OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,911 Reviews

98 %

of reviewers recommend OOROO

About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been servicing my car at OOROO for quite some time with no problem. This repair event went very poorly. They were unable to fix an A/C/Heating problem. It took 3 visits over several weeks to finally resolve the problem. This wasn't an inexpensive repair and I was very frustrated and inconvenienced at the inabiity to resolve the problem. They don't seem to make sure the repair works before they return the car.”

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Posted 9 months ago

Hi Sandra, thank you for sharing your feedback, it is very valuable to us. We are sorry for the inconvenience you experienced. We know it is difficult to be without a vehicle, especially when it takes longer than expected due to unforeseen circumstances with parts and additional repairs. We are happy to hear that Dustin was able to chat with you and make it right. We look forward to having another opportunity to deliver a 5-star experience next time!

Posted 8 months ago

“I brought my 2021 Tacoma in for my first non-Toyota oil change in the spring. All went well (or so I thought). I just came back from having the next one done here in Maryland (we don’t do Arizona summers), and found out the Ooroo mechanic never bothered to put the oil cap back on. Glad my truck is still ok, but do have to wonder.”

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Posted 1 year ago

Hello, Mike. We're so sorry about the rare mishap. Glad that Dustin was able to speak with you and we'll certainly share this feedback with our team so that we can make sure it doesn't happen again.

Posted 1 year ago

“I am so disappointed. Tuesday I had my oil changed, they said my battery was low. Had it tested (less than a year old battery and the stored said it itested 100%. Store manager said my connections needed cleaning. This morning all the electrical was dead. It started again so I drove back up to Ooroo & asked them to test and clean connectors. Mechanic came back and Ooroo charged me $35. All he did was spray connectors! 😡”

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Posted 1 year ago

Hi Helen, your review concerns us, so we wanted to address your comments. You came to us for an oil change, which included our multipoint inspection. We let you know that your battery tested bad and there was corrosion on the connections. You told us that the battery was under warranty, so we did not clean the connections or replace the battery (the other store would need to see the corrosion for themselves in order to warranty the work). You told us that you took it to the other store, and they said that the connections just needed cleaning. You then brought your vehicle back to us and we cleaned the connections. After the cleaning, we discovered that an additional repair was needed––the battery cable was actually damaged by the corrosion. So, the $35 charge wasn't just for the cleaning, it was also for the cable repair. We apologize for any confusion! Our store manager, Dustin, will reach out to you to discuss over the phone as well. Please let us know if you have any further questions.

Posted 1 year ago

“My name is Ted Sorich. I was told to leave my truck at OOroo at 7:30am. Oracle/Rancho Vistoso. I called OOroo at 11am to see if my truck was ready. I needed to use it for other business. I was told that I might have to wait until 4:00pm to pick up my truck....which was totally unacceptable. I was upset and had a I had a testy exchange with the person who received my call which was out of character for me. I later apologized for getting angry. I was finally called to pick up my truck at 1:30pm which I appreciated. I do not want to go thru this scenario again. I won't leave my Truck at Vistoso Automotive any more. I'll call for the Mobile Unit instead. I live in Sun City. Call me if you need more information 520-825-8840 Thank you. Ted ,”

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Posted 1 year ago

Hello Ted, thank you for your review. We were surprised to see it because our understanding was that you were informed multiple times when you dropped off your vehicle that it wouldn't be ready until the afternoon. We're truly sorry for any misunderstanding and our shop manager has called you to discuss further. Please give us a call back at your convenience. Thank you.

Posted 1 year ago

“Took my 2001 Mitsubishi there because it was shaking between when accelerating between 60 and 75 after they did the analyst they said it was the broken motor mount is why it was shaking which was a cost of 1079 also got rear brakes serpentine belt and an oil change which was over 1700 I had no problem with that until I drove it and it is still shaking hardly a difference at all very disappointed”

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Posted 3 years ago

Hello Michael. Thank you for your feedback. We know that our Shop Manager, John, has reached out to you to discuss this further and that you plan to come back into the shop. We look forward to seeing you then to resolve any issues you have.

Posted 3 years ago

“took a long time/constant arguing with me/they were unable to effectively communicate with me/think they forgot to bring correct size battery so they kept pushing back/sent 3 different survey forms to me in 15 minutes/stuck ooroo sticker on the back of my car without permission/ failed to arrive at the scheduled time so had to reschedule for later in the day/ I have always been happy with the main office of vistoso but would never,never use mobile again”

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Posted 3 years ago

OOROO is rated 4.9 based on 1,911 reviews