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One Education Reviews

4.5 Rating 1,363 Reviews

87 %

of reviewers recommend One Education

Company Reviews

4.5

Based on 1,363 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About One Education:

One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their careers.

Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.

Visit Website

Phone:

020 3890 6420

Email:

info@oneeducation.org.uk

Location:

63 St Mary Axe,
London
United Kingdom
EC3A 8AA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a course which wasn't available and have been offered lesser courses. I also paid for a lifetime course which i still haven't been given access too”

Posted 2 months ago

Dear Eric, We sincerely apologise for the inconvenience you've experienced with our course offerings and the delay in accessing the lifetime course you've paid for. Please rest assured that we are actively working to resolve this issue for you as quickly as possible. We understand the importance of honoring our commitments to our customers, and we deeply regret any disappointment caused by the unavailability of the course you initially selected. Additionally, regarding the lifetime course you purchased, we are investigating the delay in granting you access and will expedite the process to ensure you can start learning as soon as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to make things right. Thank you for bringing these matters to our attention, and we look forward to restoring your confidence in our services. Best regards, One Education

Posted 2 months ago

“I finished the course communication skill in health and social care ,had 100 score ,paid for the certificate and it was never issued,i have been sending mails for my certificate to no avail.”

Posted 4 months ago

Dear Learner, I sincerely apologise for any inconvenience caused regarding the issuance of your certificate. To expedite the resolution of this matter, could you please provide us with your full name, the email address associated with your account, and any relevant details about your enrollment? This information will enable us to locate your records swiftly and ensure the prompt issuance of your certificate. Rest assured, we are committed to resolving this matter for you as quickly as possible. Thank you for your patience and cooperation. We look forward to assisting you in obtaining your well-deserved certificate. Best regards, One Education

Posted 4 months ago

“I'm very disappointed with one Education, I am supposed to get access of this course up to one full year but can't even trace it dashboard. I purchased it July and I was only left with writing the assignment before I finished but couldn't find it anymore. Please may someone help me know if I can still have access to it and finish the assignment.”

Posted 4 months ago

Dear Nonsizo, We sincerely apologise for the inconvenience you've experienced with accessing our course. Rest assured, we are committed to resolving this matter and ensuring you have the access you need to complete your assignment. Our support team is ready to assist you, and we will do our best to find a swift solution. Once again, we apologise for any frustration this has caused and appreciate your patience as we work to resolve this matter for you. Best regards, One Education

Posted 4 months ago

“Got Scammed by Wowcher as the course sold is not list by one Education and there is no way to get confirmation of the course.”

Posted 11 months ago

Dear Learner, Please accept our sincerest apologies for the inconvenience you faced. We always try to provide our learners with the best learning materials, but we are sorry not to meet your expectation this time. However, we have forwarded your response to our relevant department. One of our agents will reach out to you shortly to provide you with the best possible solution. We hope your issue will be resolved promptly & accurately. Thank you for your feedback. Regards, One Education

Posted 11 months ago

“Reviews seem to be for the whole site, not for specific courses; it's confusing. A+ IT course I took was blatantly out of date, they had a practice quiz saying that the newest version of Android was 5+ years old, the course is also not based on exam objectives and combines both tests, making it impossible to study for just one. This completely shattered my trust in the course, so I stopped and used a much better free course with "Professor Messer"”

Posted 1 year ago

Dear, Please accept our sincerest apologies for the issues you have faced. We are normally known for our quality course contents, and usually we do not get such complaints from our learners. Every feedback from our learners is important to us. We always try to prioritize the feedback and act accordingly We have already taken this to our relevant team, and they will get in touch with you soon. We request you to co-operate with us so that we can resolve your issue promptly and accurately. Thank you for your time and feedback. Regards, One Education

Posted 1 year ago

“Took a course , did the final exam , got 76/100 and was told I failed and had to pay to retake exam. Paid and retoke exam ,got a score of 100/100 and was again told I failed and needed to pay to retake exam . In my opinion a scam .”

Posted 1 year ago

Hi, Please accept our sincerest apologies for the inconvenience you faced. We are known for our exceptional services and usually, we do not get such complaints from our learners. However, we have already forwarded the issue you faced to the relevant department. Our support team will be in touch with you shortly to find the best possible solution for you. Thank you for your patience. Regards, One Education

Posted 1 year ago

“They are looting money from our account without our authorization after sun subscription of account. Two times my money has lost and no actions from their side yet. Really unprofessional team. Dont trust them.”

Posted 1 year ago

“I finished a course and ordered my certificate. Got an e-mail to say that I hadn't done the exam, there wasn't an exam on the course! I doubt I will get the certificate. I would avoid using this course provider it isn't very good.”

Posted 2 years ago

Dear Michael, We apologise for the issues you have faced. We usually don't receive such complaints. We get a lot of emails for certificates every day. Unfortunately, that could be a strong reason our team has missed out on your case. We again apologise for the inconvenience. We have informed our certification team they will contact you accordingly. We believe we can solve your issues soon. Regards, One Education

Posted 2 years ago

“I used to love it ,now I im having problems...I finished my exam , and I clicked on finish exam. The page was loading for ages and sadly show on thd screen, "you didn't pass your test " but the site didn't get my results. And we don't have on-line chat anymore. Use to be good to solve the problems. Sad, not happy”

Posted 2 years ago

“I did a lash course in 2020. Still not received any certificate even though I paid for it. Also it has been take off my account too so there is no proof it was done. I’ve tried getting in contact with several emails and not had one response. The amount of time it takes for the course to be completed it’s really disheartening to receive no qualification at the end of it.”

Posted 2 years ago

Hi Sarah, We are so sorry to hear about the issues you have faced. However, we can confirm that your certificate was sent to your email address on Wed, Jun 19, 2019, 12:24 PM. It must have gone to your spam or junk folder, we have informed our support team to send your certificate as soon as possible. Moreover, we have not received any recent emails from your end; there must have been some type of technical difficulty on your device. Again we are sorry for the experience you had. Regards, One Education

Posted 2 years ago

“Sports Therapy course Level 5, I registered now I want to subject my assignment to which they are refusing as its not word text font size cover page specified as to how they want it, the course clearly states NO EXPERIENCE REQUIRED but you have to be an IT Whiz in order to subject the document according to their standard. I was told that in order to gain the certificate you don't even need to submit an assignment just request the certificate and you get one which is nonsense, the purpose of me submitting the assignment is for me to understand my weakness. Slow customer services that don't read a short email of one or two lines how will they manages with me who had purchased 11 courses from them which I will be getting a refund soon on.”

Posted 2 years ago

Hi Kareem, We are so sorry to hear about all the issues you have faced. We believe there has been a misunderstanding. No prior experience is required for doing the course. Moreover, like many other courses, certain guidelines must be followed to complete the assignments. You can use MS Word, Google Docs, etc., to complete the assignment. Our support team will also be in touch with you shortly for finding the best solution for the issues you have faced. Again we are sorry for all you have been through. Regards, One Education

Posted 2 years ago

“They didn’t let me do my exam and course expired before 11/21 I had to renew my course twice and couldn’t get in touch with them to change my email adress Not recommended at all I never been able to do my mock tests and I asked them few times no actions were made Awful”

Posted 2 years ago

Hi Mina! First of all, please accept our sincerest apologies for all the inconvenience caused from our end. We usually do not get such complaints, and we are disappointed to know that we have not met your expectations. Unfortunately, our support team is behind schedule due to a very high volume of traffic. They will be in touch with you shortly for resolving all the issues you have faced. Regards, One Education Team

Posted 2 years ago

“I registerd through the "get 7 days for free" link and I,ve been charged immediately with 1 year subscription fee. In exchange I didn't have access to any learning materials. I was aking for refund but they are not willing refund me. 100% scam. The payment site misleadingly mention that for the 7 days free access need to provide paypal account or bank details but I will not be charged. This is not true, they will charge immediately. It is written that I accept the term of use by clicking the "the get 12 month access"link. There is no link to the terms of use. Another undisputed sign of scam. If you don't want lose your money don't try to subscribe. Find any college or university which provide a proper course.”

Posted 2 years ago

Hi Gabor, Thanks for your feedback. We have thoroughly investigated your issue and we can see that you did not opt for a free trial, rather subscribed to One Education at first attempt. We can also see that you have started a NCFE course with us and there is no problem accessing the materials. However, one of our agents will contact you soon and discuss the matter further. You can also reach us directly at info@oneeducation.org.uk anytime you need. Regards, One Education Team

Posted 2 years ago

“My videos are not opening.I tried lots of times but it couldn't.I even tried with other browsers and devices.”

Posted 2 years ago

Hi Sonu, Thanks for your feedback. We are sorry to hear that you are having issues with the course videos. We have checked the videos after receiving your feedback and found no issues from our end. However, one of our agent will contact you within the earliest possible time and help you with this. Regards, One Education Team

Posted 2 years ago

“Purchased a CBT Hypnotherapy course via Wowcher today and have been sent a completely different course. Customer service not helpful. Will request refund from Wowcher.”

Posted 2 years ago

Dear Learner, Thank you for your feedback. We are extremely sorry for the inconvenience. Because of a technical issue your preferred course was not assigned to your account automatically, however, we are looking into this and one of our agents will assign you the course manually. We want to assure you that your experience is not common, and we will do everything we can to make sure we do better in the future. If you have any other questions or you would like to talk more in-depth, please reach out to us directly at info@oneeducation.org.uk. Regards, One Education Team

Posted 2 years ago

“Avoid Electronic & Electrical devices maintenance & trouble shooting, very amateurish, poor grammar spelling mistakes and pronunciation. Looks like a YouTube video someone knocked together at home in their spare time.”

Posted 2 years ago

Hi Paul, We are extremely sorry to hear the Electronic & Electrical Devices Maintenance & Troubleshooting course could not meet your expectations, but thank you so much for bringing the issue to our attention. We have forwarded the course to the quality team immediately after receiving your complaint. They will update it as required. One of our agents will contact you within the shortest possible time and discuss the matter further. Regards, One Education Team

Posted 2 years ago

“DO NOT WASTE YOUR MONEY.I went trough CAD Designer training course and it's all PPT slides.Maybe it's just me but or my expectations was high..at least a short movie in CAD how to use lines for example or polygons,polylines..You can find much better videos in CAD ( they are doing videos in CAD so you can see how to acces and draw a polyline )on YouTube for free”

Posted 2 years ago

Hi Iosif, We are extremely sorry to hear that the CAD Designer Training course could not meet your expectation, but we thank you for bringing this issue to our attention. The course is already forwarded to the relevant department for a review and they will update it as required. In the mean time one of our agents will contact you and answer your further queries. Regards, One Education Team

Posted 2 years ago

“This is rubbish. Just a collection of articles with a robot voice reader. It was advertised as a 340 hour course at Level 5. This says it is Level 3, but I would say it is level 1.”

Posted 2 years ago

Hi David, Please take our deepest apologies for your inconvenience. We regret that our course could not meet your expectations. Don't worry, we have already forwarded the course for a recheck upon receiving your complaint and our production team will update it as required. One of our agents will contact you asap and look into your issues. We really want to make things right, and hope you’ll give us another chance to win you back. Regards, One Education Team

Posted 2 years ago

“i have paid to retake the final test but money was deducted .. this people are making money by cheating .. i will now press button to finished course to exit .. this is a money making racket... so don't get fooled by urself”

Posted 2 years ago

Hi Fernandes, Thank you for your feedback. Please take our apology for the problem you faced. There must be some technical issues and that is why you could not retake the exam but let me assure you that the issue has been forwarded to the relevant department and they are looking into it with utmost priority. One of our agents will contact you asap and discuss the matter further. You can also reach us at info@oneeducation.org.uk anytime you want. Hope you will give us another chance to win you back. Regards, One Education Team

Posted 2 years ago

“Purchased via Reed after taking my money and then receiving my log in details, I logged it to find there is no course SCAM! they take money and run”

Posted 2 years ago

Hi Jordan, Please accept our sincerest apologies for all the issues you have faced. We believed this problem occurred due to a technical error. Our support team is looking into this matter. They will be in touch with you shortly with a solution to the problem you are facing. Regards, One Education Team

Posted 2 years ago

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One Education is rated 4.5 based on 1,363 reviews