OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.93

4.9 Rating 1,366 Reviews

99 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Minus 5 stars... I got terrible service from them even before I took my car in. The tow truck Catilina Towing had a attitude problem with me and wanted to drag my car sideways which would have broke my axle, and when I suggested I push my car out so they can tow it they left and would not help me and oooroo... called me and said because I would not them drag my car which would have caused more damage to my car that they were not interested in working on my car. DO NOT GO THERE... cause there only interested in making more money and not the safety of your car.”

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Posted 2 weeks ago

Hello Donnie. We take issue with your characterization of us and Catalina Towing. We've worked with Catalina Towing for many years and trust their service and professionalism. We received word that you were rude, complaining, and difficult to the tow driver and we found that to be the case in our own interactions with you over the phone. When someone curses at and berates our team members, we know that person doesn't belong at OOROO. We hope that you find service providers who are a better fit for you.

Posted 2 weeks ago

“I made appointment two weeks ago for 7:30 am this morning. The brakes on my car were periodically squeeking and I wanted to get them checked. The gentleman said they would check them out and give me a call. By 1:30 pm I still hadn't heard anything so I called to see what they had found. The man answering the phone told me that my car hadn't been looked at yet as they go by first come. I asked him why did I have an appointment at 7:30 am if it was first come first serve? He said, its first come first serve between 7:30 am and 9:00 am. I told him I dropped my car off at 7:30 am because that was my appointment time and it was now 1:30 pm and no one has looked at it yet. He said they'll call when they get it in and check it out. Whatever time that is!! This is ridiculous!!!”

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Posted 1 month ago

Hello Sharon. I know you spoke to our manager Dustin about this already, but we wanted to follow up here as well. You wrote this review while the car was still in the shop and when you picked up the vehicle you seemed happy with the service. If you have any other comments or concerns, please feel free to give us a call at 520-468-7171.

Posted 3 weeks ago

“I had my F150 in for a transmission leak repair before driving across country. OoRoo failed on multiple levels, 1. Their communication was non-existent, and they made unauthorized changes to the repair without contacting me. The price and the paperwork didn't match the work performed making it difficult to have any warranty work performed. 2. They claim to inspect every vehicle and advise you of any needs, which also didn't happen. Less than 100 miles into our trip the water pump failed, threw the belt, and the truck overheated leaving us stranded on the side of the freeway for hours. After being towed 20+ miles to the nearest shop, it was noticed that the transmission was also still leaking, so I wasted $700.00 spent on OOROO's failed repair.”

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Posted 3 months ago

Hello Robert. You brought in your vehicle on 11/16/23 and requested to change the transmission plug, pan, and gasket, due to a leak. We explained that we do not typically install customer-supplied parts and that on the rare occasions when we do, there is no warranty for either parts or labor. This is clearly stated on your invoice. We asked you if you were supplying genuine Ford parts and you said they were, however upon inspection we discovered they were not, and they were not even the correct parts for your vehicle (the pan you ordered was too shallow). We ordered a plug direct from Ford and reused your original pan and performed a coolant flush per your request. You left a message on Sunday 11/26/23 stating that your transmission was leaking again from the sleeve we installed. We spoke on Monday 11/27/23 and you stated that you were on the side of the road outside of Benson with a shredded serpentine belt that you claimed we should have noticed was an issue during our inspection. You also told us that you decided to drive out of state despite noticing the transmission leak. We do perform an inspection on every vehicle we see, however, the water pump is not a part of our inspection. If your water pump had been leaking coolant, we would have noted it, but it was not.We escalated this to our Director of Operations who suggested that you bring your vehicle to our Vail shop for inspection as you were relatively close to that location. You have not since returned our phone calls. We made every effort to communicate with you and take care of you.

Posted 3 months ago

“Not impressed with them at all, price is way to much, their courtesy check was nothing more than to get a person to spend a lot of money, they tell you have all kinds of issues with the vehicle ,none of them are true won't be going back”

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Posted 3 months ago

Hello, Keith. Your review concerns us, and we want to address your comments. You came in yesterday to have your 1995 Chevy S10 looked at; you said it was having an AC issue where the vents would randomly switch one to the other on its own. Through our diagnosis, we found that the vacuum-driven system had very old hoses (likely original) and one of the hoses had come out of the vacuum ball, causing the issue. We contacted you to let you know our diagnosis and an estimate to make the needed repair. We also provided estimates on other necessary items from our inspection and let you know which items were more urgent and which items could wait. We have details on these other items in your inspection report with photos. You stated that you “didn’t want to put that kind of money into a truck that old.” We reconnected the AC hose and you picked up your vehicle without doing any repairs. We regularly survey the market to ensure that our prices are fair and competitive, and we will always communicate the issues we see to our customers so they can make informed decisions about their vehicles.

Posted 3 months ago

“Got charged 172 dollars to have them tell me I need a new battery like I told them I needed but cost me that just to have them tell me what I told them will not be back will not recommend”

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Posted 3 months ago

Thank you for your feedback, John. We don't have a record of you in our system any time recently. Please email us at info@oorooauto.com if you'd like to share more about your experience.

Posted 3 months ago

“À part was replaced, but this didn’t address the issue I brought the car in for. The manager said the noise was “80%” gone, but in reality there was no difference before vs afterwards.”

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Posted 4 months ago

Hello David, thank you for your feedback. Our shop manager, Dustin, left you a message apologizing for the lack of communication and also letting you know that it is clear from our inspection report that the torque mount we replaced was indeed broken. Please let us know if you have any questions.

Posted 4 months ago

“I would never allow OoRoo to service any of my vehicles ever again. The Queen Creek store was dishonest, and did their best to wiggle out of providing a warranty on the work that they botched, they also did not perform the vehicle inspection as promised on their website, which left us stranded on the side of the road within 120 miles of picking up our vehicle. The leak that they were supposed to repair is worse than it was prior to their work. I now have to find an affiliate shop in another state to have the warranty repairs made.”

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Posted 4 months ago

Hello Robert. You brought in your vehicle on 11/16/23 and requested to change the transmission plug, pan, and gasket, due to a leak. We explained that we do not typically install customer-supplied parts and that on the rare occasions when we do, there is no warranty for either parts or labor. This is clearly stated on your invoice. We asked you if you were supplying genuine Ford parts and you said they were, however upon inspection we discovered they were not, and they were not even the correct parts for your vehicle (the pan you ordered was too shallow). We ordered a plug direct from Ford and reused your original pan and performed a coolant flush per your request. You left a message on Sunday 11/26/23 stating that your transmission was leaking again from the sleeve we installed. We spoke on Monday 11/27/23 and you stated that you were on the side of the road outside of Benson with a shredded serpentine belt that you claimed we should have noticed was an issue during our inspection. You also told us that you decided to drive out of state despite noticing the transmission leak. We escalated this to our Director of Operations who suggested that you bring your vehicle to our Vail shop for inspection as you were relatively close to that location. You have not since returned our phone calls.

Posted 4 months ago

“The shop wanted $1700+ to fix an alignment issue: Mercedes. Took the car next day to Mercedes and they aligned the wheels for $212, no issues. What happened?”

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Posted 5 months ago

Hi Stephen. Our Shop Manager, Rory, has been trying to reach you to discuss. Please give him a call back at 520-394-8394 at your earliest convenience. Thank you.

Posted 5 months ago

“If I could I would give them -10! Paid them 150.00 to diagnose an issue with my car. They quoted me over $4000.00 To repair. I got a second opinion and had repairs done for 95.00 parts and labor. They are rip off artists! I requested my $150.00 back because they mis diagnosed the repair. NEVER got a response back from them! DO NOT GO TO THEM UNLESS YOU LIKE THEIVES!”

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Posted 6 months ago

“Speedometer still doesn’t work. Was told that might be an issue so I was resigned to accept that HOWEVER, the glovebox door fell off one hinge as soon as I got down the road. I know the car is old but someone did an oops and didn’t cop to it”

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Posted 1 year ago

Hello Paul, thank you for your feedback. You brought your 1987 Mercedes in to replace blown fuses for the speedometer. We found water intrusion in the fuse box and there weren't any parts available to repair it. So, we replaced the fuses for you and informed you it didn’t repair the problem, and that you need to go to a shop that specializes in old Mercedes. We never opened the glovebox, but we'd be happy to take a look at it if you'd like. Our Store Manager, Dustin, reached out to you––please let us know of any other questions or concerns. Take care.

Posted 1 year ago

“I will no longer have ooroo do anymore work on our vehicles.”

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Posted 1 year ago

Hello Dave. We understand you had a conversation with our Assistant Manager, Eddie, on Monday. Our inspection and accompanying photos indicate that the brake pad and rotor replacement were warranted. We sincerely appreciate you being a long-time OOROO/Hickey customer and do hope that you'll give us an opportunity to provide services to you in the future. Take care.

Posted 1 year ago

“Well i left a review on google, i have a wobbling effect on the left side of my car i noticed after i had the car serviced a week ago. After the first service a week later, I had a horn kit installed for a broken horn. At this time I asked if the wobbling tire or tires could maybe be tightened and if that didnt solve it i would take it in somewhere else since, oroos location is far for me. The tech just drove off never tightened anything. So i feel me not even wanting them to fix the wobbling that occureed after they worked on my car just tighten the lug nuts and if that didn't work, it would be on me...was enough but they didn't do the tightening so...i'm just going to take it into another place and have it fixed...If someone works on your car and they cause an issue they should be concerned to fix it not say they will address it and then lie...most people would have made a bigger deal out of it, but instead i'm just going to go somewhere else..”

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Posted 2 years ago

OOROO is rated 4.9 based on 1,366 reviews