Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all the advice and care I have had has been exemplary. The surgeon put me immediately at ease and, although nervous, i always felt in good hands. the aftercare during appointments and when i just drop in has always been attentive and i cannot recommend the team enough.”

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Posted 12 years ago

“I was extremely nervous going to get the laser treatment however always wanted to do it. I eventually went for my consultation in east kilbride and got my surgery done in silverburn. Never looked back so happy I went for it. Much better than expected and WELL worth the money. Life changing as I got this for my wedding.”

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Posted 12 years ago

“This has made a significant impact on my daily life and I am very impressed with the care and support from Optical Express during the consultation through surgery and then with the regular checkups afterwards.”

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Posted 12 years ago

“Absolutely faultless beginning to end.”

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Posted 12 years ago

“The Laser Eye Surgery with OE has done magic. I would bring anyone into OE for Lser eye surgery. My hopes shine bright. I am smoothly set.”

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Posted 12 years ago

“definately worth it...”

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Posted 12 years ago

“wish I had had this procedure done years ago while I was still working, would have made my working life much more comfortable. I was anxious about having the procedure but honestly if you are thinking about laser go ahead I was surprised at how simple and easy it turned out to be, no pain at all - go for it.”

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Posted 12 years ago

“when coming to optical express i was quite nervous about the whole percdure, the staff were very friendly, helpful and accomadating. When i came to have surgery there was an improvement quite soon after i had it done, and over the following day my vision got better an better. i am amazed at the whole precedure. i would definately recommend having lazer eye surgery it has changed my life for the better”

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Posted 12 years ago

“The people in Stirling who saw me prior to my treatment could have been more customer friendly. Dr McGraw has a very nice manner and put me at ease.”

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Posted 12 years ago

“I admit I am frightened when it comes to eyes and touching them. Since December 2011 I experienced severe headaches. I've tried everything from changing frames to wearing contacts. Nothing helped. A colleague then persuaded me to go to Optical Express. Finally I had my eyes done and I should have done it years ago. One advise, don't hesitate, go for it. It does change your life. Ben.”

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Posted 12 years ago

“seen by very efficient and proffessional pepole on all scales”

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Posted 12 years ago

“Im really pleased that I had the surgery, it's changed my life.”

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Posted 12 years ago

“Great staff, always helpful and knowledgable. Also, my mind still hasn't got used to not wearing glasses and it's hilarious when I go to push glasses up onto my nose, and then have to pretend to 'rub' my cheek instead! Can't wait to do sports again without the hassle of steaming or slipping glasses.”

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Posted 12 years ago

“I'd thought about laser surgery for a number of years, but being a bit squeamish and having a vivid imagination I put off having the surgery done. During the summer I spoke to a number of colleagues and friends who recommended it - even one very scared colleague! I took the plunge and after the first 12 hours haven't regretted it one bit. My recommendation would be to go for it!”

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Posted 12 years ago

“The procedure itself was very easy, I couldn't believe how quick it was, and the staff were extremely conforting and reassuring. When the numbing drops wore off my eyes felt very raw and uncomfortable which was to be expected, by that night they had much imporved and the next day I felt fine apart from my eyes feeling dry. I was very happy that I had the laser surgery done, I have no regrets, and the aftercare service has been very good.”

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Posted 12 years ago

“I was recommended to go for the top line proceedure and it was definitely the way to go. vision is amazing. my sight was so poor i could not identify faces from 10 feet away with contacts or glasses and my eyes were only mildly bad apparently. Recommend laser surgery to everyone. the proceedure is nothing like you watch on the videos. it is quick, painless and you have no idea what is going on because of the anithestic. amazing!”

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Posted 12 years ago

“it is loads better now after two weeks of drops i would reccomend it to anyone”

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Posted 12 years ago

“Very good so glad I had it done, just wish I done it before! It's amazing to not have to think about lenses or specs till I'm old!!!”

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Posted 12 years ago

“Having laser eye surgery has been the best thing that I have ever done! I can't begin to describe how good it is to be able to open my eyes in the morning and be able to see crystal clear! I can now go into a steam room at my local gym and be able to still see people and I can recognise people at the other end of the swimming pool! Would highly recommend to others considering laser eye surgery!”

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Posted 12 years ago

“From entering a consultation to aftercare, the staff were friendly”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews