Openreach Reviews

Name: Openreach
Rating: 1.69

1.7 Rating 277 Reviews

17 %

of reviewers recommend Openreach

Company Reviews

Questions

Metrics

1.7

Based on 277 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	22.75 minutes

Visit Website

Write Your review

Tell us how Openreach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have given a date 3 weeks in advance for broadband installation. The engineer didn’t turn up, when I called my provider they have told me that the engineer has arrived and requires rescheduling. Completely lie.”

Helpful Report

Posted 1 year ago

“VAN KWOFIE best engineer at open reach fixed problem many before could not Thankyou”

Helpful Report

Posted 1 year ago

“Danger in our driveway we are disabled and bt terminated oiur contract to cover up lies between open reach and bt the customer is the toy to cover up this mater we are in pure hell can’t sleep worried about my husband job we wonder if the ceo bt Allson Kirby Clive selby knows what is realy going on in her and his company we are being charged £545 told we have to leave to cover up leave us in danger we are being made out we stppped the work we did not The engineer each one says the work is dangerously carried out we emailed Tracey Reid as she refused to talk to us in bt resolutions she lied she sent letter saying customer stoped work we did not the engineer have allowed us to record the conversation s as proof so bt resolution spoken to last engineer and he told them this appauling to leave vulnerable customers like this and needed to rectify the work this was Kelly communication s sub so contractor he was lovely then Andrew from twitter sent two patch engineer s I was realy uoet and crying through stress been going on siince jan this was work aug 22 were Phil Hanson instructed Sean Robert’s to ensure this was carried out correct he didn’t he went away we were left all the box’s left on table too we had to fit them our self’s not open reach job it was bt This job now turned out it wasn’t done correct as when they came to fit full fibre it hadn’t had the correct duct installed and buried so the whole block paving had come up Noe this has been left bt Tracey Reid has lied and said it the customer it’s not She has told us we are aggressive we have dome os said anything this deformation and lies they refused us to claim for all oir sunken drive We were sold full fibre we have never been given full fibre Deadlocked us ombudsman stated not her job Mel is our case handler but will not speak to us Something is very corupt going on bt Open reach engineers are far from impressed the way we have been treated legally going to have book slung at them as we have so reports and recordings Please can one one see past this corupt going’s on Andrew from twitter was pretty discusted abd aas the two patch engineer who sprayed where the work should be we have signed to leave but don’t want too we never had or Called you oit once’s we are good customers we do not understand why we are being targeted like this We have recordings of evidence and lies don’t add up they are saying the work is dangerous the drive has sunk you reject the claims send patch engineer urgent Frim twitter deem work dangerous and then stop terminate our contact bizarre Think we need to contact the press This started in July 22 when your sub contractor was taking a poo yes poo at the side of our home in the bush and smoking whilst digging in diggers we had no notice and turned up blocked us all out of homes I have the upheld complaint from open reach bt will not acknowledge it May be the pictures would be good to start showing how bt treat customers and cover up I was charged £ 92 for a copy of my bills 150 will not talk open reach will not talk to us please will some one call us we don’t want legal action Thankyou”

Helpful Report

Posted 1 year ago

“Cable manhole lower stone street has become loose and makes a lot of noise when vehicles drive over it. Reported 2 April and the engineer passed on to the relevant department and its yet to be fixed. It's now April 28th 2024. Really bad 👎”

Helpful Report

Posted 1 year ago

“Waited in all day for engineer and they didn't turn up. Rang the company only to find engineer had come at 4, while I was home, took a photo of my door and not bothered to ring the bell. I know the bell works because I checked it while on the phone to the company. Not only did they not ring my bell nobody rang me despite me giving them my contact number. I rescheduled the appointment and this time they turned up while I was out although I had said on the phone while rescheduling that I'd be out before 3 and they said that was ok and they will request the engineer come after 3. They came at one. They give you a time slot of 1-6, I don't think 3-6 is a ridiculous limitation especially since the first time they didn't even bother to use the bell! If I had been told over the phone it was not possible to amend the time slot I would have made sure someone was in. I need the Internet for my work and this has really inconvenienced me.”

Helpful Report

Posted 1 year ago

“Enginee visits cancelled without notification. Broadband been offline for over two weeks now and nobody seems to care”

Helpful Report

Posted 1 year ago

“An open reach van was parked outside my house this morning - ws9. Before leaving he threw all his rubbish out of the van window and left a large oil leak before driving off. Thanks for that. I think I'll give the service a miss”

Helpful Report

Posted 1 year ago

“They gave me a time slot of 8am-1pm to activate my broadband. Then didn't show up. No phone call, no nothing. They are a DISGRACE!”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would give it. Over 3 months without internet. Constantly sending wrong people that refuse to do the work. Utterly awful company. Stay clear.”

Helpful Report

Posted 1 year ago

“Been waiting for the final connection for fibre to be installed, the guy came around when the appointment was and installed the box inside and outside but they had to connect it to the network about twelve feet away, every time they were supposed to come, no one turned up, no messages saying that they weren’t coming or a reason. Contacted the supplier time after time and guess what, still no broadband, absolutely useless.”

Helpful Report

Posted 1 year ago

“Absolute useless. Been waiting three weeks for a engineer to come out and fix my broadband . They build whole hospitals in china in three days. Openreach cant fix a wire fault in 3 weeks. Try contacting them with one option available with everyone being foreign you cant even understand what they say. Dreadful useless service.”

Helpful Report

Posted 1 year ago

“Promised a new Wi-Fi box by BT to replace the old one which BT don’t use anymore; Open Reach engineer came fiddled with a wire or two and left. Very much a patch up service, in my opinion!”

Helpful Report

Posted 1 year ago

“Two appointments via Vodafone for an engineer to visit and activate our broadband messed up by this useless company. And the third one is scheduled for next week without them being bothered to send any confirmation, which means I can not have any positive hope from this one either. Pathetic service..”

Helpful Report

Posted 1 year ago

“Engineer turned up and despite being asked to drill through outside of the wall in the area the box would be installed behind the tv and out of sight where our original sky box is came up with couldn't drill there and chose they're own place saying it's only a small indiscreet bo and while I was in the other room looking after grandson . Went in to find they had mounted the box that's not discreet, it's a fair size with green lights, on a wall on my living room with cable s hanging down along Side this was the hub box plonked on my console table had used the sockets my lamp and door bell had bern plugged into and just dumped those with no where to plug in unless I then get an more unsightly double adapter stuck on the wall. Rude women engineer Who was, rushing and when I questioned her on what she had done and the mess it was, said get your husband to but a longer eternet cable and drill another hole where we wanted it in the first place. Extremely unprofessional company and staff”

Helpful Report

Posted 1 year ago

“We have a self sufficient (not reliant on broadband or telephone lines) Careline provision which works using a SIM Card and has a battery backup just like a mobile phone!! Openreach are refusing to install the new fibre 300 broadband order I placed with BT/EE because they won't accept installations which rely on the broadband/telephone which they THINK WE HAVE!!!”

Helpful Report

Posted 1 year ago

“Your Engineers are complete LIARS! My provider is BT. Your engineer did a partial job citing that the external wiring could not be completed due to a blocked tube. He advised someone would come and complete it. He lied. I am now going into my second week with no internet, I work from home. BT somehow can’t get hold of you to book an appointment as you’re lying engineer completed the job. Absolutely disgusting 🤮 service.”

Helpful Report

Posted 1 year ago

“Been with out internet since March 9th. No communication, rude , no interest in doing the job, terrible customer service!!”

Helpful Report

Posted 1 year ago

“Cowboys!!! Avoid and think twice if you are asking for fibre. Turn up unannounced drill holes in your walls and run cables where they like. They are deliberately difficult to contact. A company you can’t call on the phone! Really? Will run wires for your neighbours across your house Willy billy and it’s up to you to get them to move it. Check out the telecommunications act 1984 and if it’s nearer to your house than 2 metres complain.”

Helpful Report

Posted 1 year ago

“i was already tricked for access to put up fibre optic cable by airband/BNE... openreach asked to run another, but put several up- i now have four cables about 2 metres from my house across my garden looking awful. I am disabled and vulnerable, and feel invaded. I do not know if this is safe even.”

Helpful Report

Posted 1 year ago

“I returned home to find that an overhead cable had been installed between 2 existing poles and over my front garden, close to the top of a tree. My wife had been home all day and nobody from Openreach had bothered to inform us of the work being carried out. I assume that this is to avoid problems with people objecting and delaying the work. This routing has obviously saved Openreach money, as keeping it away from my property would involve a new intermediate pole outside my property. This would not have been a problem for me as there are so many others, including power lines, that another one would make no difference. I contacted Openreach to complain and eventually spoke to someone in India. This just resulted in communication frustration. I called again and spoke to someone, again in India, who at least had a better mastery of English. He assured me that the complaint had been registered and that I would be contacted within a week. After a week and no contact I used the QR code on a local pole to register another complaint and this started the ball rolling. Again initial response was via someone in India. Later an engineer turned up at the house quoting the ‘Flying Wires Act’ giving them overriding permission to basically operate outside the norms of consideration and respect. He apologised for the lack of consultation but only offered to sheath the cable close to the tree. I rejected this, as it would have made it more obvious. Or just try and tighten it to raise it clear of the tree. I said he could tighten it but that I wanted a letter of apology for not consulting with me prior to the work. He said that he would arrange for that. After numerous emails, phone calls, and a letter attached to an email (all from India), I received an apology (from the Indian representative) for the lack of consultation. A request for compensation for all my trouble has been rejected, and despite my objection, Openreach have now closed the complaint.”

Helpful Report

Posted 1 year ago

Openreach is rated 1.7 based on 277 reviews