OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.93

4.9 Rating 1,370 Reviews

99 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my car in for lube, oil change, filter, general inspection. Shell shock! Bill came to $115 including $509 for 5 quarts of synthetic oil and $30 for an oil filter. I found 5 quarts of the same oil on-line ranging from $26.97 to $67.99 and filters ranging from $8.49 to $19.98. The last time I had this service done in June 2023 at a GM dealer the bill came to $63. May have to go back to doing my own oil changes. I have always had good service at Ooroo in the past but this came as a real shock.”

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Posted 1 week ago

“What is the point in taking an appointment when you don't honor the appointment. I would have understood if I would have been told from the beginning that it's first come first serve and that it will take all day to get car diagnosed/repaired. Just be upfront with that. Also Prices were pretty high but I guess that's every where”

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Posted 3 months ago

Hello Angie. We're sorry our communication wasn't nearly as good as we always want it to be. We hope to have another chance to serve you! Take care.

Posted 3 months ago

“Just got an oil change on my VW Tiguan last week and just noticed couple of oil drips on my driveway. This has never happened before the oil change. Also was shocked to find a 7” x7” square hole was cut at the bottom plastic Sheild engine cover right below the oil pan and bolt. This was never there before. I discovered this while checking out the oil drip. I don’t want to wrongly accuse OOROO of this but this needs to be addressed. I hate to think a reputable service place like OOROO would do something like this to cut corners. Can someone please look into this? Also, my coolant is at minimum and was not topped off.”

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Posted 3 months ago

Hello Paul, thank you very much for your feedback. Thank you for allowing us to address your concerns. Although the hole in your splash shield was already there when we serviced your vehicle, we should have notified you. We're happy to replace the faulty gasket causing the oil drips and the new splash shield. Please let us know if you have any other questions.

Posted 3 months ago

“The tire pressures were not checked”

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Posted 1 year ago

Hello Roy––Dustin let us know he spoke with you about your tire pressure and informed you that the technician set the pressure to the proper psi. Because your vehicle is a Honda, it has to be driven for a few miles before the pressures are updated on your dash. Please let us know if you have any other questions or concerns!

Posted 1 year ago

“I don’t know what happened. I called to make an appointment on the phone and they were super friendly and knowledgeable. But on my appointment day, the guys who were actually there at the desk acted like I was annoying them and couldn’t wait for me to leave. It was so insulting I don’t know what happened. I have no idea. They did fix my car. But they wouldn’t speak to me or give me any answers to any of my questions. It was the weirdest thing ever.”

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Posted 1 year ago

We're glad you had a wonderful conversation with Leroy and it's all worked out. We look forward to servicing your vehicle in the future.

Posted 1 year ago

“The delayed return of my car was stressful, because the promised4 PM was not 5:45PM and this made me late for my appointment. However your company has an honest and reliable name, so perhaps this was just one of those days that a lot goes wrong..... I'll call to have the recommended repairs done. Had to recover a bit from the estimated costs. My truck is old and needs more care for upkeep, like old people(like me)need....”

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Posted 2 years ago

Thank you for your review Sophia. Our sincere apologies! We work hard otto keep to our promise times and we obviously let you down. We look forward to seeing you next time.

Posted 2 years ago

OOROO is rated 4.9 based on 1,370 reviews