Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish my experience has been for want of a better word, very comfortable. I have been made to feel totally at ease, and the procedure itself i can only describe as quite remarkable!”

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Posted 12 years ago

“It is truly liberating not having to wear either distance or reading glasses any more. People say it makes me look much younger, which really makes me feel good about myself. many thanks.”

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Posted 12 years ago

“Its really amazing to have this surgery. It made my life better n i feel so cinfident. I will suggest my frds abt this very happily.The staff here r really warm welcomiing n frendly,Thank you so much.”

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Posted 12 years ago

“very quick very easy and painless couldnt believe how easy and painless it all was im well pleased with my new eyes.”

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Posted 12 years ago

“fantastic”

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Posted 12 years ago

“I was excited about getting my eyes lasered and when i came in for my appointment they were all very nice and the surgeon made me feel at ease and was very friendly. after my surgery i was a bit scared of what to expect as my eyes were very wattery and i couldnt open them at first but the after care man came in to explain my drops and was really helpfull in helping me to not worry and made sure i got home safe in a cab as i was worried. all my after appointments have been good and am so pleased with the result, i would reccomend it to everyone! thank you.”

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Posted 12 years ago

“Like all surgery i was a bit unsure at the start but after having my consultation and then the surgery i havent looked back. Everyone was helpful, friendly and kept me at ease especially threw the surgery itself.”

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Posted 12 years ago

“excellent service and fully explained at all times. since having iy done i have played golf and tennis, been to the theatre, watched tv and driven my car without the need for glasses. if you are thinking of having it done i would thoroughly recommend optical express”

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Posted 12 years ago

“best thing ive ever had done, wished i had have had it done years ago, very pleased with results, staff and service have been excellent.”

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Posted 12 years ago

“Best money I have ever spent.”

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Posted 12 years ago

“i was very frightened and had thought about laser eye surgery for over 2 years before managing to book myself in for the surgery. The staff put me at ease and made the experience less frightening. I would recommend opticial express and have done to my friends”

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Posted 12 years ago

“If you are considering laser eye surgery - go for it! I was concerned before hand about whether it would hurt and the risk because after all it's my eyesight I was 'gambling' with. I've had the surgery and I can honestly say it doesn't hurt. It took about 7 or 8 mins for both eyes. The procedure is very easy, painfree and basically a doddle! I was allowed to go home very quickly afterwards and rested my eyes. It was very easy and if I knew how easy, I would have done it much sooner!!!”

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Posted 12 years ago

“Extremely satisfied with the whole experience I now have 20/20 vision and was treated very professionally, not much discomfort after the surgery but this was explained”

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Posted 12 years ago

“excellent service all round.Your staff are a credit to your company”

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Posted 12 years ago

“I have been extreamly satisfied with my laser treatment, from the level of service to the treatment itself. However, due dryness in my eyes, I have not experienced the full benefits yet, but hopefully things will get better with time.”

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Posted 12 years ago

“i am extremely satiffied with this surgery but this surgery was rely costly if its bit cheep more pepole can do.but overall its rely good and help for me thanks alot for all team membors”

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Posted 12 years ago

“I am very pleased with the experience. I can see much more clearly than I had ever expected. I would definately recommend Optical Express. The optician was friendly, made me feel at ease and answered all my questions.”

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Posted 12 years ago

“I put off laser surgery 3 years ago, I wish I had done it then. What a difference it has made to my life, everything is so much easier now that I do not have to rely on my glasses or contact lenses. Altough the procedure is sore for almost one day after the benifits are well worth it.”

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Posted 12 years ago

“The outcome of laser eye surgery is beyond expectation. My quality of sight and life has improved dramatically. The staff were constantly informative and reassuring throughout the very smooth process. A very worthwhile procedure.”

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Posted 12 years ago

“After wearing glasses or contact lenses for more than 40 years it is brilliant to be able to wake up in the morning and be able to see! I can't believe it's taken me this long to get round to laser surgery, and because I had monovision I don't need glasses for reading either yet.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews