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Onecom Reviews

3.9 Rating 390 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Molly was so lovely and helpful. Explained everything so clearly as I didn’t understand the WiFi boxes and answered all my questions about billing. She was brilliant
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Posted 4 years ago
The lady I spoke to today was very helpful in every way she is present kind 10 out of 10
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Posted 4 years ago
The service was fantastic. I was out through to kealey Farrow who looked into my issues and kept me informed through out.
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Posted 4 years ago
Bianca was very helpful. Many thanks..the sim was up and running within minutes.
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Posted 4 years ago
Great service felt with the issue straight away and lovely to speak too
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Posted 4 years ago
My query was resolved quickly and professionally.
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Posted 4 years ago
Hi good afternoon I would like to thank kealey Farrow for her excellent service she helped me solve my problem.thank you kealey.Mr Francis.🌹
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Posted 4 years ago
Molly was so pleasant, professional and efficient. Very helpful. Sorted my issue out quickly
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Posted 4 years ago
Very helpful!
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Posted 4 years ago
Very helpful !
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Posted 4 years ago
Excellent customer service! Super efficient and resolved my issue at lightening speed. Polite, attentive and listened. Just a shame I couldn't give 6*
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Posted 4 years ago
Very friendly and more importantly helpful service from Molly, easy to understand and sorted my problem out with no fuss.
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Posted 4 years ago
grt chatting it kwas so nice to speak to someone who was patient and understanding and helpful sent me a link to sort phone
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Posted 4 years ago
Colin is a very pleasant young man I’ve always had good service from one com and it was a pleasure to speak with him today Good service wish all companies were the same
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Posted 4 years ago
The Lady I was speaking to was very helpful. She quickly solved the problem.
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Posted 4 years ago
Hi, I would like to say a lovely gentleman called Max Sorted my query. He is a credit to the company. Regards Irene Bridgwood
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Posted 4 years ago
Kealey was very helpful
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Posted 4 years ago
Polite staff very helpful change my bank details and rearrange package and upgrade excellent service
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Posted 4 years ago
I phoned yesterday as I had a few issues with my phone. Kealey was a joy to speak to. She was very helpful, patient and understanding. She sent me an email confirming the issues she'd dealt with and gave me advice to help me with another issue. The best customer service I've had for a long time. Thank you Kealey.
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Posted 4 years ago
I cannot praise Kealey Farrow highly enough for her patience, diligence and persistence in finding a way through the many obstacles that (re)registering and finding how to access my account put in our way. This was customer service of the first order; could you perhaps clone her?
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Posted 4 years ago
Onecom is rated 3.9 based on 390 reviews