Openreach Reviews

Name: Openreach
Rating: 1.69

1.7 Rating 277 Reviews

17 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	22.75 minutes

Visit Website

Write Your review

Tell us how Openreach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They constantly change dates .which means cancels the order and then reinstates it meaning my phone line keeps getting disconnected. I have a hotel and restaurant and this is losing me a lot of money !!”

Helpful Report

Posted 11 months ago

“I am simply shocked by the lack of professionalism and complete disregard for people’s time. I had to take time off and use my annual leave to wait for these people who never showed up!!! But not only one, twice!!! They are simply ridiculous and deserve only the worst comments! Never come across such a poor service!!! They are simply a joke!”

Helpful Report

Posted 11 months ago

“Horrendous experience, I had an openreach engineer in my driveway in January after ordering BT full fibre 900. He explained that he needed to order ducting and I had to pay to get it installed myself and he would cancel the order and when the ducting was in place I was to reorder and they would come back out and pull the cable through. So I spent months and a huge cost putting the ducting in and in March tried to reorder the fibre which BT and openreach are now saying I cannot reorder because I don’t live in a fibre area. After explaining I ordered it in January and the engineering from openreach showed me the fibre on the pole and the route to it for the ducting it’s nothing has changed. Hundreds of complaints to both BT and openreach and still no further. No answers, just they are looking into in. It’s been months they cannot communicate they are slow and they do not care. Avoid at all costs”

Helpful Report

Posted 11 months ago

“I Reported two open green cabinets on george street neath last week . Both cabinets have been broken into and tampered with , all wires visable , not safe for kids in area. You sent an engineer out . All he has done is Put tape on one to keep the door closed and did not bother with the other so all the wires are still exposed. The elderly man who lives opposite said he saw one of the housed imagrants that have been placed in the area break in to the box and was doing something. Thank god im not with openreach because i suppose alot of peoples internet and phones run of those boxes.i have tryed uploading photos below but they wont send. I will post them on social media if this is not resolved asap.”

Helpful Report

Posted 11 months ago

“Sky Broad Band it’s the worst network ever. Wi-Fi activated on the 17th of June - Router already received. Plugged and done everything. FAULTY CONNECTION. I complained on the 18th of June and booked a visit with the Engineer OUTSIDE from OPENREACH. Therefore, no need to meet in person or access my place. They gave me 48h to sort the issue. Keep in mind that I was home yesterday. You think that sirtes anything? No! Today the engineerL FROM OPENREACH called me and asked me to access my place. I’m out of the country for the week end!!!!! It’s a pure and sole scum! I am supposed to rebook an appointment with another engineer. Pity that I’m in the office at the time. Im cancelling the Subscription with SKY and I m complaining about the disservice from Open Reach who do not update SKY! I had to call them! STILL PENDING!”

Helpful Report

Posted 11 months ago

“God dam animals. Came to do work for my next door and the damage my building and the so call technician just refuse to give me his details. No care at all. Damage class 2 building and they just drove off without any information”

Helpful Report

Posted 11 months ago

“Today I saw an Openreach engineer parked in a layby between Kenilworth and Leamington Spa, Warwickshire throw their empty packet of cigarette out of the van window into the ground. Not good for the countryside is it?! Come on, take your rubbish with you.”

Helpful Report

Posted 11 months ago

“On 31st May a drunk driver crashed into a telegraph pole on our road & took out all the fibre. A new pole has been erected but still no WiFi. Not just us but a big area. You can never get in touch with Openreach, they keep stating that we need to contact our providers.well when we do contact our providers , they can only apologise to us and try to contact you Openreach who seem to like passing the book. Why is this fibre taking so long to get reconnected now that the pole is back up. I have just spoken to a neighbour who is with BT & they told me there is a dispute between BT & Openreach about who is going to oay for it. NEVER MIND WHO IS GOING TO PAY FOR IT BETWEEN THE TWO OF YOU !!WHAT ABOUT US CUSTOMERS WITH NO INTERNET? DONT BLAME OUR PROVIDERS, GET THE JOB DONE & THEN DECIDE WHOS PAYING BETWEEN YOU. This is affecting a massive area & we are now 2 weeks in ( 15/6/24. WE NEED ANSWERS, PLEASE SORT IT. I live right near to the newly erected pole and can see it from my house & no engineers seem to ever be working on it. VERY VERY ANGRY , ON BEHALF OF MY DAMILY & ALL MY NEIGHBOURS. NG10 3BY AREA!!”

Helpful Report

Posted 11 months ago

“Without a doubt the most ineffective, incompetent and inefficient company I have ever dealt with. I waited in all day, even having confirmation twice on that day that they would visit me by 18:00, when in fact they had discovered 3 days earlier that they needed a specialist engineer so had no intentions of visiting on that day. They then said they would resolve the issue in a week's time. That week came and then they said will look at it a week after that. Unable to call them, clearly there would be a never ending line of unsatisfied customers. I'm even changing my internet supplier because of this organisations inability to carry out it's function. Do yourself a favour and check to see if your internet provider use these people before you change provider or move house, if they do, change supplier. The quicker internet suppliers carry out their own instillations the better, openreach are far worse than useless. If Sky are reading this, hasten your in house program, else your going to loose far more customers than me.”

Helpful Report

Posted 11 months ago

“Absolutely shocking experience from the civils at Openreach bunch of half wits that haven’t got a clue”

Helpful Report

Posted 11 months ago

“Useless !!”

Helpful Report

Posted 11 months ago

“upgraded my broadband to fibre last October 23, this was due to poor quality old cable and intermittent service and also reduce costs. This was meant to be completed by Jan 24. I am still waiting and Openreach keep changing the date and pushing back. I live with 15m of an exchange and they are able to run a duct across the drive to our house. I have complaints open with BT and every time i phone them i get same response that they are waiting on openreach. My bills have gone up since and the service is rubbish and not constant, so paying £90 per month for something that doesnt work. My complaint has escalated a far as possible but still nothing has happened and its left to me to chase for answers !!”

Helpful Report

Posted 11 months ago

“We tried to sign up to full fibre which is available to every house in our road except us according to the Open Reach website. We share a pole with one house next door and full fibre is available to them but not to us. I have complained about this and the person I spoke to had the gall to ask whether we live in a house of multiple occupancy. She showed me a map indicating that there are about 8 houses on our property. Even an ordinance survey map would have shown this is nonsense. We live in a rural area in a detached house that is about 150 years old. Some of the addresses that Open Reach think are on our property are 300 yards away along the road and with available full fibre. Where do Open Reach get their information from? Their records are absolute rubbish and under the GDPR regulations I have demanded to see what data they are holding about our address. There is clearly something very wrong going on and I am trying to get to the bottom of it and not be fobbed off with phrases like ‘This must be frustrating for you’ One would expect a telecommunications company to have better communication skills than this or is it all computer generated?”

Helpful Report

Posted 11 months ago

“Absolutely pathetic service. Cancelled appointments no notification. Treat people like dirt.”

Helpful Report

Posted 1 year ago

“I have given a date 3 weeks in advance for broadband installation. The engineer didn’t turn up, when I called my provider they have told me that the engineer has arrived and requires rescheduling. Completely lie.”

Helpful Report

Posted 1 year ago

“Danger in our driveway we are disabled and bt terminated oiur contract to cover up lies between open reach and bt the customer is the toy to cover up this mater we are in pure hell can’t sleep worried about my husband job we wonder if the ceo bt Allson Kirby Clive selby knows what is realy going on in her and his company we are being charged £545 told we have to leave to cover up leave us in danger we are being made out we stppped the work we did not The engineer each one says the work is dangerously carried out we emailed Tracey Reid as she refused to talk to us in bt resolutions she lied she sent letter saying customer stoped work we did not the engineer have allowed us to record the conversation s as proof so bt resolution spoken to last engineer and he told them this appauling to leave vulnerable customers like this and needed to rectify the work this was Kelly communication s sub so contractor he was lovely then Andrew from twitter sent two patch engineer s I was realy uoet and crying through stress been going on siince jan this was work aug 22 were Phil Hanson instructed Sean Robert’s to ensure this was carried out correct he didn’t he went away we were left all the box’s left on table too we had to fit them our self’s not open reach job it was bt This job now turned out it wasn’t done correct as when they came to fit full fibre it hadn’t had the correct duct installed and buried so the whole block paving had come up Noe this has been left bt Tracey Reid has lied and said it the customer it’s not She has told us we are aggressive we have dome os said anything this deformation and lies they refused us to claim for all oir sunken drive We were sold full fibre we have never been given full fibre Deadlocked us ombudsman stated not her job Mel is our case handler but will not speak to us Something is very corupt going on bt Open reach engineers are far from impressed the way we have been treated legally going to have book slung at them as we have so reports and recordings Please can one one see past this corupt going’s on Andrew from twitter was pretty discusted abd aas the two patch engineer who sprayed where the work should be we have signed to leave but don’t want too we never had or Called you oit once’s we are good customers we do not understand why we are being targeted like this We have recordings of evidence and lies don’t add up they are saying the work is dangerous the drive has sunk you reject the claims send patch engineer urgent Frim twitter deem work dangerous and then stop terminate our contact bizarre Think we need to contact the press This started in July 22 when your sub contractor was taking a poo yes poo at the side of our home in the bush and smoking whilst digging in diggers we had no notice and turned up blocked us all out of homes I have the upheld complaint from open reach bt will not acknowledge it May be the pictures would be good to start showing how bt treat customers and cover up I was charged £ 92 for a copy of my bills 150 will not talk open reach will not talk to us please will some one call us we don’t want legal action Thankyou”

Helpful Report

Posted 1 year ago

“Cable manhole lower stone street has become loose and makes a lot of noise when vehicles drive over it. Reported 2 April and the engineer passed on to the relevant department and its yet to be fixed. It's now April 28th 2024. Really bad 👎”

Helpful Report

Posted 1 year ago

“Waited in all day for engineer and they didn't turn up. Rang the company only to find engineer had come at 4, while I was home, took a photo of my door and not bothered to ring the bell. I know the bell works because I checked it while on the phone to the company. Not only did they not ring my bell nobody rang me despite me giving them my contact number. I rescheduled the appointment and this time they turned up while I was out although I had said on the phone while rescheduling that I'd be out before 3 and they said that was ok and they will request the engineer come after 3. They came at one. They give you a time slot of 1-6, I don't think 3-6 is a ridiculous limitation especially since the first time they didn't even bother to use the bell! If I had been told over the phone it was not possible to amend the time slot I would have made sure someone was in. I need the Internet for my work and this has really inconvenienced me.”

Helpful Report

Posted 1 year ago

“Enginee visits cancelled without notification. Broadband been offline for over two weeks now and nobody seems to care”

Helpful Report

Posted 1 year ago

“An open reach van was parked outside my house this morning - ws9. Before leaving he threw all his rubbish out of the van window and left a large oil leak before driving off. Thanks for that. I think I'll give the service a miss”

Helpful Report

Posted 1 year ago

Openreach is rated 1.7 based on 277 reviews