“Been recommended by good friend and joined today. Brilliant service thank you.
Greg Jackson listened to my situation , noted it and guided me with the options available ...Tariffs & Direct Debit. Feel confident & safe already with Octopus.
The account page on laptop looks clear & easy to use.
Very pleased to have joined ....Happy days”
“I have been with Octopus for many Years and not found a Supplier who can beat them on Price or Customer Service. Today I spoke to Hazel who gave me good advice and Service, who could want more?”
“I spoke to Thomas today and was put through very quickly and he solved my issue immediately. He was a very warm and friendly person! Thanks again for all your help!”
“Excellent service from Jamie-Leigh.Full knowledge of my account and undertook my instructions so quickly in a very friendly manner.Wil recommend Octopus not only for this interaction but generally for being so transparent in a very complicated market.”
“Salim was very caring and compassionate when I called Octopus to advise of my Dad's passing, making the process much more bearable. Well-trained and informative. Thank you”
“Raised query about missing data and my new Octopus Mini was not registering correctly (showing green). The agent Lauryn was really helpful and sorted my query and advised exactly how long it will take to resolve and how to escalate if the problem persists.
Fabulous! Best utility provider - no contest.”
“Dear Octopus Energy Team,
I am writing to express my sincere appreciation for the outstanding customer service I received from Radhika today. From the moment our conversation began, she was incredibly polite, cheerful, and knowledgeable, making my switch to Octopus Energy a truly seamless experience.
Not only did Radhika answer all my questions—no matter how small or silly—but she did so with patience and clarity, ensuring I felt fully informed and confident in my decision. She took the extra step of sending detailed emails confirming every stage of our conversation, which was incredibly reassuring and demonstrated her commitment to excellent service.
If I could give her more than five stars, I certainly would—she truly deserves a 10! Radhika is a wonderful ambassador for Octopus Energy, and I hope her dedication and professionalism are recognized. Thank you for having such fantastic team members like her!
Best regards,
Inga Z.”
