“had a letter out of the blue saying i had failed to send my meter read for my solar fit tariff, this was the first we had known of this although had sent reading 2 months ago. we replied to this letter with a photo but just to make sure i phoned today and found this information had not been applied to my account but the lady did it straight away and had conformation email within 30 minutes. so a few hic cups followed by a polite efficient member of staff made up for it”
“Mark investigated my enquiry about my new contract and phoned back to explain that
what I had seen on the current offer was a Feb 2024 video offer not now available He advised me to ring back on 1st July and receive the up to date rates
First class customer service Mark HCOV10
Rod Curran”
“Niall was very helpful and provided a great service to help both myself and my elderly parents re negotiate the utilities tariff to make sure we were on the best deal. So much better than an AI robot so please keep the human touch.”
“Octopus are always very helpful & friendly whenever I contact them, on this ocassion, Emily was consistent with my positive opinion, she was friendly, professional and understood the reason for my call....well done Emily, keep up the good work that you do...thank you.”
“incredibly positive experience. Zak went above and beyond to help me understand my options and explain the next steps clearly. He turned what could have been a frustrating issue into a really positive experience!”
“The quick and personal service and Hazel who I spoke with, was awesome. Delt with everyrhing I asked made everyrhing stress free considering imminent house move!!”
