OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,680 Reviews

98 %

of reviewers recommend OOROO

About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience with OOROO efficient very courteous and helpful had a oil change and fluid check and they did a great job”

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Posted 11 months ago

Thanks so much, Carol! We enjoyed having you.

Posted 11 months ago

“George was so kind and professional. He noticed the tred on my tires was dangerously worn and alerted me right away. I appreciate how thorough and professional he is!”

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Posted 11 months ago

Thanks so much, Jessica! We appreciate your kind words and we're glad you enjoy our team as much as we do.

Posted 11 months ago

“good service, good pricing”

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Posted 11 months ago

Thank you, Jesus!

Posted 11 months ago

“Really happy with my experience with Ooroo! They got my vehicle up and running the same day and pricing was reasonable. And the technician, George, was great. Super friendly, knowledgeable, and professional.”

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Posted 11 months ago

Thank you So much, Usamah! We really appreciate your kind words.

Posted 11 months ago

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Posted 11 months ago

Thank you So much, Usamah! We really appreciate your kind words.

Posted 11 months ago

“My vehicle only needed Lof and I left the car there and the work was done great.”

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Posted 11 months ago

Thank you, Mike!

Posted 11 months ago

“Been going to the QC location for years. Won’t trust my vehicles to anywhere else. You will not find a more friendly and quality of service shop. These guys are top-notch and honest. Pricing is extremely fair. And their best asset by far is their assistant manager Chase. Dealt with him many times; every business should strive to hire dedicated and straightforward employees like him and the crew there. Huge ambassador for the company.”

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Posted 11 months ago

Wow, thank you SO much Eric! We really appreciate your business and are thrilled you enjoy our team as much as we do. We look forward to seeing you next time.

Posted 11 months ago

“Ooroo comes to my house to do the regular 5,000 mile service on my Toyota Prius. The service people are prompt, professional and get the job done well every time.”

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Posted 1 year ago

Thanks very much, Leslie! We're so glad you enjoy using our mobile service at home.

Posted 11 months ago

“Honest staff and will stand by their work!”

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Posted 1 year ago

Thanks so much, Tammy!

Posted 11 months ago

“How ridiculous is it to take an excess of 24+ hours for an oil change and an ac check. Regardless of taking 5 hours to even find a TCA break, the lack of communication, even after setting up an APPOINTMENT at 8 AM just to get put to the side of other customers who came in AFTER me, suggesting something of that nature to repair is upwards of 1000+ dollars is snakeish in nature and very bad business. Nice people to care of you as long as they can suck all the blood from its customers. Absolutely horrendous experience and I will NOT be returning.”

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Posted 1 year ago

Hi Santos, thank you for connecting on the phone as a further follow-up. Upon arrival for dropping off your vehicle for the oil change and AC check appointment, the technician determined very quickly that there was an electrical issue with the vehicle, causing the AC Compressor not to come on. This assessment was communicated within 30 minutes of your initial arrival at the shop at 8am. At that time, you were informed that it would take some time to diagnose the electrical issue and that your AC check would need to be changed to an in-depth AC Diagnostic, which would take additional time, and at a higher cost. We went on to explain that we would contact you later in the day with an update, which was approved. At 4:41 PM, we contacted you with an update, at this time It was communicated that the electrical problem was an in-depth issue, and that it would take time to determine the cause; also, that we would need the vehicle for an extended amount of time (over-night if possible). Otherwise, if it was more convenient for you, you could reschedule the appointment to allow for the additional time needed. You then approved the additional time and cost, leaving the vehicle over-night, and the promise of providing an update by 12PM, the following day, on June 5th. The following morning, the cause was determined, and you were then contacted with an update. This occurred on 6/5 at 10:10 AM. It was determined that the AC Thermo control amplifier had failed, and that it was a labor intensive repair, since it is location is inside of the Evaporator housing behind the dashboard. Every step of the repair process was communicated, all costs and timing were explained, accurate, and approved.

Posted 1 year ago

“Good communication from Tim”

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Posted 1 year ago

Thank you, Nathan!

Posted 11 months ago

“Mike and Chase along with the mechanic can’t remember his name sorry where all great! The explained in detail their findings. I finally found a place I trust to do the work I am unable to complete.”

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Posted 1 year ago

Thank you so much, Jay! We're thrilled you enjoyed the service and we're honored to have earned your trust.

Posted 11 months ago

“Outstanding work!”

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Posted 1 year ago

Thank you so much, Wade!

Posted 1 year ago

“The mobile van was on time, friendly, and answered all my questions. Checked everything and did a great job in a short time. I was impressed. Will definently use again.”

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Posted 1 year ago

Thank you, Michael! We look forward to seeing you next time.

Posted 1 year ago

“George and Andre were pros. They took great care of my Subaru. I love the mobile service!”

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Posted 1 year ago

Thanks, Mia! We're thrilled you enjoy using our mobile service.

Posted 1 year ago

“I have such peace of mind now that I have Ooroo to take care of my vehicles! They are kind, attentive and competent, and the work was done expertly and ahead of schedule. Use them with confidence that they will do right by you, like they did right by me!”

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Posted 1 year ago

Wow, thank you SO much Susan! Your kind words have made our day.

Posted 1 year ago

“Staff was very accommodating.”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Staff was very accommodating.”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Great service and staff!”

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Posted 1 year ago

Thank you, Cathy!

Posted 1 year ago

“Mark was very kind, patient and answered all my questions. The car was repaired quickly, on time and on budget. Very nice experience overall”

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Posted 1 year ago

Thanks very much, Miguel!

Posted 1 year ago

OOROO is rated 4.9 based on 1,680 reviews