OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,679 Reviews

98 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did an amazing job! Called around 745am came about 30min later to my house! They were able to replace the battery themselves and check my whole care for any other concerns. My mechanic Andre even topped off my fluids! It was an overall great experience very thorough the whole thing cost me around 300$ which I thought was a fair price since a car battery is like 100$ from Walmart. They gave me a warranty on this battery for 30 months which is why I think it’s soo worth the pay. Would definitely call them next time!”

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Posted 8 months ago

Wow, thank you so much Jessica! We're thrilled you enjoyed using our mobile service at your house. Thank you for taking the time to share!

Posted 8 months ago

“Received excellent service. I can highly recommend this establishment. Thank you for all your help too.”

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Posted 8 months ago

Thank YOU, Eileen!

Posted 8 months ago

“George was AMAZING!!! Quick, efficient, and great customer service.”

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Posted 8 months ago

Thanks very much, Latoya! We're so glad you enjoyed working with our team.

Posted 8 months ago

“I've been getting my car serviced here a number of times over the past 2 years. I've always felt that they were giving me good service and honest advice. This week was the first time that they recommended additional work--brake service in this case--which didn't surprise me . So they're obviously not trying to upsell me. I've come to trust them, which is important to me, as I certainly don't know much about modern auto technology. And the prices, while not cheap, are in line with current costs.”

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Posted 8 months ago

Thank you so much, Bruce! We really appreciate your business over the years and the kind words. We're so happy you're enjoying our service.

Posted 8 months ago

“George has performed mobile oil changes on my car and has always done a superb job. Highly recommend Ooroo and George for a job well done.”

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Posted 8 months ago

Thank you, Lee! We're thrilled you enjoyed our team and service.

Posted 8 months ago

“The customer service and workmanship from Ooroo is top notch quality.”

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Posted 8 months ago

WOW, thank you so much Andrew!

Posted 8 months ago

“So Happy with OOROO Auto Service! Great and professional team! Fast and quality service!!! My Jeep Cherokee runs like a new one! :) Special Big thanks to Logan and Steven!!!”

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Posted 8 months ago

Thank you very much, Eleanora! We'll be sure to pass along your kind comments to our team.

Posted 8 months ago

“Took a little time to get an appointment set up for (had to call 2-3 times) but once it happened it was a great experience. Very much appreciated the mobile service coming to the house for the oil change and general check up - that was a new and awesome experience! The tech found out the battery was at 17% (who knew?) so he was more than willing to go back to the shop to get a new one, got it changed out and we are all good to go. Thanks for the service - you did great!”

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Posted 9 months ago

Thank you, Virgil! We're so glad you enjoyed using our mobile service.

Posted 8 months ago

“Had George over to change my oil. He arrived on time and completed the job with no mess and in a timely manner. The mobile service is very convenient. George is also very friendly and helpful.”

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Posted 9 months ago

Thank you, Don! We're so glad you enjoyed using our mobile service.

Posted 9 months ago

“Had George over to change my oil. He arrived on time and completed the job with no mess and in a timely manner. The mobile service is very convenient. George is also very friendly and helpful.”

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Posted 9 months ago

Thank you, Don! We're so glad you enjoyed using our mobile service.

Posted 9 months ago

“George came to my home to perform my 120k service. He was timely and friendly and professional. Awesome service!”

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Posted 9 months ago

Thank you, Sandy! We're so glad you enjoyed using our mobile service.

Posted 9 months ago

“It was so easy to make an appointment. They made an appointment for 1 PM the same day and we were shocked and surprised by the fact that they were here 30 minutes early start to finish less than 30 minutes to get a new battery in and get us on our way. George What is very quick and kind and fun to deal with.”

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Posted 9 months ago

Thank you, Kathy!! We're thrilled you enjoyed using our mobile service.

Posted 9 months ago

“Excellent same day service. Even though it’s so hot out, Andre did an awesome job. Oil change, checked everything on the car. I also spoke a few times with Frank, he was very accommodating. I’m new to Gilbert and I’m so impressed by their service. Thanks again OOROO!”

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Posted 9 months ago

Thank you so much, Ann! We're happy to help and thrilled you enjoyed using our mobile service.

Posted 9 months ago

“George did a great job.”

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Posted 9 months ago

Thank you, Kori!

Posted 9 months ago

“What a convenience having the service done at home at no additional cost. Technician George made quick and neat work of it...very friendly, too”

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Posted 9 months ago

Thank you, Ken! We're thrilled you enjoyed using our mobile service at home.

Posted 9 months ago

“I contacted Chase with the Queen Creek location at 2:19pm about needing a new battery for my car. Andre the mobile mechanic came out to my house, changed my battery, and left at 4:09pm. Under two hours from first contact to completing a battery change at my own house. I don’t think it gets much better than that. Mind you this was all done at a very reasonable price. Although I hope I never have to get any more work done on my car, I will be using OOROO again if so. Highly recommend!”

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Posted 9 months ago

Thank you so much, Tyler! Welcome to the OOROO family. We look forward to seeing you next time (hopefully far in the future). ;)

Posted 9 months ago

“I brought my 2021 Tacoma in for my first non-Toyota oil change in the spring. All went well (or so I thought). I just came back from having the next one done here in Maryland (we don’t do Arizona summers), and found out the Ooroo mechanic never bothered to put the oil cap back on. Glad my truck is still ok, but do have to wonder.”

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Posted 9 months ago

Hello, Mike. We're so sorry about the rare mishap. Glad that Dustin was able to speak with you and we'll certainly share this feedback with our team so that we can make sure it doesn't happen again.

Posted 9 months ago

“Excellent and knowledgeable service!”

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Posted 9 months ago

Thank you, Linda!

Posted 9 months ago

“I am so disappointed. Tuesday I had my oil changed, they said my battery was low. Had it tested (less than a year old battery and the stored said it itested 100%. Store manager said my connections needed cleaning. This morning all the electrical was dead. It started again so I drove back up to Ooroo & asked them to test and clean connectors. Mechanic came back and Ooroo charged me $35. All he did was spray connectors! 😡”

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Posted 10 months ago

Hi Helen, your review concerns us, so we wanted to address your comments. You came to us for an oil change, which included our multipoint inspection. We let you know that your battery tested bad and there was corrosion on the connections. You told us that the battery was under warranty, so we did not clean the connections or replace the battery (the other store would need to see the corrosion for themselves in order to warranty the work). You told us that you took it to the other store, and they said that the connections just needed cleaning. You then brought your vehicle back to us and we cleaned the connections. After the cleaning, we discovered that an additional repair was needed––the battery cable was actually damaged by the corrosion. So, the $35 charge wasn't just for the cleaning, it was also for the cable repair. We apologize for any confusion! Our store manager, Dustin, will reach out to you to discuss over the phone as well. Please let us know if you have any further questions.

Posted 9 months ago

“Fast, friendly and very efficient.”

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Posted 10 months ago

Thank you, Jim!

Posted 10 months ago

OOROO is rated 4.9 based on 1,679 reviews