“First rate service from beginning to end. Stress free check out, and excellent communication throughout, Ultra fast delivery, Brilliant seller, buy with absolute confidence.”
“OnBuy first time buyer. Site easy to navigate, Excellent product, most competitive price. Earliest delivery date, no charges, arrived 2 days earlier. Helpful delivery offered to carry upstairs. Product well packaged. Easy assembly obvious helpline which wasnt needed. Thrilled with product. Crystal Day Bed. Would recommend to anyone.”
“I bought a defective product that was not the item I ordered and have been trying to get a refund for 3 months now. It’s like emailing a robot and a complete con because they never refund !!!”
“Order placed over 2 months ago .. never received.. all the reply’s I received are that it was delivered…. Sent a Hermes tracking code that never worked .. won’t use again”
“I bought an Apple 20w charger which was cheaper than found elsewhere...for a reason. I received it but found it to be fake. It produced an inconsistent power output which causes damage to the phone overtime. I complained and was immediately refunded. The seller said 'Hi my apologies I have sent a full refund.'
I have reported this to OnBuy using the form (because they must have so many counterfeit products they need a dedicated process for them). They haven’t replied and the product is still being sold MONTHS after i have flagged it.
I have filed another form today.
Do not use this company. They know their sellers use fake products and don't want to act on it.
STAY AWAY”
“I have used this UK online marketplace several times, I've always found them to be competitively priced, I've never had any issues, Items have always been as described, fast order process and fast well tracked delivery. I do like to check the sellers when using online marketplaces, In my experience I've never had a issue with any on OnBuy”
“I ordered some Razer speakers on Black Friday.
They arrived 3 weeks late, in an open box, and were covered in scratches. The manual was not Razer issue (just poorly printed/photocopied sheets of A4) and I strongly suspect the product was fake.
In short: I saved about £6 by using OnBuy.com and received a counterfeit, damaged, and late product.
Will never use this company again”
“I bought a small portable heater which after 10 minutes went 'bang' and tripped the switch in the fuse box. This temporarily stopped the oven from working bit it did affect the thermostat, not good 3 days before Christmas. If I had realised I was using a Chinese company I wouldn't have ordered it . Doesn't seem easy to return, but after reading the reviews will not bother, not if have to pay postage. Will not use this company again.”
“Sent wrong item. Offered £5 refund even though it cost £30. Kept stalling /lying after offering full refund which never came. Opened PayPal resolution and they again used the same stalling tactics. Paypal ruled in my favour and they had to refund. AVOID!!!!”
