“Same as every other review. Appears to be UK based. Impression given that mainland delivery will take 24 hours, except they mean mainland Europe. I fell for it and ordered a part which has not arrived. Ive decided best to write off the money spent as I can’t wait any longer to fix my car, This outfit is more akin to a criminal enterprise than a company. Masquerade as a .co.uk company. False delivery dates. I don’t really understand why they have not been prosecuted for fraudulent trading!”
“Avoid these creatures and don’t be fooled by the star rating advertised, read the reviews here and trust pilot. Not uk based despite using .co.uk; deliberate deception. Heard nothing for days after my order was placed. The company is actually Auto Doc.
Coming from Germany but no idea of a delivery date, this now day thirteen.
No proper communication channels either with onlinecarparts or the delivery company GLS. Totally dishonourable and I have contacted trading standards uk.”
“ANOTHER WEBSTORE OWNED BY AUTODOC
Purchased a complete set of brand new front and rear brake calipers, discs and pads for a Toyota Land Cruiser (in addition to many other items). Had to wait nearly TWO WEEKS for delivery - THEY ARE NOT UK BASED (actually Berlin).
One of the rear calipers was faulty out of the box and Autodoc's response is for me to complete a mass of "warranty" information, send endless photos and wait...
A full day charged for a mobile mechanic basically wasted because he couldn't complete his work. I'm going to be out of pocket for the mechanic to return and complete the job, but I am STILL WAITING on Autodoc to get their act together and send me a timely replacement.
I WILL NEVER USE THIS COMPANY AGAIN!!!!”
“Advertised as if they are in the UK 2 weeks to get a part delivered. Always check reviews before buying online. You can't get connected to a human when you phone them either. Total waste of time stay well away if you need something fast”
“what a scam of a company makes you think its UK based gives un-true delivery times when you order only then to find it's a German based company with twice the delivery time. very very slow to reply to emails even to the point when sending 6 emails asking to cancel you get a email it packed and in THEIR warehouse ready to post after you'd asked to cancel then get told its to late. never use this company again. rubbish rubbish rubbish wise could give 0 or even -1stars
Part in Motion from now on.”
“Bought some parts which did not fit despite having the right Oe numbers.I contacted them and was told I could send them back at my expense to Germany. The uk website is a sham , the parts come from Germany and they take an age to get here. Take my advice - Do not buy from this company !!”
“I wish I could give 0 stars! Avoid this fraudulent company at all costs. I bought wiper blades from them which were faulty. When I tried to return them they did not accept it and said I have to open a warranty case with the manufacturer! I provided all the documents they requested but they just kept asking for something else. If you value your time and money, just don't buy from them!”
“I've order few products from this website and was a very unpleasant experience.
- Poor Customer Service( Even if you make them aware that they change my product for something else. They still gonna sent you the wrong product). Without any apology whatsoever.
- Reseller for Autodoc( If you would like to return the product, you have to pay extra because is going in Germany :)).co.uk .Even if is them mistake.
-Time wasting( I had to sent front/ back picture with the wrong product just for them to convince me that the product they sent can work for my car too.
After many emails with screenshots were I had to explain the product code from website is different from the product code they sent, but no success.
If I pay for the product you advertise then don't sent me something else.”
“Hi , ditto to all bad reviews. Advised in stock and dispatched . Nothing ! 8 days later advised will be several days . I wish I had read the reviews and taken the advise .
Don't risk using them .
Purchase locally it's cheaper in the long run .
Now I have the job of recovering £480”
“They simply lie in the terms and conditions saying 4-5 working days delivery after dispatching blaming covid issues which is most used excuse used this days. I initially liked the website because you find clear photos and descriptions of car parts but they are sending from Germany so be aware of long long time waiting”
“I have been waiting 6 days for a part. Tracking has been showing the same information for four days. Useless chat service and no customer service worth talking about. Never use them again.”
“Firstly they actually don't understand English and their customer service have no clue what's happening.
For some unknown reason my parcel was sent back from their courier, GLE, I was given no update at all and had to ask for info. Of which they didn't provide.
They are cheap, because they don't actually deliver.
Still waiting for someone serious in customer service to reply.”
“AVOID/INCOMPATIBLE PARTS/MAKING IT IMPOSSIBLE TO RETURN ANYTHING/BASED IN GERMANY NOT UK!!!
********AVOID*********
NEVER AGAIN WOULD I PURCHASE FROM THIS COMPANY AGAIN. FIRSTLY, THEY ARE BASED IN GERMANY, ALTHOUGH ADVERTISING THEMSELVES AS UK COMPANY. THEY SOLD ME A PART THAT WAS INCOMPATIBLE WITH MY CAR (DESPITE THE WEBSITE CLAIMING IT WAS COMPATIBLE) AND IT CAUSED FURTHER DAMAGE TO MY CAR AS THE FUSE HAS BLOWN ONCE THEY TRIED TO INSTALL A PART IN MY LOCAL GARAGE. I HAVE THEN EMAILED ASKING FOR THE MONEY BACK, PROVIDED RECEIPT FROM THE GARAGE WHERE THEY COULD CLEARLY SEE I WAS CHARGED FOR THE LABOUR AND THEY HAD TO ORDER A COMPATIBLE PART FOR MY CAR, COSTING ME MORE MONEY. ONLINECARPARTS THEN EMAILED ME A FORM ASKING ME HUNDREDS OF QUESTIONS DESPITE ME ALREADY PROVIDING A PROOF. ASKED ME TO SEND PDF FILES, WHICH IS IMPOSSIBLE AS THE GARAGE PRINTED OUT A RECEIPT FOR ME. THEY WANTED ME TO FILL IN A WARRANTY FORM, PRINT IT OUT AND SCAN IT AND SEND BACK AS PDF FILE - AS IF AN AVERAGE PERSON HAS A SCANNER AND PRINTER AT HOME! THEY ARE LITERALLY MAKING IT IMPOSSIBLE FOR THEIR CUSTOMERS TO RETURN ANYTHING! ABSOLUTELY DISGUSTED WITH THEIR SERVICE AND WILL BE REPORTING THEM TO TRADING STANDARDS, ESPECIALLY AFTER READING SO MANY REVIEWS THAT THEY SELL INCOMPATIBLE/FAULTY PARTS. CAUSED ME SO MUCH STRESS AND INCOVENIENCE. IF YOU DON'T WANT TO BE OUT OF POCKET, PLEASE AVOID THIS COMPANY!!!!”
“Absolutely awful customer service. I can live with someone pretending to be a UK company when they're not if they do what they are meant to do (just), but I went to put the item (an inner wheel arch weather shield on my daughters 2006 Fiesta) on yesterday and having just unwrapped the parcel, the item Onlinecarparts sent me is completely the wrong part. When I originally ordered the part, I was called several days later by one of their representatives to say that they didn’t have the part I ordered in, but that they had the same part in stock albeit made by a different manufacturer. I was assured that the part would be the same, and I accepted their proposal. Only yesterday when I took the old part off the car, did I see that it is entirely different from what I received from the seller (I ordered the right FRONT inner wheel arch trim, but I have been sent the right REAR inner wheel arch trim). It isn’t going to fit as its entirely different in design and shape. I explained this to them several times and they just stated that I must send the part they incorrectly sent me back to them (in BERLIN) at my cost when this is entirely their fault. They haven't sent me the part I ordered and now want me to pay to return a £10 item to them. I said that I didnt see why I should have to pay to return the item as this is their fault. I have tried being reasonable with them, but I got nowhere with their nonsensical answers. I have said that I still want the correct item (still being advertised by them), but my having to pay to return it is absolutely unfair when this is entirely their fault. Their last email said that they cannot guarantee 100 that a part ordered will fit - they may as well have sent me a spark plug for all the use a rear inner arch was for the front of a car. Will never use them again.”
“I already have few days since place the order , I don't understand how long it takes to cross the Chanel , well good to know I will never , ever in my life I will not order from them , and I hope , all the parts will fit , after weeks , of waiting , I haven't received it yet , and I hope they will come all I one go ... Because there was three days row I placed orders 🥺😔 really waisting my time I hope not the money also 😥 ... This was the first and the last order from them for me ,🙄 even from China its coming quickly the parcel and Germany is a cross the Chanel such a shame ...”
“I highly suggest you check this, so called, .co.uk company before you buy. They may be cheap but that comes at a price. If you receive your goods at all you may have to wait a while and hope they fit because they won't help with returns but, hey, you pay your money and take your chances. Trying to get a slice of the UK market while their country (Germany) attempt to make it harder for us to get anywhere with theirs.”
“Pretend to be a UK based company, been waiting a month for van parts which is off the road. Parcel firm won't deliver them, as they don't understand how the Germans have written my address. What ever you do, pass these by . Won't return my money .”
