“Disappointed as I ordered chewable calcium tablets and that is what the invoice says- but they sent caplets that you need to swallow.
Doesn’t anyone check that the item matches the order and invoice ? I will not use you again”
Dear Phyllis,
Thank you for your message, and we're sorry to hear of your disappointment.
We’d like to clarify that the Vitabiotics Osteocare Chewable 30 tablets/caplets you received are indeed the correct product. Although they may appear similar to standard caplets, they are specifically designed to be chewed, not swallowed whole.
The manufacturer refers to them as "chewable caplets," which can understandably be confusing, but rest assured you have received the correct item as per your order and invoice.
We appreciate your feedback but feel free to call us should you require a refund.
“Online Pharmacy 4U's website is so easy to navigate. They are professional and extremely easy to deal with. I would definitely recommend them to anyone who needs to purchase pharmaceuticals.”
“Absolutely brilliant service. They keep you updated once you have put your order in with emails letting you know when it's going to be delivered. I would highly recommend to anyone to use this company thank you”
HI Hazel,
Thank you for your message, and we're sorry to hear about your experience.
We can confirm that the item you received is correct and matches the product ordered. As clearly stated on the product listing, “brand may vary” depending on stock availability. The item supplied contains the same active ingredient and is fully licensed for the same use.
That said, we do understand your concerns. As per our policy and in line with health and safety regulations, we’re only able to offer a refund if the item is returned unopened and in its original condition.
If you still have the item and it is unused and sealed, please feel free to return it to us, and we’ll be happy to arrange a refund upon receipt.
Thank you for your understanding, and please let us know if you need return instructions or further
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