Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole procedure was comfortable and quick and staff were very friendly. I am now able to see better than i did with glasses of contact lenses.It's amazing! I would definitely recommend this treatment to anyone.”

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Posted 12 years ago

“easy process with excellent results”

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Posted 12 years ago

“I have had poor eyesight for many years. I had laser eye surgery 18 months ago and have just had an enhancement. Very satisfied with the experience start to finish”

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Posted 12 years ago

“I found that my worsening eyesight was affecting my mood, lifestyle and confidence. I hated wearing glasses and found not being able to see properly frustrating. Since surgery - although the improvement has been slower than anticipated - my life has returned to be much fuller and I am tons happier.”

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Posted 12 years ago

“I am so happy with my vision. It feels great to wake up and do everything without glasses or contact lenses. This has been life changing and I would definitely recommend to friends and family. Very satisfied with the results.”

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Posted 12 years ago

“daunting surgery but easy pain free and worth every penny”

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Posted 12 years ago

“much easier than i thought it would be. they were very reassuring and set my mind at ease. The discomfort was far less than expected. definately the best thing i have spent my money on and would thoroughly recomend to anyone.”

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Posted 12 years ago

“The consultation had been very good, everything had been explained in detail, day of the surgery was very long but it was all worth it, staff was very friendly and supportive, both the Optometrists were very in answering questions and carefully listening to what i had to say and honestly have been very satisfied with their answers and support.”

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Posted 12 years ago

“it is amazing what they can do now with your eyes, the operation was pain free and its nice to have the choice not to wear glasses any more ,just waiting to drive at night now !”

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Posted 12 years ago

“I was worried to begin but was reassured by the staff and surgeon on the day of the surgery. I was explained and advised correctly as to what precautions were to be taken beforehand of the surgery. During the surgery I was comforted and given reassurance everything would be fine and not take long. I am really happy everything worked out and would definately recommend this treatment to all friends and family. Thank you.”

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Posted 12 years ago

“was not expecting the result i have. this make my life much better and alot easier to do every day task. sports, work and every day life has been improved. i have no regrets!”

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Posted 12 years ago

“Been adviced for dry eyes, so will try those things to see if it helps.”

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Posted 12 years ago

“I am just glad to get rid of my reading glasses. The service I received was second to none. Thank you.”

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Posted 12 years ago

“Every aspect of my laser eye treatment was extremely professional and enjoyable. Everything was explained to me fully before, during and after the op. I had no worries during any part of the procedure. I would highly recommend this to my friends and family.”

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Posted 12 years ago

“Really friendly and professional team. I am so happy with everything.”

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Posted 12 years ago

“Amazing I can see without contant lenses and glasses.”

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Posted 12 years ago

“It's hard to believe that a 10 minute procedure has change my whole life by removing my dependence on glasses and contact lenses. Now when I'm driving and the sun comes out I can slip on my sunglasses straight away without swapping over glasses for prescription sunglasses. Such a small thing, but hugely significant to me.”

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Posted 12 years ago

“The staff were all very helpful with answering any and all questions regarding both the surgery and the finacing. The surgery team were also extremely helpful and re-assuring. As everyone else says, I do wish I had done it sooner, as it really is a life changing experience. No more lost glasses, or getting steamed up when going inside in the colder weather. Likely the best money I have ever spent so far.”

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Posted 12 years ago

“It's worth doing if you have bad eyesight. All the staff were very friendly and helpful. Overall very happy with my experience.”

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Posted 12 years ago

“efficient speedy and proffesional”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews