Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely brilliant.will recommend optical express to all my friends and family who have got glasses.thany you very much.”

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Posted 12 years ago

“Very happy with the whole procedure and progress has been made, very effective results which have affected my way of life. Life changer. Also makes realise how much i couldnt see before.”

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Posted 12 years ago

“Overall, with all my doubts and fears the actual process is so insignificant to the results that there is no real comparision. The discomfort during surgery and afterwards is worth it if it was twice as much, its one of the best decisions i have ever made! The staff are very friendly and organised and my only slight complaint is that its very difficult to book a check up at a local branch for people who live outside of london.”

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Posted 12 years ago

“I would recommend highly optical express and having laser eye surgery. The feeling to be able to drive and perform activities without glasses and contact lenses is unbelievable! I have been wearing glasses since I was 14 years old and I now wish i had the surgery some years ago! Soooooo recommend it! Thankyou so much! SOOOOOO RECOMMEND IT! THANKYOU SO MUCH!”

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Posted 12 years ago

“I had RLE on both eyes in the past week. Apart from a completely painfree and thoroughly professional treatment, I have been astonished at the instant improvement to my vision. Within 24 hours my sight was almost as good as with my specs and after the second eye was done a week later, my vision both near and far is measurably better than with my varifocal specs. Colours seem sharper and I have no difficulty in changing from distant to near focus. I am now seeing a distinct improvement and clarity as each day goes by. I was particularly impressed with the entire process by all the staff at Bristol. From front desk to surgery, their caring attention and professional approach was just outstanding. I was never left waiting and they were all extremely well briefed and knew exactly who I was and what treatment I was expecting. The procedure was explained to me on several occasions and at no time was I ever pressurised or cajoled into 'signing up' for the operation. Indeed the option to opt out at any stage was frequently emphasised. The surgeon Mr Alex George and his theatre team were particularly attentive both before and after the procedure. I felt entirely comfortable and confident throughout. What a brilliant team! Several of my friends are equally impressed by the immediate change to my vision and I have already referred several for an initial consultation. It is no understatement that this treatment is a serious 'life-changer'. Fantastic!”

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Posted 12 years ago

“simple painless operation back to leading a normal life”

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Posted 12 years ago

“The experience i had with Optical Express was excellent, all staff were very helpful and knowledgable about the procedure. I would recommend the procedure and Optical Express merry hill to anyone who is considering treatment.”

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Posted 12 years ago

“Having Worn Glasses for the last 27 years and been hampered by the restrictions wearing glasses has had on my life, all I can say is I truly have beeen blown away by how much of an Improvement I have experienced in my life since having LASIK eye surgery. The standard of service from Optical Express has been second to none - and all through my journey from initial consultation to the surgery and the follow-up care I have been thoroughly impressed, kept fully informed and able to voice any concerns that I may have had (I had none!). Many Thanks to all concerned who helped me through this journey, a special mention must go to Danielle at the Liverpool One store who demonstrates just how much of a professional she is as her customer dedication was second-to-none. If you want to do it, give it a go as you won't be disappointed. Cheers Everyone, Darren.x”

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Posted 12 years ago

“Am delighted with results, better than expected and so glad i had it done, no pain or discomfort after surgery”

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Posted 12 years ago

“Great experience and a fantastic outcome. Didn't expect the results to be this good but life is so much better and easier without needing glasses or contact lenses.”

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Posted 12 years ago

“Apart from some clerical issues right at the beginning, my experience has been top notch”

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Posted 12 years ago

“The operation itself was over very quickly, despite slight discomfort there was no pain involved with the procedure and the results were immediate. Next day I was able to see things I hadnt been able to focus on in years. Excellent results”

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Posted 12 years ago

“it was really good, everyone treats you really nicely and made me feel comfortable. was well worth doing.”

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Posted 12 years ago

“The surgery itself was very daunting, although explained before hand, it was still a nervous experience. The sensation during the operation is unusual and hard to explain. However, the results of my surgery are unbelievable and life changing. The help and support i've received from all staff at the Livingston store has been amazing and have even made the time for unexpected appointments, to which i have been seen on the same day. Would recommend this surgery to anyone considering it.”

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Posted 12 years ago

“Overall good experience. However, before surgery, no-one warned me about the discomfort in the hours following surgery in my initial consultation. It wouldn't have put if off if they had forwarned me. Other than that, it was perfect.”

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Posted 12 years ago

“Optical Express have been icredibly helpful and reliable throughout the process. I have to travel a lot due to my work and the location of my appointments was very flexible. All the staff have been friendly and professional. My surgeon was very reassuring and made me feel confident about the surgery. As soon as I sat up from the surgery I could tell that my vision had improved significantly! I have already been recommending laser eye surgery through Optical Express to my friends and family.”

Helpful Report

Posted 12 years ago

“Before the surgery my eyes were really bad, i couldn't see anything without my glasses. I work outdoors most of my working day and when it rained it was a job to keep my glassses dry. Having the surgery has given me freedom and a new lease of life. I would recommend it to anyone.”

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Posted 12 years ago

“I had a consultation in milton keynes, lasted around 2 hours, then 3 weeks later had surgery, slightly uncomfortable for a day then some bruising for a couple of weeks, but otherwise no problems, good service.”

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Posted 12 years ago

“felt nervous before surgery, all the staff i met were really frienldy and made me feel at ease. They have explained everything i need to know thouroughly and answered any questions i have had. thank you”

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Posted 12 years ago

“excellent. will refer friends. very painful for a few hours after surgery but since then no problems.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews