“I have just moved to Octopus from Scottish Power. The reason is somewhat complicated, but Scottish Power customer service was civil enough but unhelpful, hadn't turned up on an appointment date and, in the end, stated they couldn't provide what was requested. Octopus, via the customer service guy, Amman, was everything you could hope for in dealing with a change via a large company. Extremely helpful and knowledgeable, explaining details in a very clear and concise manner, promising to provide what was requested, and giving me confidence that the change-over would be smooth and without difficulty. I had heard good things about Octopus Energy from a couple of friends and that is why I chose them when I needed to move from Scottish Power.”
“Spoke to Mark today about my account and had several queries. Mark was very helpful! He was pleasant, nothing appeared a bother to him and he listened! Customer care was excellent! Thank you Mark! 😀”
“Called to register when moving into a (slightly complex) address already supplied by Octopus. Zaid was friendly and helpful and sorted it all out instantly”
“Dexter was extremely efficient, went through every aspect thoroughly, and gave all relevant details as required. I am extremely happy with his actions and the Octopus system, way better than the Mickey Mouse run-around I was given by Scottish Power. Well done, happy to be working with you !”
“As usual octopus had great costumer service, my email was answered very quickly by Nia and she was very helpful with my queries.
This is part of the reason why I decided to keep Octopus as my electricity / gas provider for my moves as they have been the absolute best”
“Phoned up today and spoke to Beth about my monthly direct debit and monthly payments
She was very helpful looked at my bill monthly payments and direct debit and agreeed with me that it could be dropped I asked her opinion first and to check but no it got it decreased thanks Beth great help”
