Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For many years I was stuck with wearing glasses that would get dirty/lost/broken/steam up when wet/stolen by wild animals. This really irritated me and I would get very frustrated at my glasses and their inability to work made with my hectic lifestyle even worse. However, in December 2012 I had a relvelation and had the quick procedure that has now changed my life. There is not a suitable adjective to describe how happy I am with my vision. My life is transformed as I can see everything and I no longer get stressed with glasses/contact lenses. The staff and the care they've provided over the past month has been brilliant. I now have better than 20:20 vision and can see the world in all its majesty.”

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Posted 12 years ago

“a very satisfied customer 100%”

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Posted 12 years ago

“at the start i had quite an issue with my vision, as my long distance vision was very bad - gradually though it has got better and better, and i am seeing improvements daily.”

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Posted 12 years ago

“Unexpected pain overnight but almost full vision by the next morning. I would definitely reccommend it to friends and family!”

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Posted 12 years ago

“Thank you everyone at optical express for you help and encouragement.”

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Posted 12 years ago

“I am delighted with the results of the surgery and it has surpassed all my expectations. My quality of life has improved as I no longer have the hassle of contact lenses and do not experience the dryness that I did whilst wearing contacts. Contact lenses were extremely restrictive due to the short length of time I was able to wear these and laser surgery has resolved this for me. I wish I had gone ahead with the surgery years ago.”

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Posted 12 years ago

“I have found my close vision to be perfect since my surgery, and my distance vision is still going through a settling period of which I am getting use to. i am not experiencing any discomfort and am happy with the outcome so far.”

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Posted 12 years ago

“great experience and I will reccomend your services”

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Posted 12 years ago

“Very friendly staff and very informative from start to end. Aftercare is excellent. My vision is much better then expected and my recovery was only a couple of days.Very happy that I had the surgery. My vision is better then 20/20. I realy can recomend it to everyone. Thanks to everyone who was involved at Optical Express”

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Posted 12 years ago

“This treatment has made my life so much more conveniant and a lot less hassle. I would recommend this treatment and optical express to anyone. Staff instore have been excellent in every way.”

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Posted 12 years ago

“Relatively painless surgical procedure followed by only a few days of discomfort (Lasek). The benefits certainly outweigh any initial discomfort. I am so glad that I chose to have corrective surgery.”

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Posted 12 years ago

“My overall experience was of excellence throughout the whole process. I was made to feel at ease at all times by each and every member of staff who I had contact with. I was not really anxious at any time as I whad total confidence in the surgeon and all the other staff.”

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Posted 12 years ago

“From my initial consultation to being discharged, I have always been given the best care, and all of my questions have been answered well and clearly.”

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Posted 12 years ago

“although theres a slight discomfort after surgery for the first 4 hours I have to say it's worth it since I have the freedom of my sight; no longer buying contacts or solution and I dont have to worry about eye infections I've picked up whilst wearing my lenses. Every member of staff involved have been friendly and helpful and even the finance deal I got has been perfect and is affordable.”

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Posted 12 years ago

“I foud the whole experience with my comfort zone and with excellent suport”

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Posted 12 years ago

“Everything straight forward, no pain from surgery, eyesight fantastic, No problems, will recommend to friends, family and anyone else”

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Posted 12 years ago

“Pretty much as i expected it would be - very professional and efficient process from start to finish.”

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Posted 12 years ago

“the surgery was uncomfortable,and my eyes were watering like anything that night. but in the morning i could see fine so i would well recommend it to anyone.”

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Posted 12 years ago

“have alot of difficulty with glasses now its brill not having to struggle with my bend glassess”

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Posted 12 years ago

“Surgery has been beyond my expectations in every way. The whole experience has been entirely positive and everyone concerened with the treatment and care has displayed exemplary attention to detail.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews