Openreach Reviews

Name: Openreach
Rating: 1.70

1.7 Rating 279 Reviews

17 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	22.75 minutes

Visit Website

Write Your review

Tell us how Openreach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Open reach are disgraceful I’ve not had Internet now for three weeks and my family member works from home it’s been terrible they were meant to come today and they have not”

Helpful Report

Posted 2 years ago

“Outstanding service today a engineer was here four hours he checked everything called a college to go up the pole for safety resolved the issue I had with broadband . Five star plus service Well done and Thankyou bt open reach and the lady who helped me on chat before getting enginner was so helpful five stars to Thankyou”

Helpful Report

Posted 2 years ago

“As a customer we have no choice but to use this dreadful company. They never show up when they make an appointment. They don’t have the expertise or manpower to carry out this fibre upgrade”

Helpful Report

Posted 2 years ago

“BT engineer supposed to be with me to fix a fault between 8am-1pm. Still not arrived at 4.15pm. Then I discovered the engineer had marked the job as started at 12.56pm. It had not. BT engineers are clearly lying about hitting targets. Couldn't care less about customers missing a day's work.”

Helpful Report

Posted 2 years ago

“Useless - took forever to get internet working. Very disappointed primary school children as a direct result. Very upsetting - Openreach are NOT to be trusted.”

Helpful Report

Posted 2 years ago

“Shocking failure to fix a simple fault, has been going on for six days now with no end in sight. Avoid this company, and any service providers that use them, at all costs.”

Helpful Report

Posted 2 years ago

“Have made multiple appointments over a two-month period. They don’t show up”

Helpful Report

Posted 2 years ago

“Did not turn up for broadband install then lied about having been here, I spent a day off work waiting. No communication as to why they did not come and engineer did not answer his phone. Totally useless and undependable, cancelled BT order.”

Helpful Report

Posted 2 years ago

“Awful. I signed up to a new internet provider and they rely on Open Reach to provide the fibre connection. But, they don't turn up, even when appointments are made, and they don't even contact us to say they aren't going to turn up. What a shame that this company is relied on by so many people for a basic service. Awful company.”

Helpful Report

Posted 2 years ago

“Have never know such lazy unqualified shamefully company even makes BT look bad”

Helpful Report

Posted 2 years ago

“We are experiencing incompetence of the highest order. We are moving our business and wanted to have all our services at the new location and quite honestly the staff interaction has been so below par that I have not a clue how to resolve it. please can a senior person reach out and help us.”

Helpful Report

Posted 2 years ago

“Booked Two appointments with them. Engineers did not turn up at the write time slot. Engineers turn up whenever they want. Managed to get a phone call off the engineer to be rudely told that someone must be in the house at all times. This was on a week day at 11am, do they not know people have work to go to? If it wasn't for the fact that they are the only the provider I would have switched to another company who did not use openreach.”

Helpful Report

Posted 3 years ago

“I am now 7 weeks without internet due to Openreach incompetence. I have had 6 visits from engineers who all say I need a hoist to connect a wire from the house to the telephone pole. they say a hoist is booked for the next appointment but they turn up without one. There is no system that allows you to talk to them so i have to communicate via live chat with Talk talk who also promise me that they have spoken to Openreach and they will provide a hoist at the next visit but they don't. Frustrated”

Helpful Report

Posted 3 years ago

“I had an appointment from BTOpenreach engineer last Monday. The guy came and told me that he needs another person for the job and he will come back in 2 hours. He never arrived. The was reassigned. The second guy came on Friday and told me he needs another person for the job and will come back "when he can". He didn't show up either. My time, my inconvenience and the service they provide mean nothing to these guys. I do not understand how this company is run when they cannot get a simple job of attaching a property to a pole on a quiet street done. And guess what, they do not have a complaint process. Why would one need it anyway!!! As someone said in a comment, "You are going to be very frustrated and regretful with using OpenReach."”

Helpful Report

Posted 3 years ago

“I want to praise my open reach engineer colin for such a brilliant service so polite and genuine really helpful 11/10 customer service ! -”

Helpful Report

Posted 3 years ago

“3weeks still waiting for engineer to come...”

Helpful Report

Posted 3 years ago

“My phone line and internet went down Tuesday I was told it would be Thursday A guy came not from openreach and said it was outside so would contact openreach I saw an openreach guy outside my flat and went downstairs he was fixing another flat but came up to look at mine And said it was outside and he would ask for a visit Friday I was out all day and when I returned I had a card left from the same openreach guy called graham And he had seen my job was now on the system so he took it And fixed it, but also left a very kind note explaining that he had taken the job this was worthing West Sussex and graham Went out of his way to help get my system back”

Helpful Report

Posted 3 years ago

“Been waiting since August 21 for our phone line to be moved about 10 meters to another pole, Still nothing, I have paid for this work but keep getting a different person each time they call me. I just want it moved. worst customer service ever.”

Helpful Report

Posted 3 years ago

“Myself and my 2 neighbours have been without any telephone line for 3 weeks.I have no broadband or Internet and my broadband provider tells me it's being worked on at the telephone exchange.Shocking service with no consideration by Openreach or priority to get the issue fixed”

Helpful Report

Posted 3 years ago

“absolutely shocking. I had 3 appointments and their so called "engineers" never came. I am without internet now for 1 month, and still not light at the end of the tunel. If i could rate the company -starts i would. If i had the option to use virgin media i would, but they do not supply to my area, and every other company is reliant on open reach. DO NOT USE THEM”

Helpful Report

Posted 3 years ago

Openreach is rated 1.7 based on 279 reviews