Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wonderful thing to wake up in the morning, every morning, and to have perfect vision with no faffing with contact lenses or worrying where I have put my glasses! No longer do I have the dry itchy eyes of someone who has worn contact lenses for too many long hours at a computer. It is FREEDOM and INDEPENDENCE and I love it. Thank you Optical Express.”

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Posted 12 years ago

“Wow. What a difference Lasik makes! From -8.5 in both eyes to better than 20/20 vision. You cannot put a price on that. Just simply lifechanging and I cannot do anything but recommend this procedure and Optical Express to friends. The staff pre and post surgery have been nothing but professional and excellent in their knowledge and care. Thank you optical express!”

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Posted 12 years ago

“So pleased with the results Couldnt recommend it highly enough”

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Posted 12 years ago

“I was treated by everyone extremelly well and I am more then pleased with the results”

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Posted 12 years ago

“Before having surgery I was unable to see without contact lenses which were uncomfortable to wear. Now I can see in HD!!! i have perfect vision and would do it all over again and reccomend it to anybody.”

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Posted 12 years ago

“The freedom gained from having to wear glasses and contact lenses for sport is superb, I am so glad I decided to have the operation.”

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Posted 12 years ago

“Would recommend Laser Eye Surgery to anyone. The procedure last less than a minute and whilst its not the most enjoyable experience, it doesn't hurt, it isn't uncomfortable, therefore for all that minutes work of strangness it is totally worth it.”

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Posted 12 years ago

“Laser eye surgery was something I had thought of at various times over last 10 years or so. A colleague had it done last year and I decided that this would be the year for me. Just wish I'd had it done sooner, can't believe how good my distance vision is now. It is going to make such a difference, no more fiddling with lenses and especially good on holiday for swimming etc. The whole experience was very good, staff very friendly and helpful and the procedure was nothing like I had expected. It was "weird" - like watching a surreal film, but couldn't feel a thing. Some discomfort and "grittiness" that night, just went to bed with my goggles on and slept, but wow, the difference the next morning!! Amazing. When attending for post op appointment, I could read lines on posters in the waiting room that my husband had difficulty with! (Have had to buy some weak reading glasses for some close work, but was to be expected due to my age, at least I can increase the point size on my Kindle for reading......) Thanks Optical Express!”

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Posted 12 years ago

“After the vision settled down in the first few days I could feel a great improvement - my vision was better than ever and the discomfort went away within a few days. I would tell anyone who has the surgery not to worry as within a few days they will be extremely happy that they went ahead with the surgery. It makes a vast improvement to your quality of life. :)”

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Posted 12 years ago

“Should have done it years ago, great not having to clean rain off glasses.”

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Posted 12 years ago

“The whole procedure, from my first consultation, through to the surgery and then the after care I've received, has been brilliant. The customer service I've recived has been consistently great and I've been really impressed with everything. I've recommended it to everybody I know who wears glasses and my sister and a friend have now gone ahead with surgery as a direct result of my recommendation.”

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Posted 12 years ago

“My vision is fantastic and the liberation of not having to wear glasses in the rain is great. Being able to do sports but see clearly was the main aim of having the surgery and the relative ease of recovery made this procedure totally worthwhile”

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Posted 12 years ago

“3 Months after my surgery and My eyes are still fantastic and still receiving fantastic aftercare. Thank you optical Express!”

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Posted 12 years ago

“Everything seems so much brighter and i feel much more confident.Very happy.”

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Posted 12 years ago

“I have been very pleased with the results from my laser eye surgery. I was very satisfied with the care and help I recieved from all of the staff. I am so pleased I was able to have laser eye surgery, it has changed my life for the better.”

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Posted 12 years ago

“Everyone was friendly and put you at ease every step of the way, everything was explained throughtout, extremely satisfied and would recommend Optical express to anyone.”

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Posted 12 years ago

“It is great to be able to do things and not worry about my glasses falling off or that i need to get my contacts out befor my eyes get dry. My daughter no longer can break my glasses. Very satisfied with the outcome.”

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Posted 12 years ago

“fantastic and would highly recommend to anybody. Alot better vision than what i was hoping for.”

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Posted 12 years ago

“From start to finish i cannot fault the treatment that I have received. I cannot remember having better than 20/20 vision and it really is amazing that i can now read small print at a distance. A really big thank you for everyone. My only regret is that i did not have the treatment done years ago.”