without me having to supply lots of figures etc. She told me I could look at other comparisons, but I told her that I like the ethos and feel happy with Octopus Energy. She then set up the new Fixed Rate tariff and told me that the monthly amount would also be reducing by apx £13 per month, which I was very pleased about.
She also reassured me that if I get any problems with my bills and payments, then to contact Customer Services. She also said that as I am always feeling the cold then she would send me an Electric Blanket to help me with feeling the cold. I told her that there was no need to do that. She said it was a pleasure to do it on behalf of Octopus Energy, which I thanked her for. Infact Royal Mail delivered it today Thank You.
I found Emily very nice and helpful also easy to talk to also she didn't complicate things in anyway. I am pleased that I decided to ring Customer Services now. Although I do keep a check of my monthly Utility bills, but I have also noticed my Credit steadily reducing, again the reason for taking a Fixed rate tariff.
I found Emily to be a good ambassador for Octopus Energy, as at no time was she forceful in dealing with the matter Please pass my comments on to Emily and her Line Manager. THANK YOU Terry Lynch”
