onestopparking.com Reviews

Name: onestopparking.com
Address: 7821 Commerce drive, Suite 411, Florence, Kentucky
Rating: 4.34

4.3 Rating 150 Reviews

82 %

of reviewers recommend onestopparking.com

About onestopparking.com:

Onestopparking.com is your trusted partner for seamless, affordable, and stress-free airport parking across North America and beyond. With a commitment to exceptional customer service, reliability, and unbeatable convenience, we’ve earned the loyalty of over 1 million travelers—and counting.

We take pride in connecting our customers with convenient and affordable parking solutions, complete with transparent pricing and flexible options to match any itinerary. Our user-friendly platform makes it easy to compare, book, and manage reservations at hundreds of locations near major airports and cruise ports, giving you one less thing to worry about when traveling.

At Onestopparking.com, your satisfaction is our top priority. We continuously strive to improve our services by listening to our customers’ feedback. Thank you for choosing us and sharing your experiences on Reviews.io—your insights help us deliver an even better parking experience every day!

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onestopparking.com 1 star review on 25th March 2022

Craig

Anonymous

Anonymous // 01/01/2019

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English

“Joke of a business. Any good review is written by them for sure. First issue was when I needed a shuttle service, called as directed 30 minutes before arriving. "Sorry but we have not recieved your reservation soon enough to prepare a shuttle for you". Ok, I'll uber to the areoport, i tell him. He calls back, "please sir, there is an elderly couple who also just dropped off their car, can you take them with your Uber please. I will refund you when you return to pick up your car" Tonight I landed back at montreal areoport, called after I picked up my luggage and got yelled at. " why you call now fir your car, my driver wait al day no call to inform me what are doing, you can get your key tomorrow" he tells me. I say what the f#@k, he says "you don't say this word at me, you don't know me" like he will fight me or something. I wasn't even angry or yelling, just confused as the advertisement says open during the hours I tried to call. Then tells me he should charge me more for the extra time my car is there. Save your money and sanity, park anywhere else. Horrible service, low class people.”

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Posted 7 months ago

“I am extremely disappointed with the service provided for parking at this hotel. When we called for the shuttle to pick us up, we were informed that it was not running at that hour, even though our parking was scheduled until 1 a.m. This left us stranded, and we had to arrange and pay for an Uber out of pocket. Had we known the shuttle service would not be available as paid for, we would never have chosen this parking option for DIA. The lack of communication and failure to provide the advertised service is unacceptable.nThis experience has been frustrating, and I cannot recommend this service to others.”

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Posted 8 months ago

“When booking, it is mentioned to call 1 hour before to schedule the shuttle service, something that I confirmed by mail the day before because I was arriving early, I tried to call at 5:30 a.m., 5:45 a.m. and with no response, left a voice message at 5:50 a.m. requesting the shuttle for 7:10 a.m. without return call to confirm from them, I called back at 6:15 a.m. I was on the way in 35 minutes to arrive and they refused me the shuttle telling me that it was already there and that it was impossible to get another one! I found myself without parking 2 hours before my flight with a gentleman who was laughing at us I don't recommend, really run away”

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Posted 8 months ago

“We booked on the one stop parking website for the hilton near CVG airport and everything from booking process to the shuttle service went well. Everyone was courteous and helpful and we would use one stop again”

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Posted 9 months ago

“Price was good. But the customer service was 1/5. The first guy that drove us to the airport was super nice. However, when we returned and needed a shuttle from the airport back to the parking, I called customer service and went to where I was supposed to (based on the email), and he said the driver would call me when he arrives. I call back after 30 mins (of no calls or texts), and a woman answers and I explain the situation. She was quite rude and said “no one calls you. They don’t have time to call you”. She was not helpful at all, and didn’t listen to the situation. I walk outside because there’s a car that resembles what I’m looking for, but I wasn’t sure. Just as I got to him he was calling me (so the lady was wrong). If the cars were branded and there was clear (and helpful) customer service, then this would have been a much better experience. It seems like their process isn’t efficient or streamlined, and this causes lots of confusion all around.”

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Posted 9 months ago

“The on route trip to the airport was overall fine. However, the return trip was a nightmare. After arriving at the airport, we called ahead to notify them of our arrival. They said they'd be able to come at 11am, which wasn't too bad, we just had to wait 20-30 minutes (as we'd arrived at the meeting spot at like 10:30). However, come 11:20, they still haven't shown up. We call back several times in the course of the next two hours and get terrible responses from there is traffic, to having "issues" and many other excuses. Half of the time they were incredibly rude about it too, hanging up several times before we finish talking, thus making us having to repeat call again. Almost every call they say they are sending the driver or he is coming. They keep on saying they'll be right there so because of that, we decide to wait outside in the cold waiting for them when we have two people sick. They finally show up shortly after 1:00pm, resulting in an almost 3 hour wait time. Upon talking to the other passengers, apparently the van they use to pick people up has made several trips and they themselves had to let one van go as It was full. Despite them saying they'll call us (which they never did) and us keeping our eyes peeled for the van (which took like 3 calls to get the van colour and model from them, it was wrong too), it still took 3 hours of waiting. But the biggest problem was how they kept on lying to us and making excuses about traffic or some other bullsh*t reason.”

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Posted 1 year ago

“Easy website, Great service and reasonable price”

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Posted 1 year ago

“Great prices, easy to use, simple and convenient.”

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Posted 1 year ago

“easy to use, best price, no hidden fees”

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Posted 1 year ago

“Onestopparking is awesome. It is effortless to book and I got points for discount parking in the next booking”

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Posted 1 year ago

“Amazing service, great price. I will definitely be using it again.”

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Posted 1 year ago

“Shuttle on time. Great price. Easy website.”

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Posted 1 year ago

“Great service! Love the reward program! I use them at CVG and BNA! Love it! Wish I knew about them sooner!”

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Posted 1 year ago

“I use Onestopparking every time I travel by air. The cost is lower than parking at the airport and parking at the hotel is easy. The shuttle drivers are very friendly too.”

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Posted 1 year ago

“Good service and reasonable price.”

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Posted 1 year ago

“Tres bon rapport qualité-prix”

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Posted 1 year ago

“Great service! I’ll be using again!”

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Posted 1 year ago

“very good parking spot at a reasonable price. Shuttle was fast enough”

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Posted 1 year ago

“The worst ever parking, they do not have real shuttle and want you to manage your bags with other travelers bags.. to the point they asked us to take one traveler and leave the other at the airport, then we come back to the airport to pick up the left waiting traveler....never book with them. Not to mention the awful discussion on phone with them.”

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Posted 1 year ago

“Van driver refused to take us to airport due to overbooking. Was told it would be an additional hour until they could transfer us to airport! I can’t recommend.”

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Posted 1 year ago

onestopparking.com is rated 4.3 based on 150 reviews