“Ordered a perfume for my partner which was due to be delivered my fed ex.the driver left the package outside my workplace and falsely signed the delivery note. Even after supplying evidence that my workplace was closed and text messages I received from the FedEx driver stating "the business was closed so ge left it outside", onbuy said its not our problem and have refused to help remedy the matter. They referred me to FedEx and I can't get in contact with anyone there. This was s Christmas present and I am now £70+ out of pocket. I would avoid them at all costs, I used them as it was for a discontinued perfume and this was one of the only places I could find it at a reasonable price.”
“My order did not come and even when I asked for info on my parcel I was being palmed off and then I got an answer days later saying that my parcel in transit. I then waited another few days just to be told my parcel has been lost in transit and will not be arriving to me and that I would have to re order and wait another 15-20 days can’t trust this site!”
“Trying to find a way of contacring onbuy.com but nothing listed, have taken money but no order appears in my orders and no email confirming order so can't contact seller or raise a claim”
“I ordered a heater and the courier didn't
notify me of earlier delivery than stated
in order.
I was not home and they just left it on
my doorstep but it had been taken
before I got home.
OnBuy are making it so difficult for me
to get a replacement”
“3 solar ball lights out of 6 didn't work & 2 solar spotlights didn't work & a set of butterfly solar lights were delivered to a completely wrong address! They offered me £22 refund when it should be £46 then made out I'd got to return myself & get tracking even though the goods didn't work so not my fault I was sending them back & now been sent a label after I complained but no instructions of where to take it or can it be collected etc.. On Buy are trying to close return complaint down even though its not resolved yet! Won't buy again.”
“Very not happy. They said i will get it by one date, but I'm now 5 days later and still haven't got it. And there is no one to talk to, Very disappointed! Dont ever use these stupid people.”
“Don’t know where to start! I ordered a tablet for my grandson the wrong arrived i contacted them the said will reduce price if I keep it said lots if messaged saying that I ordered it. Went to the post office to send it back with there postage leaflet that I downloaded now they are making demands about thus that and the other they also says to return will knock £5.00 of the refund whst a joke this company i will never use these again I want to make an official complaint”
“I’ve used the company before with no problems. However this time I received an obvious fake. I asked for a refund or replacement. They eventually just ignored my messages. Their customer service is abysmal. All I can say is PRAY nothing goes wrong as they will not help. I am currently pursuing a ‘chargeback’ with my payment card. I WILL NEVER BUY FROM THEM AGAIN AND ADVISE YOU TO DO THE SAME. It’s just not worth the hassle.”
“Paid for item.I was told it’s gone missing.l was told refund was not available.on buy have not been very helpful.I think I can kiss bye bye to my money.”
“This company's after sales service is awful. I had to contact the seller as my item stopped working. I had to pay postage to return it to seller then money to have it repaired. Onbuy did not want to know. All they said time and time again after my complaint was that we see you have been in touch with the seller and the matter is resolved. It definitely was not. They never once addressed my problem and never refunded my out of pocket expenses even though the item was covered by a 180 day guranteee. Avoid this company.”
“Disgusting customer service: bought an apparent brand new ipad . Was damaged when arrived ; was told by the seller to keep as it will still function . Customer service is a waste of time: all they say is will get a reply from seller in 24 hours . Issue reported 5 weeks ago and still no refund , avoid at all costs”
“Not very good service ordered 5 boxes of oat latte but only got 1 box 7 days after delivery time was estimated . Will not ever use again. Looks like other people have had trouble. I wish I read this site before ordering.”
“Will never deal with this company again. I purchased a product, told it was out of stock. Today I have not received a credit despite me emailing the company. How many more people are they conning! This company should banned from trading.”
“I never received my order and the website was almost impossible to navigate,the only way I eventually got my money back wasthrough social media but it took weeks.”
“Item ordered on 14th October now 25th October still not arrived....telling me could take until 5th November, I will never buy from them again. Tracking says out for delivery and had done for 5 days now...who'd bringing it, a carrier pigeon. Don't tell u until u have ordered how long it takes to come, cowboys.”
“Do not buy from OnBuy.com they are crooks. I bought some Regaine for my hair from OnBuy. It took ages to come and when it did it looked strange.
I used it on my scalp and it burn me, I had to wash it off immediately. I have been using this product for years and it has never burnt. When I looked at the can more clearly I then noticed that they had spelt it Rogaine, a clear spelling mistake and a clear FAKE. I ordered this product on 5/10/24. I have reported this to OnBuy in many emails and asked for a full refund. They are just ignoring me and I still do not have my refund. I will not let this matter go. I will take this matter further till I get my full refund.
Do not buy from OnBuy.”
“Wish I’d read all the reviews before wasting my time. I bought a wardrobe from WHATSIZE, which on arrival, I discovered was clearly poor quality. The back and drawer bases were made of flimsy plywood. It was self assembly, which I’m not averse to but there were no numbers or labels on any of the parts. Definitely not worth over £200. I went through the OnBuy refund process, packaging it all up neatly, sending photos as requested, even adding more packaging and tape to protect it further when they asked for this. For the past month I have had numerous empty promises of when they will turn up to collect it, but the elusive collection van never appears. The negative reviews all seem to get a response (AI generated I suspect) saying they understand customers’ frustration; clearly they don’t or they’d take steps to improve their service. will not be buying from them again and would advise anyone to steer clear.”
“Just received my bottle of perfume that I ordered from on buy and as soon as I opened the package the logo fell off of the bottle plus the lid doesn’t fit. It also smells nothing like the original which leads me to believe it’s a fake. DO NOT WASTE YOUR HARD EARNED MONEY, choose a reputable company”
“The delivery driver put the bag behind the bin in the pouring rain. The paper bag practically disintegrated in my hand. On buy wants me to repackage this massive packet and post it back to them! Impossible! Why would delivery driver be so unprofessional? My neighbours would have taken it in”
