Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“Ma commande a ete recue incomplete, 11 jours apres avoir demande une investigation, toujours aucune proposition de m'envoyer les elements manquants, aucun remboursement, aucune nouvelle. J'hesite a renvoyer toute ma commande. Tres tres tres decue du service....”
Bonjour,
Nous sommes sincèrement désolés d'apprendre ceci. Il nous fera plaisir de rectifier la situation rapidement, un membre de l'équipe vous a d'ailleurs déjà contacté par courriel :)
N'hésitez surtout pas à contacter notre service à la clientèle pour n'importe quel problème lié à vos commandes, nous sommes disponibles pour vous aider rapidement !
L'équipe Opposite Wall
“The shipping and delivery service was slow. The frame and poster did not meet my expectations. I saw many advertisements of this company on social media but I'm very disappointed in the products.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“The frame does not look like the photos. It is not a bright gold as pictured. It is very dark and worn looking. The plexiglass came with a few scratches and scuffs already. I purchase this frame on sale and it still isn’t worth the price that I paid. You can purchase quality frames with real glass for the same price, I do not recommend this company at all.”
“Disappointed with the quality of the prints. Some colors differ from what was shown on the website.
Returns are complicated and costly.
Would not buy again or recommend.”
“I have requested a return for my purchase. Part of the reason for the return request is that the frame is not performing as expected. After carefully removing the film from the acrylic and placing my art in the frame, I noticed a lot of particles between the acrylic and the art. I removed the art and dusted the acrylic; this scratched the acrylic. Using a feather duster, I tried to clean the frame and the acrylic but to no avail. Particles still remain, as the frame seems to be shedding small pieces of wood.
I purchase three two-packs and would like to return the entire shipment. I will leave it to your discretion if you choose to refund all or a portion of my purchase.”
Hello,
Thank you for your feedback and for bringing this to our attention.
We place a high value on providing you with a service that meets your expectations, and we sincerely apologize for the inconvenience.
A customer service representative has already contacted you to assist you with this problem. Thank you for your interest in our store, and have a pleasant day!
Regards
The Opposite Wall Team
“Really disappointed with the return process and policy of opposite wall. Especially given the nature of the product, a frame often has to be taken out of the box to see if it and works in a space. To not accept a return with all of the original packaging minus the plastic that the frame was wrapped in makes no sense and would never make me return to try another product. Taking photos, along with measuring and weighing the package is an outdated method that is far too much work on the customer. Will not be returning to this company.”
“Incapable de rejoindre le service à la clientèle pour un retour. J’ai envoyé 3 courriels et aucun retour du service à la clientèle. Plus jamais je vais faire affaire avec ce magasin”
Hello,
Thank you for your feedback and for bringing this to our attention.
We place a high value on providing you with a service that meets your expectations, and we sincerely apologize for the inconvenience.
A customer service representative has already contacted you to assist you with this problem. Thank you for your interest in our store, and have a pleasant day!
Regards,
Hi Sarah,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“This is the second time I’ve purchased these wall clings… this time they came without a transfer sheet, and they’re unusable. Impossible to put onto the wall straight and without tearing the decal.”
Hello Jillian,
Thank you very much for your review and for pointing out this issue to us. We attach great importance to offering you a service that is perfectly suited to your expectations, and we are sincerely sorry for this inconvenience.
A customer service representative has already reached out to help you with this issue. Thank you for your interest in our store and enjoy your evening!
Best,
Opposite Wall team
