“The whole process was easy and straight forward from start to finish. The scooter I purchased for my grandson was really good quality at a great price.
It arrived on time, was well packaged and exactly as described.”
“Worst company ever. They literally won’t refund me. Supposed to be delivered 5 weeks ago and I keep asking them for a refund but the customer service just keeps saying he has to check logistics. Doesn’t take a month to check logistics. I am within my rights to ask for a refund since you did not deliver my item within the designated time. It’s 5 weeks late my nephews birthday is well over. PLEaSe REFUnD Me and act like a normal decent company.”
“My son wanted Platinum Pokemon game and suggested I bought from Onbuy I had to check them out first as I'm hard to please! After thoroughly checking out the independent reviews and doing a bit of further research I decided to buy. The website is easy to navigate and make a purchase, the speed of delivery was better than suggested and expected so over all I was extremely happy. I would certainly buy again from onbuy.com”
“My first time to use this site and am really happy with what I have ordered no need go look everywhere for things onbuy have everything and really cheap love onbuy”
“Purchased a switch lite for our son for Christmas and an accessory.
Shipping was quick but that’s where the positives end.
To start with they sent the wrong accessory, offered to swap but replacement wouldn’t arrive in time so we purchased another so he had it to open for Christmas. We come round to March and the light on the screen has stopped working, no problem right? Technology breaks sometimes but it’s covered so it’s fine.
How wrong was I. 3 weeks, multiple emails to them to which we never got a response. No customer service number to call either, even tried tweeting them. So now we’re left with a broken switch, out of pocket and a very unhappy son.
Will never order from them again.”
“I’ve bought several items through this company & have been happy with everything so far, I use them as they give the lowest prices & saves searching the internet”
“This is my first order and my last item should of arrived 30th march contacted seller was told we will contact carrier had no more emails from them just wasted my money do not use this site wish I had ordered from Amazon now and paid a bit extra”
“I had not heard of OnBuy before, and had no knowledge of its customer service, but I cannot fault this first experience.
The item — a cd — is not generally available in record stores, so I was pleased to find it in stock at OnBuy.”
“I have continued to use this site. It has never let me down, all my products were as described if not better. Delivery has been on time and some times earlier. Can't fault it”
“I have bought a controller battery back from OnBuy and it arrived after 3 weeks. It was clearly a fake product and not the original advertised pack made by Microsoft. OnBuy does not take any resposability for this and I am having to raise a dispute with PayPal instead. OnBuy does not seem to care that counterfit products are being sold on its webiste.”
