"Decided to buy a stretch of carpet which I planned to take to the shop to get cut and bound into 2 rugs. The carpet arrived poorly packaged and the delivery driver decided to drop one end straight into a puddle in front of my house. I only realised this after I dropped this off at the shop to get cut and checked my Ring doorbell. The water damage was so bad the backing of the carpet was cracking and peeling away, and essentially became useless. \r\nI sent lots of photos of the damage but all I got offered was a pitiful \u00a320, and they tried to say because the carpet was cut. Makes no sense as the whole thing was water damaged down the one side so couldn't have been sold again whether it was cut or not anyway! \r\nNot good enough for a \u00a3200 stretch of carpet. \r\nStick to actual shops people rather than these online cowboys with appalling customer service. Have had to escalated to my credit card company"

"Decided to buy a stretch of carpet which I planned to take to the shop to get cut and bound into 2 rugs. The carpet arrived poorly packaged and the delivery driver decided to drop one end straight into a puddle in front of my house. I only realised this after I dropped this off at the shop to get cut and checked my Ring doorbell. The water damage was so bad the backing of the carpet was cracking and peeling away, and essentially became useless. \r\nI sent lots of photos of the damage but all I got offered was a pitiful \u00a320, and they tried to say because the carpet was cut. Makes no sense as the whole thing was water damaged down the one side so couldn't have been sold again whether it was cut or not anyway! \r\nNot good enough for a \u00a3200 stretch of carpet. \r\nStick to actual shops people rather than these online cowboys with appalling customer service. Have had to escalated to my credit card company"

"**Warning** They invite only good experience customer reviews on Feefo and bribe customers with gestures of goodwill if they change there reviews to higher scores on Trust Pilot****\r\n\r\nThe worse customer service I have ever endured. \r\nI\u2019ve held off writing a review as I was hoping for a decent resolution but there\u2019s no chance of that. I\u2019ve been ignored for 3 weeks since my initial complaint. The proof of this is that according to Ashley they don\u2019t have any record of my initial complaint, I do, in writing. To begin with there were responses but ones which lacked any understanding and which completely ignored my explanations. \r\nThen what followed was just under 2 weeks of radio silence whilst I was waiting for a resolution from them, so I decided to call them.\r\nI\u2019ve been patient to date but after the phone call today with a girl called Ashley I completely lost all patience due to her defensive attitude, her lack of helpfulness, understanding and the fact she flat out called me a liar multiple times. She also said this case was nothing to do with customer service, a silly thing to say when a customer is calling customer services about the lack of customer service? \r\nUnbelievable lack of respect for a customer who is clearly upset at being left with a \u00a3400 carpet which was damaged on delivery. They have attempted to blame the fitter, the manufacturer and now myself for the situation they have caused. Crazy!\r\n\r\nDo not order from the company if you are on your own, if don\u2019t have strength to lift a carpet, if you don\u2019t have a kerbside\/garden, if it\u2019s raining where you are or if you don\u2019t have a flat space to store your carpet until it is fitted.They don\u2019t cater for you.\r\nGood luck if you find any damage after the carpet has been fitted because they don\u2019t care. \r\nRead every inch of the T&C\u2019s and small print, they have their backs completely covered and an army of defensive, rude and insulting customer service reps to ensure the customer is left upset and out of pocket.\r\nREAD the bad reviews because if your order goes wrong they have no idea how to fix things, all they do is blame and accuse!"

"Great service ordered 10pm sunday arrived 10am tuesday, 75% cheaper than the big carpet companys you can buy off, mind you alot of them change the name so you cant price match aswell."

"Great service ordered 10pm sunday arrived 10am tuesday, 75% cheaper than the big carpet companys you can buy off, mind you alot of them change the name so you cant price match aswell."

"Flooring turns up in Thin Black Bin Bag material , flooring is damaged and dirty.\r\nOffered goodwill gesture only if I change my feedback on Feedo review site. \r\nAppalling company and service !!!"

"Flooring turns up in Thin Black Bin Bag material , flooring is damaged and dirty.\r\nOffered goodwill gesture only if I change my feedback on Feedo review site. \r\nAppalling company and service !!!"