Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pleased i made the decision to ha ve the surgery would recommend to anyone thinking about laser treatment and overall care was first class happy bunny”

Helpful Report

Posted 11 years ago

“It has transformed my life as I could no longer wear contacts due to severe dry eyes. The surgery was really smooth and I was always put at my ease. The after care has been excellent too and overall I would say very good value for money.”

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Posted 11 years ago

“the operation was quick and pain free, but had horrendous pain after an hour of the operation which lasted about six hours, a few days of discomfort and saw the tv clearly the next day,”

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Posted 11 years ago

“very very pleased and happy with the whole experience!”

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Posted 11 years ago

“The staff and surgeont are very qualified and knows what they are doing. The result is amazing and worth it paid money. I can see everything without glasses and that improved my life a lot.”

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Posted 11 years ago

“i have no complaints or reservations and would recommend”

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Posted 11 years ago

“Very happy with my eye surgery. Makes life much easier and would highly recommend it”

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Posted 11 years ago

“Delighted!”

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Posted 11 years ago

“The improvement in my vision has been fantastic. Provedure was quick and every appointment I have had has been handled quickly. I have never had to wait past my appointment time. All the staff are friendly and helpful. The improved eyesight now makes it easier for me to do active sports without the worry of losing a contact lense. Travelling has now become easier also with no worry about taking glasses and contact lenses with me.”

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Posted 11 years ago

“I'm very pleased with my laser eye surgery. I can see now perfect. Very happy cos I did it”

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Posted 11 years ago

“phone calls to bluewater store very trying, no one answers . Other than that a great sevice and wonderful result. Have already referred several friends.”

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Posted 11 years ago

“Gave me new lease of life”

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Posted 11 years ago

“It was totally professional exeprience from day one.. the staff are excellant and i would do it all over again in a flash.”

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Posted 11 years ago

“on first arriving i was a little worried if it would really work or if it did work how good it really would be, after speaking to a member of staff all was explained in great detail which made me feel alot more comfortable in myself about having it done, the actual surgery was rather uncomfortable but i think that was due to a stranger playing with my eyeball :) after the surgery it was a little sore but every day after that life just gets better and better”

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Posted 11 years ago

“very satisfied with treatment and aftercare, staff are very polite and helpful.”

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Posted 11 years ago

“Little worried and nervous the day of the surgery. Good to be free from glasses and contact lenses at last. Life changing”

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Posted 11 years ago

“Fanstastic to wake up in the morning and be able to see clearly. Makes long haul travel (mainly with work) much easier without lenses, solutions, glasses etc.”

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Posted 11 years ago

“no problems at all very helpful”

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Posted 11 years ago

“would recommend this service excellent”

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Posted 11 years ago

“Worth it 100% could see straight away”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,214 reviews