“By far the worst experience I have ever had with an online site and I frequently buy online. I bought a mini waffle maker which within seconds of plugging in burst into flames. Thankfully I had a fire blanket as my young son and I got such a fright and it was raging out of control very quickly. I have sent numerous messages to one buy clearly stating i want a refund and not to send another one, to which they keep offering to send me a new one. They then finally agreed to refund but then nothing. When I chased my refund we are now back to them repeatedly offering to send me another waffle maker. I couldn’t be more clearer that I don’t want it or trust it so I can only guess they are trying to frustrate me and hope I stop trying. Importantly this product is very dangerous and should be removed from sale and investigated but they are still selling it! What does that say about them. Avoid at all costs. I have reported to PayPal and they will follow up with them.”
“Onbuy within 48hours they say we can withdraw but its to bad they have freeze and it's 72hours we are waiting. And we have recharged the amount of 3k”
“I bought a phone on the website assuming that they are legitimate platform. However after having problems with the phone I was advised to contact seller directly and resolve the problem as the phone was still under warranty. I contacted the seller and returned the phone for repair / replacement. It has been more than 6 weeks that I am left without any phone and when I contacted OnBuy to help me out as my phone is still not returned; their response was that sorry they can't help. Now I have lost more than £450 and left helpless. Do NOT trust this site as they won't help you if there is problem with the purchase.”
“Horrendous company, avoid like the plague!!
Ordered product early April, it’s now 15th May and still no sign of it.
Keep asking for update all I get is they’re waiting for the courier to collect it!!! This had been the reply for over 2 weeks.
Lesson learnt. Never again.”
“Do not order from here ! Ordered a yard tent for my nephews birthday - never arrived and customer service just keep showing me a tracking screen shot that says delivered - it clearly wasnt - then they are telling me to go to all the local courier collection depots to see if the package is there - they still have not agreed to a refund. no product and no refund. Dreadful avoid at all costs”
“I would give no stars if i could, if you live in n ireland stay well away from this company. I wish id read reviews before purchasing a solar light for just under £5.00 there was a £200.00 delivery charge which was not clear on purchasing email.
Onbuy we are just at most 1 hour flight i could have come to collect in person for less than that delivery charge not made clear purchase from China
DISGRACEFUL business practice”
“Ordered AirPods Pro they turned out to be fakes I then returned them for a refund and still waiting also they are not responding to my emails buyers beware I would not buy from here again”
“I ordered a garden slide for my granddaughters birthday, no delivery on the day promised, no tracking information very dissapointed will never ever use this site again.”
“Be very careful of onbuy. We bought a board game ( ticket to buy ) and crucial cards are missing. It is a knock off. So no quality control no way to get your money back. I will be sticking to more reliable sellers in the future!”
“We purchased a item from onbuy that was not what was advertised, and over double the price shown on the receipt when we received it, i am currently trying to get a refund from them .”
“Ordered a book and received a downloadable link to the book for me to print out or read off my laptop. Not what i wanted at all.
Tried to contact them on two occasions with no response.
Avoid would be my advice.”
“NO STARS. DO NOT TRUST THIS COMPANY!!
Not only did I receive the wrong product, nothing at all like the photo was advertised but I was charged more than it was on sale for on the website. Really disgusting, as this product is totally useless to me and took over 3 weeks to arrive. Very misleading company, shady as it looked as though it was in the UK only to find that it was despatched from China!!! I would NEVER have order this product had I known this. Bitterly disappointed. Tried to attach photo to show the picture on the website compared to what I actually received but it was no surprise - it wouldn’t allow me to.”
“I made my first purchase from Onbuy - the board game, 'Ticket to Ride - Europe', the seller had 5 stars. A week later I received the game, it is counterfeit and is made from thin, flimsy, cheaply copied components with dark badly scanned artwork and no registration number. I have an authentic original and the difference is vast. The seller was uncontactable and I quickly found out that Onbuy washes its hands of purchases and refers you to Paypal if you have an issue. After 1 month of fighting this through Paypal I've been offered a refund on the condition that I return the game to CHINA, at my own expense...the cost for which is about the same as that of the game ~£30. Appauled by the wilfull allowance of fraud by this marketplace, will never ever use again....AVOID!!”
“I purchased a well known game as a Christmas present for my daughter only to be embarrassed when she informed me that it was a cheap copy of poor quality. There was no indication when buying that the product was not the original branded version. I will not be using OnBuy again despite my dislike of Amazon.”
“Asks me to write review for items ordered end of January but not yet delivered. Therfore I do not think much of the two companies Toshobel and Bestdeal. Amazonn deliver in at worst 4 days”
