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online4baby Reviews

1.3 Rating 185 Reviews

8 %

of reviewers recommend online4baby

Company Reviews

1.3

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online4baby 1 star review on 12th March 2024

online4baby 1 star review on 28th October 2023

online4baby 1 star review on 28th October 2023

online4baby 1 star review on 10th December 2022

online4baby 1 star review on 10th December 2022

online4baby 1 star review on 10th December 2022

online4baby 1 star review on 10th December 2022

29

Anonymous

Anonymous // 01/01/2019

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“I would suggest using another company to avoid yourself stress. The only positive reviews are for those whose items arrived undamaged. If your items arrives damaged it will take weeks or even months to resolve with no concern from customer service.”

Posted 3 years ago

“Just want to say a massive thank you for your amazing customer service. I was worried when I seen some peoples comments but I can 100 percent say I would recommend you. Quick service. Items arrived early and items are lovely 😍 xxx”

Posted 3 years ago

“Avoid, avoid, avoid what an absolute terrible company. I ordered a nursery furniture set which, they sent the incorrect colour dresser. I contacted them the same day it took them 10 days to email back saying I needed to send it back even though it was there fault. After a further 5 days I finally found a number and contacted them they said I need to find a box big enough for the dresser in the pandemic. After another 10 days when I managed to source a box big enough I was then told I had to wait in between 8amand 6pm for them to pick the dresser up and they would not exchange the same time. So I waited they collected then when it was scanned in at there warehouse I was told I had to wait 48 hours for it to be unloaded by there warehouse. Again another 7 days passed and finally they called to say they were awaiting stock of the correct colour. Once it was in stock I again had to wait in all day and finally it was resolved after about 5 weeks. Please bare in mind I am heavily pregnant the customer service and customer service manager were no help at all. The worst company I have ever dealt with no compassion no apology even though it was there fault. Do not put yourself through the stress and avoid. Awful company and awful staff”

Posted 3 years ago

“When ordering they didn't say there would be a 3 month delivery. They wouldn't respond to my emails and gave me no avenue to pursue a refund.”

Posted 3 years ago

“DO NOT USE THIS COMPANY Ordered Little Acorns 6 piece nursery furniture set; A cot bedding set and Next to me Crib fitted sheets on 19 May, we are still awaiting Delivery on 19 August 3 months later!! Customer services do not exist. The telephone number stated continually rings out then cuts you off. If you email them you receive a generic response saying they are BUSY because of Covid. I have requested a refund to go buy the items elsewhere and I still have not received a response. I am now in the process of claiming my money back using Paypal But it could take up to 1 month. My baby is due in 2 weeks. Unnecessary stress and worry :( costs totalling almost £700 in products and have received nothing! Be warned Online 4 baby are still sending out emails advertising the above listed products as ON SALE and AVAILABLE FOR IMMEDIATE DELIVERY. Total scam!”

Posted 3 years ago

“No contact number and they don't answer emails.... even after over a week, yet they can send you offers”

Posted 3 years ago

“Terrible customer service. We bought a cot and a mattress, but we couldn't use them because the mattress is much smaller (4 cm in width and 2 cm in height) that what stated in the certificate, leaving a big gap with the sides of the cot. We also sent them some pictures to describe the issue but after almost 1 month of email reminders and no telephone number to call, they told me that they only produce 2 types of mattress, so what I received is the correct one and if I wanted to return it anyway, I could do it only if in the original packaging, which was not the case anymore. As a consequence, I now have to buy a new mattress at my expense.”

Posted 3 years ago

“Terrible customer service. We bought a cot and a mattress, but we couldn't use them because the mattress is much smaller (4 cm in width and 2 cm in height) that what stated in the certificate, leaving a big gap with the sides of the cot. We also sent them some pictures to describe the issue but after almost 1 month of email reminders and no telephone number to call, they told me that they only produce 2 types of mattress, so what I received is the correct one and if I wanted to return it anyway, I could do it only if in the original packaging, which was not the case anymore. As a consequence, I now have to buy a new mattress at my expense.”

Posted 3 years ago

“Horrendous lack of customer support. Cannot speak to anyone - response time to emails shocking if you get one. Still waiting for a refund of £235 since 22nd July. Avoid this company unless you wish to go through torture. Taking my claim legal now as i have had enough.”

Posted 3 years ago

“Its a really painful experience with the non existent customer service. Have been waiting for my Cot which was supposed to be next day delivery , 10 days now , still waiting. Got a reply after 72 hours of waiting to communicate via email; response was ' we are so sorry cot will be delivered this day with delivery details to follow shortly ' . That was 4 days ago ,still nothing . Sent another email but means no response for next 4-5 days . I should have bought else but can't afford to buy another one now . For pregnant ladies please save yourself the heartache and buy elsewhere!”

Posted 3 years ago

“All well and good till something goes wrong with the product they sent. Broke within a matter of days and 4 months later still fighting to get either a refund or replacement sent. Absolutely appalling customer service and a warranty that doesn't get honoured so isn't worth anything.”

Posted 3 years ago

“Ordered Travel system and Moses basket with stand, very fast delivery Great price great products Couldn't be happier ⭐⭐⭐⭐”

Posted 3 years ago

“Hi, Very poor customer service bought couple of times thing from this seller but unfortunately both times I had great disappointment not ready to solve my problem email them many times but get a response after a week which is useless means not willing to solve customer issue or problem faulty item delivered waisted my money for useless item my baby has grown but the item is still thier not arranging a return to refund money back I don't who to complain very rigid attitude has no respect of customer feelings I highly recommend don't buy anything from them as yuo may face of disappointment. Also no phone contact that means you have to wait for ages them to contact you as and when they like to contact you even if they contact they shall try delaying the matter as much as possible for no reason. Many thanks, Noman Sheikh”

Posted 3 years ago

“I used online4baby to order an entire travel system for my baby. They used DPD to deliver it and it was delivered to a closed door that I don't recognise, with no note and wasn't signed for. DPD confirmed to me that the driver was at the incorrect GPS location and that they have 'resolved the case with the seller'. Online4baby won't reply to any emails, and do not have a working contact telephone number. They have clearly received my payment for the travel system, AND DPD's refund and are pocketing this without refunding me. DO NOT use this website, they do not care about customer service and are obviously money hungry. I am down £100s and can't do anything about it.”

Posted 3 years ago

“I placed an order on 14 May, they collected payment but then emailed me to say there would be a delay and I would get my order on 8 July. It’s now 24 July and no order and no contact from the company. I’ve emailed twice and just get a standard response blaming Covid. I have no idea when or if I will ever get my goods. They say they have a phone contact but there’s no number anywhere that I can find.”

Posted 3 years ago

“Terrible customer service- worst one I’ve experienced! My delivery came on time but was a bit chipped in some places- as the baby die soon didn’t bother with exchange as their service is disgusting and didn’t think would get a response! I’m sure their recent reviews on trust pilot are fake or delete bad ones! I have seen lots recently and now suddenly on 5-* are posted!!!😡”

Posted 3 years ago

“Online4baby used DPD to deliver a travel system, it was delivered to the wrong address and left somewhere in a hallway. Tracking photo showed a closed door with no door number visible. They have refused to refund me my number and have clearly given PayPal false shipping evidence as the case was closed in their favour. DO NOT ORDER FROM THEM THEY WILL STEAL YOUR MONEY”

Posted 3 years ago

“I am very disappointed with my first order with Online4Baby. I ordered 3 items on 24 June 2020, two of the items were in stock, but one item (car seat) was available for pre-order for 3 July 2020. I am due 9 August, so I was happy to wait until 3 July. They informed me via email that all three items would be sent together on the 3rd July unless I requested otherwise, which I did not at the time. On the 3rd July, I received an email saying that the car seat will not be dispatched until 9 July due to issues with the manufacturer because of COVID-19. I was annoyed, but I thought that waiting another week was reasonable considering the circumstances. On the 9th July, everything took a turn for the worse! I received another email saying that the car seat was further delayed until... 2nd October!!! I mean, they just skipped the months August and September... Obviously, I could not wait until October as I need a car seat to leave the hospital with my newborn. I looked everywhere online for a number that I could call to contact them, but they had removed their number off their website and only had an enquiry form. So the same day I just emailed back asking for my other two items to be dispatched to me immediately and to find a better solution for the car seat. I did not receive a reply until 13 July and it was the most useless email saying that I would get an update within 48-72hrs!!! On 14 July, I received an email saying that they tried to call me and I didn't answer, but that they left a voicemail. However, absolutely no one called me on the 14th July and I certainly did not receive a voicemail. They then gave me a number to call to get in touch (0161 688 1550) and they said that their offices are open Mon-Fri 10am-5pm. I called that number every day for 2 weeks and it always said that their offices are temporarily closed due to COVID, so please don't bother trying. I replied back the same day saying that they had not called me, I gave them my number in case they had the wrong one, I asked for a call back, and I said that their number does not work. I did not hear back, so I emailed again the next day - again nothing. On 16 July, I missed a call at 8:52am and they did leave a voicemail this time. The number that called me was 01615110730. I called back at 8:59am and another 16 times but it goes straight to an automatic message saying that the person is on the phone. So it is just another number that does not work, again don't bother. So I emailed them another two times. Finally, yesterday, 20 July, they called me and I was able to speak to a lady. I complained that they had still not sent my two items that they had in stock even though I had asked for this to be done, I also asked if they could supply me with another car seat that fits my stroller free of any increased charges because of the mess that they have made, but they just said no. I explained that I had seen the same car seat on multiple websites and they all had stock and so I don't believe that it is a manufacturer issue, and I was just told that other companies do not sell as much as Online4Baby as they are the cheapest. I didn't get an apology and the lady sounded very indifferent. I just asked her to cancel the car seat from my order and send the other two items. Thankfully I got my refund the same day and my two items were dispatched immediately and arrived today (21 July). It took almost a month to get my order and 12 days to speak to a human being... So please only order from Online4Baby if the item is in stock, then it should be dispatched immediately. But if you have a problem with your order, forget about being able to contact their non-existent customer service. If you are pregnant like me, just avoid at all costs, it is not worth the stress for you and your unborn child. On a side note, as soon as I received my refund yesterday, I ordered the same car seat from Kiddies Kingdom (highly recommend) for a lower price and my car seat arrived today. So much for Online4Baby being the cheapest and that being the reason for their lack of stock... I will never order from Online4Baby again, saving a few pounds was not worth this stress.”

Posted 3 years ago

“Ordered fiery red car seat for next day delivery. Wrong one arrived. A week later and still waiting rectification. Phone lines are turned off and emails are ignored, they also don't respond to Facebook comments. I will take up with my credit card company.”

Posted 3 years ago

“I pre-ordered a 3-1 pram set on may 22nd 2020 for £170 , which isn’t much but it’s the principle that matters , I received an email saying the dispatch date would be August 3rd which was fine , last week I received an email saying it won’t be dispatched until September 10th , my baby’s due in September , I’ve sent them several emails asking to cancel the order and for my money back so I can purchase a pram that I know will be here in time for when I need it , I’ve also called and was out straight through to answer phone 👍🏽 , I want my money back this company’s a joke”

Posted 3 years ago

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online4baby is rated 1.3 based on 185 reviews