OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,679 Reviews

98 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ask for a full tune up done on my car, I did not get that! Oil change, spark plug and a quick look is not a tune up ! They did a good job but OORO do not do full tune up thry should have told me! I was expecting a full analysis of the angine , tires rotation , brake check, filters change ( oil, gaz, cabine )wipers change if need it. AC check, ETC ETC. I will come back to OORO for basic oil change, For tune up I will go to royal Kia.”

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Posted 2 months ago

Hi Thierry, thank you very much for taking the time to share your feedback. It is very valuable to us! We apologize for any initial miscommunication in what was included in the service. We are glad to hear our manager John was able to get in touch with you and help share in detail all the services that were done on your vehicle and provide clarity for any questions you had. We look forward to seeing you soon for the other services you shared you will need done.

Posted 1 month ago

“The service was fine and the courtesy shuffle driver was great. They did not reset the tire pressure monitor so I got an alert and had to stop at a gas station to check the tires. All tires were pumped to 36 pounds when the manufacturer clearly says they should be 32 pounds. I booked the service using Oroo’s app on my iPhone. The facility had no record of the appointment and laughed about me using new technology.”

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Posted 2 months ago

Thank you for taking the time to leave your feedback, it is very valuable to us! We’re sorry to hear about your experience when you came into the shop and your appointment was not found. We have followed up with our team and are looking into any technological errors that may have occurred in our system. After inspecting your vehicle our team discovered the tire light on your dash was for a tire rotation. We apologize that the sensors were not reset following your service. The PSI of 36 when your tires are warm is within the normal range. The recommendation is a PSI of 32-33 when cold. If lowered too much the sensor may trigger again if it gets cold enough outside causing the tires to be underinflated. We hope to have the chance to see you again and deliver a five-star experience next time. Thank you!

Posted 2 months ago

“I am happy with the work but not happy about communication. I live about 20 minute drive from the shop and the shop closes at 5:30, and I had to call 15 minutes to 5:00 to check what time to pick up my car, which was dropped off 8:00 AM for oil/filter change. This happened twice.”

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Posted 2 months ago

Hi Kamran, thank you for taking the time to provide this feedback! We're sorry our communication wasn't nearly as good as we always want it to be, reaching out to you with updates sooner. Our team communicated that it would be most of the day when you dropped off, but we understand it can be difficult to be without your vehicle for that long. We are happy we could provide you with a ride through our complementary shuttle service while we worked on your car. Alternatively, we offer mobile services that can help you at home or at work in addition to specific waiting afternoon appointments. We hope this can be a helpful option for you in the future. We would love the opportunity to deliver a five-star experience for you next time!

Posted 2 months ago

“It used to feel like your small town repair shop. They are still friendly and do quality work most of the time. But the wait times are terrible. 1day to find problem. 1day to order part. 1 day to install part. For prompt work now I go elsewhere.”

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Posted 6 months ago

Hi Al, we’re sorry to hear that your repair took longer than expected. This is typically caused by parts availability and it can definitely be inconvenient for everyone involved. We will continue to do everything we can to get our customers back on the road and safe as quickly as possible. I am glad to hear our team was able to get in touch with you to hear more about your experience and to hear how long you have been coming to OOROO. We look forward to seeing you again soon. Thank you for the feedback!

Posted 5 months ago

“Took my car in for lube, oil change, filter, general inspection. Shell shock! Bill came to $115 including $509 for 5 quarts of synthetic oil and $30 for an oil filter. I found 5 quarts of the same oil on-line ranging from $26.97 to $67.99 and filters ranging from $8.49 to $19.98. The last time I had this service done in June 2023 at a GM dealer the bill came to $63. May have to go back to doing my own oil changes. I have always had good service at Ooroo in the past but this came as a real shock.”

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Posted 1 year ago

Hello Pat, thank you for your feedback. We regularly survey the market to ensure that our prices are fair and competitive. Our oil changes include our multipoint point safety inspection, high quality synthetic oil, and a high-quality filter (we can't speak to the quality of the parts and supplies you looked up online). Prices have gone up since 2023 due to the ongoing price increases of bulk oil and we're not aware of any dealer currently offering an oil change for as little as $63. We're glad you enjoy our service and we'd be happy to discuss further. Please feel free to reach out if you'd like.

Posted 1 year ago

“What is the point in taking an appointment when you don't honor the appointment. I would have understood if I would have been told from the beginning that it's first come first serve and that it will take all day to get car diagnosed/repaired. Just be upfront with that. Also Prices were pretty high but I guess that's every where”

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Posted 1 year ago

Hello Angie. We're sorry our communication wasn't nearly as good as we always want it to be. We hope to have another chance to serve you! Take care.

Posted 1 year ago

“Just got an oil change on my VW Tiguan last week and just noticed couple of oil drips on my driveway. This has never happened before the oil change. Also was shocked to find a 7” x7” square hole was cut at the bottom plastic Sheild engine cover right below the oil pan and bolt. This was never there before. I discovered this while checking out the oil drip. I don’t want to wrongly accuse OOROO of this but this needs to be addressed. I hate to think a reputable service place like OOROO would do something like this to cut corners. Can someone please look into this? Also, my coolant is at minimum and was not topped off.”

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Posted 1 year ago

Hello Paul, thank you very much for your feedback. Thank you for allowing us to address your concerns. Although the hole in your splash shield was already there when we serviced your vehicle, we should have notified you. We're happy to replace the faulty gasket causing the oil drips and the new splash shield. Please let us know if you have any other questions.

Posted 1 year ago

“The tire pressures were not checked”

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Posted 2 years ago

Hello Roy––Dustin let us know he spoke with you about your tire pressure and informed you that the technician set the pressure to the proper psi. Because your vehicle is a Honda, it has to be driven for a few miles before the pressures are updated on your dash. Please let us know if you have any other questions or concerns!

Posted 2 years ago

“I don’t know what happened. I called to make an appointment on the phone and they were super friendly and knowledgeable. But on my appointment day, the guys who were actually there at the desk acted like I was annoying them and couldn’t wait for me to leave. It was so insulting I don’t know what happened. I have no idea. They did fix my car. But they wouldn’t speak to me or give me any answers to any of my questions. It was the weirdest thing ever.”

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Posted 2 years ago

We're glad you had a wonderful conversation with Leroy and it's all worked out. We look forward to servicing your vehicle in the future.

Posted 2 years ago

“The delayed return of my car was stressful, because the promised4 PM was not 5:45PM and this made me late for my appointment. However your company has an honest and reliable name, so perhaps this was just one of those days that a lot goes wrong..... I'll call to have the recommended repairs done. Had to recover a bit from the estimated costs. My truck is old and needs more care for upkeep, like old people(like me)need....”

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Posted 3 years ago

Thank you for your review Sophia. Our sincere apologies! We work hard otto keep to our promise times and we obviously let you down. We look forward to seeing you next time.

Posted 3 years ago

OOROO is rated 4.9 based on 1,679 reviews