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One Education Reviews

4.5 Rating 1,363 Reviews
87 %
of reviewers recommend One Education
Company Reviews Metrics Info
4.5
Based on 1,363 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read One Education Reviews

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

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Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Very Upset Mature Student, With Numerous Courses To My Name, Not One Conducted With This Type Of Pay
Verified Reviewer
“They pull you in with a £25 course, tell you that your pdf certificate is £9, but don't tell you you have to pay actually £10.99 Plus VAT which includes transcript they make it out that it's a gift to you it's actually a percentage off which they charge you at the same time you buy the course so £25 + £10.99 Plus the VAT ends up over £40 before you start. It's all Hidden fees with this provider. I've seen plenty of courses just as good as this one for far less and those providers tell you the truth upfront about all fees and don't try to sting you at the end you know about everything from the outset. If a company has to pulse dance like this that really not worth considering. And I think I've been seriously considering us for a week and then to go to pay and find out that they withheld information and put some other information in a way that doesn't make it clear upfront it's disgusting and it makes me not trust them at all. I've already found another course with the provider make sure we know all costs at the front. And no one pays for a certificate before you finish and pass any course! It’s absolutely ridiculous to take payment for a certificate before we have even signed in to start the course! We could fail miserably and then end up fighting to get our money back for the certificate which of course we won't get back because that's how the company works. Don't bother with companies that do this seriously not worth it! Of course the company is likely to reply to this comment trying to twist it back in their favour.”
Helpful Report
Posted 2 years ago
Dear Learner, Thank you for your feedback. We are sorry for your experience. However, we want to assure you that our courses do not include any hidden fees. We clearly state all fees (mentioning that the fees exclude VAT) on the course page either you buy it on our website or from a third-party reseller. Please note, you can remove the certificate from your cart during check out if you want to purchase it later. We offer the certificates at a discounted price if it is purchased in conjunction with the course and we found 95% of our learners are purchasing it with the course as this is a good deal for them. Hope this will clarify your concerns. On the other hand, we could not find you in our system with the details you left the review with. Please contact us directly at info@oneeducation.org.uk and provide your purchase detail so that we can look into your issues with utmost priority. Regards, One Education Team
Posted 2 years ago
Kate Blamires
Verified Reviewer
“Seriously out of date! This information is 6 years old, which is a very long time, with how rapidly social media platforms change. When setting up pages, they are different processes to what there was 6 years ago. One section is about Google+, which shut down over 2 years ago!!”
Helpful Report
Posted 3 years ago
Hi Kate, Thank you for your review. I'm sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I've forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. You don't have to worry at all as we prioritize customer experience more than anything. One of our agents will contact you asap and we will try to compensate your loss. You can also contact me directly at info@oneeducation.org.uk anytime. Regards, One Education Team
Posted 3 years ago
Patricia Jones
Unverified Reviewer
“Complete useless course content. Course contents are very basic seem like copied from the internet and content developed by nonprofessionals. Don't be a loser purchasing one education course. It's not even worth a single pound. Complete garbage. Waste of time & money.”
Helpful Report
Posted 3 years ago
Hi Patricia, I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I have forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. One of our agent will contact you asap and look into your issues. Regards, One Education Team
Posted 3 years ago
Anonymous
Verified Reviewer
“Awful course - technically, faults occur on each stage and now I cannot enter the course at all. When you contact the help desk, you get someone contacting you about a week later and then they say they will come back to you but don't - my message would be, One Education have an awful technical team and the course has some useful information, but is just a basic overview. The Free ones on Open University are just as good”
Helpful Report
Posted 3 years ago
Dear Learner, Please take our sincere apologies for your inconvenience. Due to server maintenance we were facing some technical issues this weekend and some of our learners could not continue their courses for certain moments. The issue was resolved within a short time with utmost coordination of our technical team. As you know, we do provide customer support on the weekend, however, because of current covid-19 situation we are operating with limited human resources and sometime they can't respond to the learners timely on the weekend. Hope you understand. One of our agents will contact you asap and help you with your further queries. Best regards, One Education Team
Posted 3 years ago
WISE KWABLA
Unverified Reviewer
“Could you add ecotour or ecotourism to your courses because we need it”
Helpful Report
Posted 3 years ago
Hi Wise, Thank you very much for your feedback and we really appreciate your suggestion. However, I believe you've mistakenly rated us 1 star. We are always striving to meet our customers’ expectations and negative rating from our valuable customers discourages the team members. So, I humbly request you to recheck you feedback and help us keep motivated. Best regards, One Education Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Asking questions relating to the US in my final exam is completely unacceptable. Two other questions that were not in the course material too.”
Helpful Report
Posted 3 years ago
Dear Learner, We are extremely sorry to hear that you had a bad experience with us but we appreciate you bringing this issue to our attention. As you can see, the course is already under evaluation. Our QC team is reviewing the exam questions doing necessary updates. However, we want to compensate you and one of our agents will contact you asap regarding this. Please do not hesitate to contact us at info@oneeducation.org.uk for further assistance. Best regards, One Education Team
Posted 3 years ago
Ace Ascuser
Verified Reviewer
“What a load of rubbish. This so called course is an absolute shambles. At £425 plus vat, it is a broad daylight unarmed robbery.”
Helpful Report
Posted 3 years ago
Dear Learner, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. One of our agents will contact you soon to solve your issues. You can also reach us at info@oneeducation.org.uk. Best regards, One Education Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Paid for my course and it says completed, which I haven’t completed nor even started because it’s not showing up in my courses. Not very good service”
Helpful Report
Posted 3 years ago
Dear Learner, Please take our apologies. For a technical error the course was not showing up but the issue is already resolved and we've added the course to your account manually. However, one of our agents will contact you asap and answer your query. You can also contact us directly at info@oneeducation.org.uk. Best wishes, One Education Team
Posted 3 years ago
Unhappy Writer
Verified Reviewer
“Creative Writing Complete Course Six weeks ago, I contacted One Education enquiring how to get hold of the 'free downloads' mentioned on the online platform - they still haven't resolved this and I'm still none the wiser. I'm now unable to continue with the course. Apparently there is also access to a tutor from Mon - Fri, this also isn't true. The constant 90% discounts on courses is a dead give away to the quality of these courses - don't waste your money, you can get more, up to date learning knowledge online and the CPD cert will not help you get a job - that statement is laughable.”
Helpful Report
Posted 3 years ago
Dear Learner, We are extremely sorry for your inconvenience. The free download materials are updated recently and we are yet to get the final copy from the instructor. You can study through the next units of the course. We are in contact with the instructor and hopefully the free materials will be uploaded soon. In terms of the discount, please rest assured at One Education we are always trying to provide valuable courses at a reasonable price and the CPD certificate will certainly add more values to your CV. Best wishes, One Education Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Their courses are of very poor quality and are not accredited. Particularly the Mental Health Awareness Course is very outdated.”
Helpful Report
Posted 3 years ago
Dear Learner, We are extremely sorry to hear that the course couldn't meet your expectations. This is one of our popular courses and we received bunch of good reviews on it as well. However, we have asked the QC team to have a look at it. In terms of accreditation, we have clearly stated on the course page that the course is not Ofqual regulated, rather, it's endorsed by ABC Awards and you have the options to choose either the ABC endorsed certificate or the CPD certificate after completing the course. I believe you might have missed that section. However, we want to serve each of our learners from every aspects to make his experience even better. One of our agents will reach you soon to clear your confusion and to make the things right to you. Best regards, One Education Team
Posted 3 years ago
Anonymous
Verified Reviewer
“Certificates have not come and I don’t think they will and courses is all reading and no step by step like they are meant to be”
Helpful Report
Posted 3 years ago
Dear Learner, Please take our sincere apologies for your inconvenience. We are processing your hardcopy certificate and depending on current circumstances it may take some time before you get it. At One Education we are always trying to provide valuable and engaging content and I want to assure you that your experience is not common. I will do everything I can to make sure we do better in the future. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best regards, One Education Team
Posted 3 years ago
David Foster
Unverified Reviewer
“Paid for a occupational therapist course took my money provided no course you should be ashamed people come to you with the hope of bettering there lives all you do is steal from people and stress them out. Disgusting”
Helpful Report
Posted 3 years ago
Dear David, Please take our sincere apologies for the inconvenience. Because of a technical error your course wasn't assigned automatically but we added the Occupational Therapy Level 5 courses to your account manually. One of our agents tried to contact you regarding this misunderstanding but could not reach you. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. I really want to make things right, and I hope you’ll give us another chance. Best regards, One Education Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Still waiting on a refund and reply on my course for certificate I think it's disappointing the way I've been treated. Thinking I've done a course I watched all the videos found them helpful But only to find I had yet to pay £129 for my certificate I think it's wrong when I payed 14 pounds for the course. Sorry not for me bloody wrong”
Helpful Report
Posted 3 years ago
Dear Learner, We do apologise for your inconvenience and I understand it may become disappointing latter if you do not notice it when purchasing the course but we clearly state on the course page either you buy it on our website or from a third-party reseller that you have to pay for the certificate separately. There are learners who do the courses to refuel their knowledge and don't actually wish to purchase the certificate. That's why we kept it separate from the course price. However, if you still want a refund of course you'll get it and I believe one of our agents is already in touch with you to solve your issues. Please don't hesitate to contact me directly at info@oneeducation.org.uk for further inquiries. Best regards, One Education Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“I paid for the Aromatherapy and Essential Oil for Beginners Course along with a PDF Certificate. On Completion of the course you are instructed to upload 2 assessments which I attempted to do, however I was unable to complete the course until I paid for a further PDF Certificate which I had already previously purchased. I brought this to the attention of One Education at the end of Dec 20 and this is now 9th Feb 21 and after many emails, voicemails and various other means of getting in touch with One Education, I have heard nothing back from them. I have completed my course and have no certificate to show for this, therefore I have paid for a course and certificate as well as my time with nothing to show for this. This is a very unprofessional and untrustworthy Company and I will not be recommending ANY courses to friends or family as I would not like them to be conned the same way I was.”
Helpful Report
Posted 3 years ago
Lisa Andrews
Verified Reviewer
“If I could zero star I would. Had my money sent me my log in, but no courses showing.... numerous emails ignored and my 14 day refund is running out”
Helpful Report
Posted 3 years ago
Hi Lisa, Please take our sincere apologies for the technical issues. Generally when you purchase a course from our partners the courses automatically get added to the account but for some technical error you did not get your courses in time. However, one of our agents has already added the courses to your account and I believe you have started doing them. Please do not hesitate to contact me directly at info@oneeducation.org.uk if you need further assistance or have any other question. Best regards One Education Team
Posted 3 years ago
Athira S
Unverified Reviewer
“You are sending me the soft copy of certificate i need the hardcopy and I paid the money already. And why are you not sending me or giving any details of it? I sent more than 15 mails. But no response. Don't you have responsibility with your customers? Please let me know did you send the hard copy? What is thetracking ID? When I get it? Please respond as soon as possible 🙏”
Helpful Report
Posted 3 years ago
Athira S
Unverified Reviewer
“I have paid the money to get my hardcopy of 120 hour TEFL Masterclass. But I havent receive it yet and no response from one education to my mails. Please respond because its very urgent. I need to submit it before 6th of february 2021.I hope to get a reply as soon as possible because I have to submit the certificate before February 6th.”
Helpful Report
Posted 3 years ago
Athira S
Unverified Reviewer
“I ordered for my certificate on January 26. I need my certificate before february 6th for my job relating procedures. I mailed many times and they replied that we will try to get back to you within 72 hours. Everyday they are saying that we will get back to you within 72 hours. but I didn't get any information from their side yet.”
Helpful Report
Posted 3 years ago
Stephen
Unverified Reviewer
“The Lean Sigma course, error 404 on module 1”
Helpful Report
Posted 3 years ago
Dear Stephen, Please take our sincere apologies for your inconvenience. To provide a better learning experience we are upgrading the platform and due to the system upgrade some pages showing '404' error, but let me assure you that the issue will be fixed asap. If you have any other questions or you’d like to talk more in-depth, please reach out to me directly at info@oneeducation.org.uk. Best wishes One Education Team
Posted 3 years ago
Athira S
Unverified Reviewer
“I have paid the money to get my hardcopy of 120 hour TEFL Masterclass. But I havent receive it yet and no response from one education to my mails. Please respond because its very urgent. I need to submit it before 6th of february 2021.”
Helpful Report
Posted 3 years ago
One Education is rated 4.5 based on 1,363 reviews
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