Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very positive- a little frightening to have eye surgery- but the best decision i have ever made- i have worn glasses for 50 yeras- now the world is clearer, brighter and more colourful- i wish i had done this years ago- thank you optical express”

Helpful Report

Posted 12 years ago

“It is good not to wear contact lenses or worry about doing sports with your glasses or contacts. My eyes were nipping”

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Posted 12 years ago

“I`m really proud to had eyes surgery, it`s a quick operation and it change my life, perfect vision at the moment.”

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Posted 12 years ago

“From the first time I walked into the clinic I was treated very courteously and promptly. Nothing was ever too much trouble and all of my questions were answered fully and clearly. I would happily recommend Optical Express to any of my friends or family.”

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Posted 12 years ago

“I was a bit apprehensive beforehand but following surgery I am delighted with the results and recovery. The staff have been surperb.”

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Posted 12 years ago

“I am very happy with the result and care I receved”

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Posted 12 years ago

“I initially visited for laser treatment consultation which proved to not be the solution for me. I am eternally grateful to the optician I saw who was open and honest with me in what I would be suitable for. I subsequently plucked up the courage to go for a further consultation at the Bridgewater Hospital and again was encouraged by the optician I saw. I had my treatment in March, first one eye and then a week later the second eye and so far everything is just brilliant. No more glasses, no more contact lenses. My treatment throughout by all the staff involved from sales/admin all the way through to the medical staff has been excellent. I have seem the same optician again at Sheffield for my follow ups and have very happy with the service received. I would not hesitate to recommend this procedure.”

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Posted 12 years ago

“Every one here st the clinic has been great and helped me very much.”

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Posted 12 years ago

“i was always didnt like glasses i went to my native country to get laser treatment i cudnt get it done bcoz i had allergey but that was lucky its made me to come to u guys i feel honoured here i received great care before and after i m enjoying life without glasses thanks to optical express”

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Posted 12 years ago

“I thought surgery will be more complicated and painfull than really was. It is painless and I am verry satisfied with results. Vision is much better than expected. I will recomend Optical Express to my friend.”

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Posted 12 years ago

“absolutely perfect im really happy with the whole experience from start to finish”

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Posted 12 years ago

“Should of had it done years ago”

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Posted 12 years ago

“Great care and attention at all times”

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Posted 12 years ago

“would recommend, life changing”

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Posted 12 years ago

“satisfactory”

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Posted 12 years ago

“the whole experience has been worthwhile doing. i have had a lot less discomford that anticipated. The next day my vision was perfect and was able to drive!!”

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Posted 12 years ago

“like to thank everybody at optical express best decision i have ever made ;;;excellent service and care after surgery”

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Posted 12 years ago

“Have been thinking about laser eye surgery for the past few years. A friend had it done at Optical Express and said how amazing it was to not have to wear glasses anymore. Finally I decided to have the consultation to see if I could have it done. Now I am glasses and contact lens free and so happy I decided to have the treatment”

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Posted 12 years ago

“words can not say,..plus I am dyislexic like to say Thank you im very happy.”

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Posted 12 years ago

“good experience very pleased with my sight now, and less painful than i expected, it has made a big difference to my life. all the staff were very helpful and looked after me very well.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews