Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great x 50 !”

Helpful Report

Posted 12 years ago

“very good lovely people answer all my questions always on time not waiting even if i late”

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Posted 12 years ago

“excellent care and attention”

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Posted 12 years ago

“I could not see anything in the distance before I had the surgery; I decided to have it after my appointment and within 2 weeks, I had the suregery and was recovering well within hours. By coming to the follow up appointments with the great staff and by keeping to the eye drops and emdication provided, I have been lucky to have very little problems with my new eyes (although looking at lights did cause difficulty due to glare) but even so it was well worth doing and I can now throw the glasses away and not have to worry!”

Helpful Report

Posted 12 years ago

“After concern and nervousness about having the procedure and then making the decision to go ahead I am extremely pleased with the outcome. The results have already had a positive impact on my life in terms of improved eyesight and the convenience of not having to wear glasses for all close-up work and other activities. Optical Express have been highly professional from the outset and I have felt in safe hands.”

Helpful Report

Posted 12 years ago

“I went on the 22nd of March for the first eye, everyone was so kind. I went to Bridewater hospital Manchester, I could not believe how little time it took about 20mins, then I was brought a nice cup of tea. Went home to rest, came back the next Fri to get second eye done, had op at 8.45 and came back on the train at 1pm, back in my house in Leic's just after 2pm. I am now a month down the road and I can't tell you what a difference it has made, I don't have to shout to my friend now what colour is the soap and what colour is the hair shampoo when we go to the healthclub.I am so happy with the results, everyday is a joy. To see the more clearly. Kathryn Herbert”

Helpful Report

Posted 12 years ago

“Overall the experience has been extremely positive. I was recommmended to Optical Express, and am very satisfied. The consultation, surgery and after care has all been excellent and every question or query I have had has been answered quickly and accurately.”

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Posted 12 years ago

“i was very worried about the whole procedure , but the staff in Newcastle and Edinburgh were very nice and supportive and after the first eye was done felt really relaxed and had no worries going back for second eye.Overall a life changing procedure .”

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Posted 12 years ago

“It was a quick experience from start to finish and i would recommend it to anyone.”

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Posted 12 years ago

“I have loved having my laser eye surgery, best choice I have made in my life so far. Would recommend it to anyone who is contemplating getting it done. My eyes were stinging and uncomfortable following surgery but by the next day all discomfort had disappeared and my vision was fantastic within the first week.”

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Posted 12 years ago

“didn't expect my vision to be so good after the surgery. Now i can enjoy my life without the discomfort of wearing glasses or contact lenses. Thanks to Optical Express for changing my life!!!”

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Posted 12 years ago

“From my first appointment to today’s appointment I have been very happy with the way I have been dealt with, all the staff I have seen have been very friendly and helpful nothing has been too much trouble, would not hesitate in recommending to relatives and friends, overall excellent experience”

Helpful Report

Posted 12 years ago

“been thinking about this for many years and was very reassured by the lovely staff from the consultation all the way through and beyond surgery!would recommend to anyone thinking of having it,to go for it!”

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Posted 12 years ago

“Was very nervous about having the treatment done, but need not have worred as I was very well looked after, after care good, and the result has been very satisfactory”

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Posted 12 years ago

“al i can say is just brill i wish i done years ago”

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Posted 12 years ago

“I was very nervous about getting my eyes lasered but the staff here were very kind and supportive, and now I cant help but feel delighted about the impact that the surgery has had on my life. Thank you to everyone involved.”

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Posted 12 years ago

“Words that come to mind efficient professional and very well organised - very pleasant staff at Westfield and Harley St - I would highly recommend Optical Express to anyone considering RLE surgery - No pain at all - looks gruesome on You tube but it really is a quick ten minute op and you feel nothing - just a bright light shining with shadows - I was told to leave my patch on till morning but I peaked in the evening of the day of surgery and I could see - amazing !!!”

Helpful Report

Posted 12 years ago

“After surgery my vision in my opinion got back to 20/20 within a couple of weeks, and has since got better and better in regards to dryness and irritation, I'm very happy with the results”

Helpful Report

Posted 12 years ago

“From the moment I decided to choose Optical Express for my laser eye surgery, I have received the very best treatment and care. All questions I had were answered satisfactorily and any worries I had were soon gone. On the treatment day everything went well and the care I received was great. On each of my after care appointments the care and information again has been great. I would definitely recommend Optical Express to my friends and family x”

Helpful Report

Posted 12 years ago

“Everybody that I have met within Optical Express have been very pleasant and polite. The servce I received has been excellent. The results of my surgery have been excellent, many thanks.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews