“Online Pharmacy 4U's website is so easy to navigate. They are professional and extremely easy to deal with. I would definitely recommend them to anyone who needs to purchase pharmaceuticals.”
“Absolutely brilliant service. They keep you updated once you have put your order in with emails letting you know when it's going to be delivered. I would highly recommend to anyone to use this company thank you”
HI Hazel,
Thank you for your message, and we're sorry to hear about your experience.
We can confirm that the item you received is correct and matches the product ordered. As clearly stated on the product listing, “brand may vary” depending on stock availability. The item supplied contains the same active ingredient and is fully licensed for the same use.
That said, we do understand your concerns. As per our policy and in line with health and safety regulations, we’re only able to offer a refund if the item is returned unopened and in its original condition.
If you still have the item and it is unused and sealed, please feel free to return it to us, and we’ll be happy to arrange a refund upon receipt.
Thank you for your understanding, and please let us know if you need return instructions or further
“The product I received was not the product advertised on the website nor the picture of the product on the order slip. The one I ordered said dermatologist approved, the one I received did not. I wrote an email to complain but I did not get a reply.”
Dear Claire,
Thank you for your feedback, and we're sorry to hear about your experience.
We’d like to reassure you that the product you received is correct and fully licensed for the same use as the item listed on our website. As noted in the product description, “brand may vary” depending on stock availability, but all items supplied meet the same quality and regulatory standards — even if the packaging or wording differs slightly (such as “dermatologist approved”).
We're also sorry to hear you didn’t receive a reply to your email — that’s certainly not the level of service we aim to provide, and we’ll look into this right away.
If the item remains unopened and in its original condition, you're welcome to return it for a refund. Please contact our support team so we can assist you with the return process directly.
Thank you for bringing this to our attention.
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