Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am 33 years of age and considered laser surgery for the last 10 years. I wished I had done the surgery sooner however at least now the technology has improved. My expectations before the surgery was that I would have 20/20 vision or better. Unfortunately one eye has not reached that whilst the other has come out better than 20/20. The result is that yes I can see well without glasses however the imbalance is causing some uncomfortable symptoms and side effects such as migraines, nausea and the feeling of being tired. However I am looking forward to hopefully correcting this within the next few months and eventually gaining great vision in both eyes.”

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Posted 12 years ago

“Was recomended by friends who had had this done. Could not fault either your staff for their attention or the finished result, very impressed that something so simple could be so effective. Many thanks.”

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Posted 12 years ago

“I was very satisfied with the procedure. Even though I felt very uncomfortable within some hours after the surgery, the effects dissapeared soon after that. The only thing I was not warned about was the possible blood shots on the eye balls that I had for about a week after the surgery.”

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Posted 12 years ago

“overall it was a good experience, staff were very hekpful and i was seeing clearly within 2 weeks without an discomfort what so ever. would recommend it to anybody”

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Posted 12 years ago

“Everything was very easy - procedure was quick - not painful. The discomfort nearly gone after a short sleep when I went home from clinic. Happy with aftercare appointments - eyes nearly perfect now and have been given drops for any residiual dryness.”

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Posted 12 years ago

“efficient and professional”

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Posted 12 years ago

“My first eye was done on time and very quick i arrived at 10:00 am and was leaving to go home by 12:00, howerver, my second eye i was really delayed. I sat around in the cold waiting area without any explaination. I arrived at 10:00 but did not leave until 3:00. This was the only dissapointment I had. My eye sight is now really good, once my night vision of lights improve my sight will be fantastic”

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Posted 12 years ago

“As I have had very bad eyesight and have worn glasses for some 60 years since having the surgery and no longer have to wear glasses i am happy to say that I am very pleased with the excellent service I have received from optical express”

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Posted 12 years ago

“Very satisfied and to be honest 50-150 words would not be enough. I was very frightened by the all procedure but aftermath it was a pleasure to have been treated by you.”

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Posted 12 years ago

“I am delighted with the results, before the glasses really hurt my head behind my ears now I feel free, can see brilliant without the need for the glasses very happy thank you all so much”

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Posted 12 years ago

“On the day of the surgery I had a long delay before my treatment which was very un-nerving but since then everything has been extremely efficient.”

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Posted 12 years ago

“Laser surgery will definitely improve your life style. Waking up in the moring and seeing clrearly is a amazing feeling.”

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Posted 12 years ago

“everyone was very helpful and easily approcable.They have answered all my questions in a kind and friendly mannor. When i came in for an appointment with no notice i was seen within 20 minutes. Very impressed with everything”

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Posted 12 years ago

“Was a quick procedure and noticed results after a nap, been getting better ever since.”

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Posted 12 years ago

“store staff first class customer service”

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Posted 12 years ago

“Extremely satisfied with the results. Never thought it would be as good as it is. Definitely thankful that I did it.”

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Posted 12 years ago

“Since having my surgery my eyes have improved incredibly, i would recommend vision correction surgery to anyone”

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Posted 12 years ago

“I had my eye laser surgey at Optical Express Merry Hill Centre and I am happy with the procedure and the support care given after. I was given prompt attention and I was served by the OE staff upon arrival at the branch. The optometrist is very helpful in reassuring me of the post procedure side effects of eye dryness and gave me adequate support.”

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Posted 12 years ago

“All the staff from the receptionist through to the surgeon were first class. All appeared to relish their roles and this created an atmosphere of total duty to care. I have never experienced such attention to organization and professionalism.”

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Posted 12 years ago

“Kant was right in this sense: the external world is shaped by categories of the mind, and the human abiltiy is made possible through the eyes which transmit the experience of objects into the brain. Since the surgery, colours have become richer and deeper, and the absence of that daily ritual requiring either contact implantation or glasses cleaning is a time of the past! Current technology is remarkable. Your vision is in safe hands with Optical Express. Many thanks!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews