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Onecom Reviews

3.9 Rating 390 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Aaron, one of the onecom team has made me very happy. I had a real problem trying to download and receive Now TV which was a gift from onecom on my new Vodafone price plan. After 2 days of trying to sort it out, I spoke to Aaron and he fixed it all for me in five minutes. He was charming and helpful and I have nothing but praise for him. Thank you Aaron, you made my day! Linda
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Posted 5 years ago
Molly very helpful and concise. Explained activation of new sim and timescale, so happy with that.
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Posted 5 years ago
Very helpful telephone conversation.
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Posted 5 years ago
Lovely phone call today very polite agent and very helpful. Called me back quicker than expected and happy to help with all my enquiries. Thank you
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Posted 5 years ago
Molly was very professional in her approach coupled with a friendly upbeat attitude. Nice to see/hear in these times. Thank you.
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Posted 5 years ago
A wonderful young woman called Molly from Onecom has just helped me to understand a maze of texts which I received from Vodafone which I could not understand. She had such patience with me and made my day and sorted it all out for me.
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Posted 5 years ago
Professional, quick support and easy to chat to
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Posted 5 years ago
Brilliant customer service from Sophie and Ellie, very helpful and friendly and always quick to respond
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Posted 5 years ago
Excellent service, Ellie and Sophie always really quick and helpful when contacting them.
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Posted 5 years ago
we're a ftse250 company and we have used Onecom services for many years. Lisa who was our account manager, did a great job with our requests and has always been very helpful.
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Posted 5 years ago
Great service and customer support. Our account manager Claire is brilliant. Always able to help quickly and efficiently with any issues we have.
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Posted 5 years ago
Excellent service by Alex for responding and amending the records with couple of minutes
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Posted 5 years ago
Sophie has done a excellent job covering for Lucy while she has been away Well done
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Posted 5 years ago
Karl is fantastic, always so quick to respond, brilliant service thank you.
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Posted 5 years ago
Claire answered all my questions and dealt with the issue in a fast and effecient manne. Well done Onecom as always.
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Posted 5 years ago
Great service. quick and accurate response.
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Posted 5 years ago
Brilliant customer service. Rapid response over phone or email, they really work hard to resolve issues and overall excellent account management from Dan and the team.
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Posted 5 years ago
I love the the fact that Claire responds and resolves issues quickly. Amazing customer service
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Posted 5 years ago
Thanks for good service, Karl.
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Posted 5 years ago
Through politenes and perseverance, managed to resolve an issue with a hanset currently 100miles north east of Qatar. The End user is very happy and impressed.
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Posted 5 years ago
Onecom is rated 3.9 based on 390 reviews