“I texted 2 10kgs if ho cat dried food, on 28 August 2024. Still waiting for it to be delivered today, no response to all my e musks I’ve sent xbf no contact address or telephone number for this company, which is definitely a face company, I am now in touch with my credit cards dispute centre to give me a full refund fur u delivered goods and money that this company stole from me”
“do not buy from this site..I was deceived by a seller with a nickname gong615 who, like me, has deceived many other people..sends with a false address and details of the buyer..after the site allows it after so many complaints, it means that they are a combination and play together to lie to as many people as possible.”
“They supplied a different product to the ordered, I tried to contact them but this is impossible as they do not publish phone or email addresses. , I requested a code from their website so I could make a claim against their supplier and the request was ignored.
The supplier they quoted on their order confirmation was Eli Home but the delivery was from Amazon.
From research I find that I am one of many who are unhappy with this company who cleverly avoid direct conversations with their customers . Hey know that by doing this on relatively small orders customers are unlikely to take to court.”
“ordered from AXE_MART_LTD on this site
Harringtons Complete Dry Dog Food Lamb & Rice 15kg on 21/08 contacted them on 24/08 as that was expected delivery date was told " Your order was delayed due to Global IT Outage" and would be another 3 days. What a load of BL***KS it was never sent this is now th 4th time this has happened. Paid by PayPal so got my money back will never use them again”
“Appalling website. They sent me the wrong item and instead of offering me a replacement or refund they keep trying to give me a discount for the item I don’t want!!”
“Ordered 2 units, opened one to assemble, all marks on wood, followed instructions, door was an inch too short, drawers wouldn’t fit.. very poor quality
I paid £117.98 for both.. I was offered an £18 refund so I wouldn’t return.. I’ve had no reply, as I’m not keeping items that aren’t fit for purpose.. want to return with a full refund”
“Dangerous product being sold on OnBuy platform!
So, I ordered some eye drops from OnBuy, some "South Moon" Redness eye relief. The Food & Drug Administration (FDA) subsequently issued a severe warning regarding these eye drops and stating they must not be used as they neither contained the active ingredient claimed but also contained high levels of bacteria that could cause an anti-biotic resistant infection.
Quote from the FDA, "The agency tested samples of South Moon and Rebright eye drops, purchased online. The South Moon eye drops were contaminated with Burkholderia cepacia complex, a group of bacteria that could result in an antibiotic-resistant infection. While Rebright testing was negative for contamination, FDA recommends consumers not use this product.
FDA testing of the Rebright and South Moon eye drops also found that these copycat products lacked brimonidine tartrate, the active ingredient in Lumify. FDA was unable to obtain FivFivGo samples".
The full article can be read here by searching on Google; "FDA South Moon". Article is dated 31st March 2024.
I contacted OnBuy immediately. I was advised someone would respond within two days. No one did. I contacted them again, again no one responded. This is now two weeks ago.
I must warm others about these eye drops, that are openly being sold on the OnBuy platform, and the potential danger to those using them.
I do not know what other products on OnBuy's platform may be potential dangerous but the fact OnBuy have not bother to respond or contact me, as they stated they would, indicates to me that they really don't care if products sold on their platform could cause you harm. So please be aware.”
“Don't shop with on buy if a delivery goes wrong no one to help you get intouch with keep telling you to go into your account and email the seller sick of selling them I can't get into my account my account is blocked not doing anything ordered 2 coffee machine only received 1 delivered with amazon customer service is rubbish no email address are phone number for help”
“Bought an electric kettle through yourselves, after 3 months use the lid snapped off.Contacted you, and was told to send it back to a shop in Glasgow. Sent it back with their return label and never heard another word, sent numerous e_mails, but no reply, even PayPal have given up.That is why I have given you one star, had their been a 0 you would have got that. In future I will shop at Amazon where they do not quibble on returns.”
“shocking company called DAPPER, 7 month for a refund, the CEO Cas Paton doesn't even care when he is emails, you can see how they make their money by ripping people off, i have now got to take legal action.
please do not use this company”
“my order didn't arrive and there is no way of contacting them if you bought from them as a guest - the link they provide does not work and there is no email or phone number anywhere on the site
DO NOT USE THIS COMPANY”
“Bought 2 duvets but they are covered in tea bag matter which I explicitly did not want and was stated nowhere on the seller’s description. The covering is harsh and ugly, and these duvets are awful. They want me to pay to return them, despite clearly stating returns are free; I feel swindled and stressed; £23 down the drain”
“Don’t buy anything from on bay.com site because they seller is proper scum they selling minor damage and then if you send back then you have to pay return charges I paid£17.75 Four receiving damage product and then I have to waste my money because I have to send back damage item so can you please don’t buy anything from on bay.com”
“This company has misleading and unclear information on the website about applying to become a seller. The point is that they require you to pay one month subcribe fee in advance before submitting the application. It is clear said this is one-month subscription fee in advance. the subscribtion fee provides various services that help the seller's account and products and renews automatically every month, but after you pay the fee, this fee suddenly becomes a non-refundable application fee!
No matter how clearly the invoice you receive says that it is a subscribe fee that renews automatically every month, they insist that it is an application fee and it is non-refundable! Any time try to contact them, there will only be two results, one is no one to reply to the email, and the other is a copy and paste of a text to you through ticket.
It is really surprising that a company that I have purchased and trusted as a customer would handle the problem like this! Unbelievable!
I don't know how important £46.8 (monthly subscription fee ≠ application fee) is to this company, but I believe that if you stick to your current attitude towards customers and your approach to solving problems, it will become more and more important!”
“Seller saying I have received my product when I have not messaged seller numerous times its as bad as pulling teeth in the end I gave up it's just there word against mine so I have now ordered my product from a reputable company and it's coming tomorrow won't be coming back to onbuy”
