Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The surgery wasn't nice but was painless and over very quickly. Very glad i had it done, as its such a nice feeling not relying on glasses.”

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Posted 12 years ago

“Very happy with all aspects of care and surgery. Thank you.”

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Posted 12 years ago

“This is quite a traumatic and apprehesive proceedure for the patient. I have found Optical Express to be sympathetic, caring, informed and efficient at all stages of the treatment. At no time have I had any doubts as to the benefits I could experience. The reality exceeds those expectations, a truly life changing beneficial proceedure. I would readily recommend this surgery to anyone.”

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Posted 12 years ago

“Operation quick and painfree, afterwards (understandbly) eyes were very sore. Took it easy on day of operation and paracetomol eased the pain. So nice to be able to cycle without glasses and go for a run without having to put in contact lenses prior. Also my glasses were thick and ugly and have more confidence in the way I look, happier in myself.”

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Posted 12 years ago

“Surgery is uncomfortable but not painful, and only lasts for a short time. My vision is amazing so the end result is definitely worth it.”

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Posted 12 years ago

“I am very pleased with the results and do not need to wear my glasses at all now.”

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Posted 12 years ago

“I cannot believe that it was so quick and painless. I walked in to the clinic at 1055 and having had the pre-tests, went straight in to the surgery room. In less than 10 minutes the surgery was complete. There was no pain just some slight discomfort and I walked out of the clinic at 1155. I spent the rest of the day in bed with my eyes closed as per the instructions from the clinic and when I went back the following day I had 20/20 vision in both eyes. The staff were very professional and the aftercare has been superb. I would recommend this to anyone thinking of having laser eye surgery.”

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Posted 12 years ago

“makes my everyday eyesight much easier to handle, no contact lenses to contend with. No tired eyes when contact kenses begin to dry up, perfect distance vision.”

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Posted 12 years ago

“would recomend it to everyone”

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Posted 12 years ago

“Initially I was very apprehensive about having the surgery carried out, but it was very straight forward and a lot less intrusive than I expected.”

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Posted 12 years ago

“When having the surgery the staff were very pleasant and calming. Made me feel at ease throughout as they spoke me through each part of the procedure. I was surprised at how quickly the procedure took. After care has been fantastic and I am now enjoying a better life by having my eyes done. Would recommend to anyone.”

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Posted 12 years ago

“I had RLE surgery late March / early April, it was totally painless and amazingly quick. All the staff at Westfield were friendly and professional and put me completely at my ease. Having been very short sighted - I'd worn glasses / contacts since I was 5 - I'm still getting used to being able to see when I open my eyes first thing in the morning or get up in the night to go to the loo.”

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Posted 12 years ago

“I am happy with the results following surgery. My vision is better than expected with little/no discomfort. Would recommend to all.”

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Posted 12 years ago

“the procedure has improved my quality of life. being keen on bird watching and driving it has made my life much more enjoyable. there is a saying that "some people know the cost of everthing and the value of nothing". this have proved to me that i now know "the true value of good sight". I would definitely recomend the procedure to anyone i know and indeed have already done so to several people. The procedure was painless and the after care excellent. Money truly well spent.”

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Posted 12 years ago

“had wonderful and helpful consultation, which put my nerves at rest and then had a fantastic surgon who was very comforting and put all the rest of my worries at rest. now have excellent vision”

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Posted 12 years ago

“Right from agreeing the finance package through to experiencing surgery and aftercare the whole experience has been designed to make it an easy and straightforward experience. I was nervous initially about doing anything with my body and this took the anxiety away. All staff were vrey helpful and explained the processes in detail. The surgeon made me feel very at ease and was extremely accurate in the after response. (I was told to go out to eat around 4 hous after the surgery and my eyes stopped running directly before that!) The fact that I was able to get back to work the next day was very good and also to experience an immediate improvement in sight the next day was amazing!”

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Posted 12 years ago

“Relaxed, easy, no stress. Each step was explained completely. Any questions i had were answer fully. I would definitely recommend someone else for corrective surgery.”

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Posted 12 years ago

“Had the start of cataracts so driving at night was really difficult. Was also wearing 2 or 3 different kinds of specs for reading, distance, tv, computer etc, although I did have varifocals for general use. The best thing about the operation is the fact I no longer need glasses - and can now see to apply my make up!.. Everything is much sharper and more colourful”

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Posted 12 years ago

“From start to finish everyone at vision express have been professional and helpful. Explaining each step, what to expect and I felt like they experienced and shared in my happiness at he results”

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Posted 12 years ago

“Laser eye surgery I would recommend to family and friends. It has given me freedom from contact lenses and glasses for long distance. I still have to wear reading glasses but that it down to my age.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews