Excellent all round.
I originally went to Carpetright to get a quote and just on the off chance decided to check online on the iPad that night, I had never realised or even though of buying carpets online before that.
Anyway fast-forward a few days and Online Carpets had found what Carpetright had quoted me on (Carpetright had re-named it to prevent a price match, cheeky!) and had sent me a sample for me to double check.
I then went ahead with the order and placed it on their website at 11am on Monday, selecting the next day for delivery. That afternoon I was emailed a 3 hour time slot for the next day.
On the day of delivery I received a text reiterating the timeslot and I also received a call from the driver saying he had just dropped an order off and I was next which I thought was excellent. The driver then delivered the items, there was 2 carpets and 4 bags of underlay so thankfully I and my brother were there to help him with them. All of the goods were extremely well packaged, the carpets themselves were rolled around a central cardboard tube and wrapped thoroughly with tape and plastic to protect it.
We then got a local fitter to fit the items, he could not believe it when I told him how much we paid for the carpets, he said that was cheaper than he could get them from his supplier, unreal!!
Anyway after not even considering buying online for flooring I'm delighted I found Online Carpets. Same great carpets as the big names but for a fraction of the price, all in all we saved over £200 which includes having to pay for the fitter!!
“Two stars because they sent me a sample and we thought this indicated a good service. Sample arrived but was so small that it didn't demonstrate all the colour depth (Beech vinyl - only the deep hues and non of what we had hoped was the yellow hue) so we were non the wiser as to whether this vinyl would be suitable.
Telephoned customer service for help to be met with utter indifference and was told to order another sample. I said that I needed to talk to someone to explain and the bored, indifferent Customer Service Assistant just repeated his mantra.
There is no way I am going to place an order for £200 - £300 value when I have no faith that any help I may need will not be forthcoming.”