onestopparking.com Reviews

Name: onestopparking.com
Address: 7821 Commerce drive, Suite 411, Florence, Kentucky
Rating: 4.59

4.6 Rating 754 Reviews

91 %

of reviewers recommend onestopparking.com

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About onestopparking.com:

Onestopparking.com is your trusted partner for seamless, affordable, and stress-free airport parking across North America and beyond. With a commitment to exceptional customer service, reliability, and unbeatable convenience, we’ve earned the loyalty of over 1 million travelers—and counting.

We take pride in connecting our customers with convenient and affordable parking solutions, complete with transparent pricing and flexible options to match any itinerary. Our user-friendly platform makes it easy to compare, book, and manage reservations at hundreds of locations near major airports and cruise ports, giving you one less thing to worry about when traveling.

At Onestopparking.com, your satisfaction is our top priority. We continuously strive to improve our services by listening to our customers’ feedback. Thank you for choosing us and sharing your experiences on Reviews.io—your insights help us deliver an even better parking experience every day!

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onestopparking.com 1 star review on 25th March 2022

Craig

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“When booking, it is mentioned to call 1 hour before to schedule the shuttle service, something that I confirmed by mail the day before because I was arriving early, I tried to call at 5:30 a.m., 5:45 a.m. and with no response, left a voice message at 5:50 a.m. requesting the shuttle for 7:10 a.m. without return call to confirm from them, I called back at 6:15 a.m. I was on the way in 35 minutes to arrive and they refused me the shuttle telling me that it was already there and that it was impossible to get another one! I found myself without parking 2 hours before my flight with a gentleman who was laughing at us I don't recommend, really run away”

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Posted 1 year ago

“Price was good. But the customer service was 1/5. The first guy that drove us to the airport was super nice. However, when we returned and needed a shuttle from the airport back to the parking, I called customer service and went to where I was supposed to (based on the email), and he said the driver would call me when he arrives. I call back after 30 mins (of no calls or texts), and a woman answers and I explain the situation. She was quite rude and said “no one calls you. They don’t have time to call you”. She was not helpful at all, and didn’t listen to the situation. I walk outside because there’s a car that resembles what I’m looking for, but I wasn’t sure. Just as I got to him he was calling me (so the lady was wrong). If the cars were branded and there was clear (and helpful) customer service, then this would have been a much better experience. It seems like their process isn’t efficient or streamlined, and this causes lots of confusion all around.”

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Posted 1 year ago

“The on route trip to the airport was overall fine. However, the return trip was a nightmare. After arriving at the airport, we called ahead to notify them of our arrival. They said they'd be able to come at 11am, which wasn't too bad, we just had to wait 20-30 minutes (as we'd arrived at the meeting spot at like 10:30). However, come 11:20, they still haven't shown up. We call back several times in the course of the next two hours and get terrible responses from there is traffic, to having "issues" and many other excuses. Half of the time they were incredibly rude about it too, hanging up several times before we finish talking, thus making us having to repeat call again. Almost every call they say they are sending the driver or he is coming. They keep on saying they'll be right there so because of that, we decide to wait outside in the cold waiting for them when we have two people sick. They finally show up shortly after 1:00pm, resulting in an almost 3 hour wait time. Upon talking to the other passengers, apparently the van they use to pick people up has made several trips and they themselves had to let one van go as It was full. Despite them saying they'll call us (which they never did) and us keeping our eyes peeled for the van (which took like 3 calls to get the van colour and model from them, it was wrong too), it still took 3 hours of waiting. But the biggest problem was how they kept on lying to us and making excuses about traffic or some other bullsh*t reason.”

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Posted 2 years ago

“The worst ever parking, they do not have real shuttle and want you to manage your bags with other travelers bags.. to the point they asked us to take one traveler and leave the other at the airport, then we come back to the airport to pick up the left waiting traveler....never book with them. Not to mention the awful discussion on phone with them.”

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Posted 2 years ago

“Van driver refused to take us to airport due to overbooking. Was told it would be an additional hour until they could transfer us to airport! I can’t recommend.”

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Posted 2 years ago

“No shuttle available and if I did not cancel would have had to pay at least $25 in addition to parking fees. Totally useless.”

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Posted 2 years ago

“Car was damaged - £600 worth - to front bumper and offside doors. It had been driven like a lunatic with a burning clutch on arrival! No reply to communications afterwards. Do your homework, this is a scam! The cars are taken by jockeys”

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Posted 4 years ago

“Bad experience! we followed the address that is on the internet and the parking was not at the address. We only discovered this when the attendant inside a trailer told us it was somewhere else. The coordinates didn't work and he refused any help. I asked to cancel and he was rude to say that he was not going to cancel and that it was our problem. We almost missed our flight because we had to hire another parking lot around the airport.”

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Posted 4 years ago

“Would never use again, don't touch them. Disastrous service, three quarters of an hour wait for car to be brought back after collecting luggage. Numerous promises that car was on the way and would be arriving within 10 minutes, however... Avoid them like the plague!!!!”

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Posted 4 years ago

“Arrived at Onestop parking at DIA 2 1/2 hours before international flight. Made a reservation there a week previous. Showed parking attendent reservation and she just kept saying we couldn't park there because they were full. Fearfull of missing our flight, we sought parking elsewhere and had to pay a premium price $200.00 more. One stop refunded our original fee, but would not pay for the damage they caused. It was a bit like the Seinfeld where they had the reservation for the car but not the car EXCEPT IT WASN'T FUNNY! It was very stresfull and expensive! AVOID ONESTOP PARKING!!! I will be looking at small claims court.”

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Posted 4 years ago

onestopparking.com is rated 4.6 based on 754 reviews