“Dear Octopus Energy Team,
I am writing to express my sincere appreciation for the outstanding customer service I received from Radhika today. From the moment our conversation began, she was incredibly polite, cheerful, and knowledgeable, making my switch to Octopus Energy a truly seamless experience.
Not only did Radhika answer all my questions—no matter how small or silly—but she did so with patience and clarity, ensuring I felt fully informed and confident in my decision. She took the extra step of sending detailed emails confirming every stage of our conversation, which was incredibly reassuring and demonstrated her commitment to excellent service.
If I could give her more than five stars, I certainly would—she truly deserves a 10! Radhika is a wonderful ambassador for Octopus Energy, and I hope her dedication and professionalism are recognized. Thank you for having such fantastic team members like her!
Best regards,
Inga Z.”
“Phoned to change my address, Lucy was very helpful and patient even when your system was unable to do this.
She gave me advice on what to do on moving day.”
“Very good experience calling to switch our electricity to Octopus. Kainaat was very friendly and helpful throughout, answered our questions well (and put up with us when we were vague about some details!). When we were cut off, Kainaat called us back promptly.”
“Sidra, was extremely helpful with my questions. Even though I was changing energy companies because my wife is getting an EV, she was very helpful. I wouldn't hesitate to join Octopus again their customer service is excellent.”
“Today I called Octopus and spoke to Britney. I am an existing customer of Octopus.
First, I asked how I could change, using my on-line account, from my existing fixed tariff ( which does not end until August 2025 ) to the latest fixed tariff rates, for another 12months, from today. I wanted to do this because the latest standing charge is much lower and gives me a saving, even with higher unit cost.
Initially, Britney thought that this could not be done, without leaving Octopus or only by first changing to a variable tariff and then changing back to the latest fixed tariff.
However, after discussing this with her manager she then told me that this could infact be done by her. She then switched both of my billing accounts with Octopus onto the the latest 12m fixed tariffs that apply to each location.
She did this very quickly and correctly and while I was still on the phone call, I received two emails, which confirmed that both of my billing accounts had been switched correctly to the latest fixed tariff rates.
This was excellent service, done very swiftly, with very little hassle.
It was much better service than I have recently experienced with other utilities, eg BT.”
“I was delighted by Thomas and his excellent customer service. He was very patient, understanding and professional. He answered all my questions and gave opinions and suggestions which were so helpful to me to make decision. I will give him 5Stars.”
“I spoke to Kai secondly, great help, clear, friendly , polite , top draw service. The guy I spoke to earlier in the afternoon was also top draw. What a great company. After some companies I have previously dealt with its a breath of fresh air.”
“Aadam was very professional, helpful and quickly resolved my problems. He had great customer service skills, asking about me and my day etc and not just trying to get me off the phone quick.”
“I had a great experience with Hazel from customer service. She was incredibly helpful and patient while assisting me with updating my details and sorting out my direct debit. She explained everything clearly and made the whole process smooth and stress-free. It's rare to come across someone so professional and kind — thank you, Hazel!”
