Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“My vision is now 20/20, which I'm more than happy with. It's even better than with my glasses. The procedure was not pleasant, but I've had worse, and only lasted a few minutes. Friends seem to be put off by the thought of the procedure, but it is over very quickly. Only thing I have to do now is wear glasses - ready readers - for close work. I wore varifocals before, so having to put reading glasses on and off is taking some getting used to, but at my age (60) that's pretty good. I think I look more intellectual taking my specs on and off to read! So very happy - and I got a half price offer, so even more delighted. The cost of varifocal glasses plus contact lenses was getting very expensive. This was my 60th birthday present to myself and it's been worth every penny.”

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Posted 12 years ago

“Since i'm only 23 I thought there would be some difficulty getting eye laser surgery. However after getting my consultation they were very helpful getting an appointment for the laser as soon as possiple as i requisted. Everything went very well on the day and the after service was very efficient. They answered all my queries and made me very relaxed about the whole process. I would definitly recommend this service to others and am a very satisfied customer.”

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Posted 12 years ago

“I would recommend the laser eye surgey to anybody who is wearing contact lenses or glasses as it has changed my life completely. Wearing contact lenses before it was a pain to constantly put them in and take them out, and now I dont have to worry about that. I just wake up and get on with my day.”

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Posted 12 years ago

“I was very nervous before the surgery but was put at ease as soon as i entered optical express, i was constantly cared for and after my surgery i have been more than looked after. the staff are very friendly and welcoming. I have had dry eye quite a bit just lately but was reassured my vision will continue to improve.”

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Posted 12 years ago

“I am so happy with my surgery - I even feel like I see better than I did with my glasses! I would go through it all again as I feel it has really changed my life for the better in so many ways!”

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Posted 12 years ago

“Being able to see without the hassle of glasses or contact lenses is amazing as I have used them since I was very young. I struggled with contact lenses as eye infections occurred several times, not worrying about this is fantastic. The staff at Optical Express have been so helpful and friendly, making a potentially worrying experience very easy and stress free.”

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Posted 12 years ago

“Very pleased with my vision now, If i could go back and do it sooner I would. Best investment I have made so far!”

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Posted 12 years ago

“life changing, excellent would recommend it to anyone no hesitation”

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Posted 12 years ago

“I did not experience any pain at the time of the procedure, dont hesitate”

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Posted 12 years ago

“The first 6 weeks were slightly worrying as the vision fluctuated and my eyes were very dry, but now after 12 weeks the results are perfect and I'm so happy with result. The quality and enhanchment of my vision is like seeing everything in HD!”

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Posted 12 years ago

“From start to finish everyone that I have seen has been excellent and more than helpful. Would highly recommend Optical Express to friends and family.”

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Posted 12 years ago

“It was fantastic experience, everyone was so helpful - the consultations were informative, the staff are very knowledgeable - I was nervous but I had no need to be - the procedure for lense replacement was painfree - your surgeons were fantastic - the recovery was easy - no adverse affects - no pain - and its been a great.”

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Posted 12 years ago

“Very impressed with the care Optical Express offered and the surgeon's level of skill. I am feeling very satisfied with my decision to go ahead with the procedure as it has now freed me with the need to wear glasses. The cost was a little on the high side, but worth it, considering that it hasn't compromised on my health. Some experience of dry eye, but hopefully this will go away.”

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Posted 12 years ago

“I am very happy with my decision to get laser eye surgery. I was quite nervous after booking it initially, however these were just pre-op nerves. Everything went very smoothly and the recovery was very quick. I was so amazed that within 5 hours of my surgery I could see clearly and didn't experience any other soreness etc. I LOVE not having to wear glasses anymore! My vision is fantastic now.”

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Posted 12 years ago

“Arrived on the day a little bit nervous as you would be, but after speaking with the surgeon before treatment (funny, smart & comforting bloke) I was ready to go in and through the whole procedure he was chatting to me and making me laugh. A quick, painless procedure & after a 2 hour nap I was watching the football that evening with perfect vision and no irritation. Attended the post op appointment the next morning to which I was told my eyes looked as though they hadn't been touched, and that I had achieved the best results the surgery can offer. 2 days later and my vision is clearer than when I was wearing lenses, and improving by the hour. Best decision I have ever made - go and find out for yourself.”

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Posted 12 years ago

“Shortly after Lasik I started becoming short-sighted again, and over a few years check-ups Nick advised me having Lasek on one eye only. Went for it, it was the best advice ever, thank you, Nick!”

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Posted 12 years ago

“Exceptional service and after care”

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Posted 12 years ago

“This is my 3rd time with laser eye surgery - very satisfied - hoping once the dry eye problem clears up my vision will be as good as the first eye - eyesight in the eye done 4 years ago still perfect.”

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Posted 12 years ago

“I think I was sold on it from the moment I finished my initial assesment and it has lived up to everything I believed it would be. It has quite litterally changed my life. The procedure itself is painless and although the few hours afterards was a little painfull for me, it was worth evrything as five hours later I was sat in a coffee shop in Covent Garden able to see. Thank you!!!”

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Posted 12 years ago

“Despite suffering a lot of pain from the LASEK surgery, it has been more than worth it. My vision is fantastic, and the service I've received from the staff in Manchester has been first class. I can't recommend Optical Express enough.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews