“YOU ARE STILL CARRYING A FRAUDULENT AD FROM GED OUTLET WHO CLAIM THAT THE BUSH VACUUM CLEANER THAT I BOUGHT FROM THEM IS NEW WHEN IT IS NOT. NO RESPONSE FROM GED OUTLET TO MY NUMEROUS ATTEMPTS COMPLAINING EXCEPT A RETURN LABEL. RESPONSES FROM YOU ARE STANDARD NO REPLY AND IMPERSONAL. YOU SUCCEEDED IN GETTING ME A REFUND BUT DID NOT ACT TO AMEND AD. YOU HAVE IGNORED MY REQUEST FOR AN INVESTGATION AND A CORRECTION TO THEIR AD TO PROTECT OTHERS. AS PER MY EMAIL TO YOU AND YOUR CEO CAS PATON (STANDARD NO REPLY ACKNOWLEDGEMENT ONLY) I HAVE CONTACTED THE ADVERTISING STANDARDS AUTHORITY.”
“After waiting a long time and numerous contact to them my shoes eventually arrived in just a plastic bag packaging. They were too small and had no size on the packaging or the shoes. Have contacted them but no response with regards to a return and refund.”
“Ordered 2 inkjet cartridges on 10/6/24, email received confirming order and then to say order dispatched. To date order not received. Further email from OnBuy ‘did your order arrive safely’ if not to click ‘send me a link log in button’. No email received. Ordered from this site as it had a 4+ star rating on Trustpilot - not happy”
“Don’t get scammed by this website I ordered a
GREY Nintendo and I got a red and blue and it wasn’t wiped and it didn’t come with what it said it would”
“Ordered on 10/06/24 one week later no delivery no emails explaining what is going on. Tried to find how to contact, but no luck. On their website it tells you to log in as a guest press this and that you’ll receive an email. Done all that never received an email . I am actually fuming 😡”
“They advertise low prices in comparison to other online platforms, but after you place an order, they apologise for the delay and promise to send your purchase the following week, but you never receive it.
This fake website The UK government must take action and put a ban on this website.”
“I received the wrong product. Ordered 30ml Medik8 C Tetra Luxe, but they sent the cheaper product 30ml Medic8 C Tetra. I tried to contact them many times by email but the message came back as request failed security, so I've resorted to sending them a letter!!! Just wish they could be contacted by telephone. So frustrating and disappointing.”
“Bought a 120 inch projector screen sent it back to the seller in the uk as instructed and paid for the postage now being asked to pay another £34.60 which I am not responsible for trying to contact onbuy.com is a nightmare you go on to there website it says contact onbuy keeps coming up saying error so no way of contacting anybody regarding this issue and still no refund of £197”
“Impossible to contact On Buy following nil delivery of wire fencing product L8/15/50. Requested by On Buy to submit submit review despite previously making them aware of product delay and receiving wooly response about Hermes despatch from seller LMstarZ.They duly omitted my review. Not very professional. I intend to persist with this non delivery issue until On Buy formally responds to my query and product is delivered.”
