“Excellent service, good value for money holidays and when holiday was cancelled due to pandemic easily refunded all holiday costs even from the airline when they didn't have to. Then they awaited their money back off airline. So all round a fabulous experience.”
“Nice and easy to do only complaint is that we thought we'd put 4 cases in the hold but on the invoice it says 3 don't mind paying the extra to add it but £30 service charge is abit step .”
“All good except for pre-booking seats didn’t get any options then had to ring up told I’d have to pay another £40 admin for the lovely Lady called Kirsty sorted it out very professional .”
“The booking process is so easy and helpful. Giving the best options for ourselves as a family. Good communication and updates regarding payment and holiday details.”
“Not a good start, thought I'd booked the hotel, flights and transfer, when I rang them to find out why they had not confirmed, I was told that that the price was for the hotel only so suggested I go through sales, but put on hold for over an hour,!
I cancelled the holiday and am now awaiting my deposit”
Hi Frances, I'm sorry this caused some confusion, our wait times a longer than usual at the minute too but I'm glad you've got it cancelled now. I have sent you a Dm to ask some further details - Thanks - Kay
“So far so good. Paying by credit card for extra protection and have travel insurance. Were quick to confirm booking in 24 hours to a hotel I know of but not seen on other sites and the flight times better than other sites. Will update after been in July”
“So far so good. Paying by credit card for extra protection and have travel insurance. Were quick to confirm booking in 24 hours to a hotel I know of but not seen on other sites and the flight times better than other sites. Will update after been in July”
Hi Andy, thank you for taking the time to leave a review, If you could explain this a little further, we can get this looked into by our content team. Thanks - Kay
“My recent booking with On the Beach was easy and simple to book. Now counting off the days to holiday, & keeping up to date with latest coronavirus regulations.”