Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were knowledgable during the pre-treatment phase and everything was clearly explained. The surgeon described the procedure and the immediate aftercare was excellent. The follow up appointments have been efficient”

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Posted 12 years ago

“Life changing no pressure to remember glasses and where they are and being free of them. Delighted to have gone through the procedure and the staff have been excellent.”

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Posted 12 years ago

“would reccomend to everybody as it definately makes your life so much more comfortable and easier”

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Posted 12 years ago

“from start to finish mt experience has been 1st class, everybody i have dealt with has given me the best care possible. it's been a pleasure meeting your staff”

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Posted 12 years ago

“excellent until second eye complete - side effect spoiling at present, but happy it will improve”

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Posted 12 years ago

“No problems atall, great customer care”

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Posted 12 years ago

“The surgery was not at all painful howeverv the wwiting time on the day of the surgery was fairly long”

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Posted 12 years ago

“I have no problem with dry eyes or pain after the procedure at all,everything turned out perfectly for me, i guess i am a lucky one. First month I have a bit of halos but after 3 months everything is clear and halos no longer there.”

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Posted 12 years ago

“excellent customer care, answered every query and reassured me.”

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Posted 12 years ago

“On the day of procedure i was very scared and didnt know what to expect. Everything went fine and immediately i could see but it was a bit blury. On the way home my eyes started to get very sore and watery and i couldnt open my eyes at all. When i got home i tried to go to sleep but it was so sore and felt like that feeling when you chop onions but 100 times worse so i couldnt sleep. I had some paracetamol and eventually fell asleep for a couple of hours. When i woke up the pain had gone and i could see perfectly! Ever since my treatment for the first month or so i couldnt touch my eyes had to be careful in the bath/shower but now i can see perfectly better than 2020 vision and i am very glad i got it done. Definitely worth the little bit of pain!”

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Posted 12 years ago

“Not much more to add. Excellent service.”

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Posted 12 years ago

“Always helpful and caring. Answers all questions and reassuring at every step”

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Posted 12 years ago

“The experience has been very good. I now have very good eyesight and my quality of life has improved”

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Posted 12 years ago

“Considered laser surgery for a long time and it was the best thing I've ever done.”

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Posted 12 years ago

“After having the surgery, the staff at Optical Express have always been very friendly, helpful and informative. Usually seen very quickly.”

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Posted 12 years ago

“At first I was a bit worried about having it done. I spoke with lots of people and read up on it and I now know its the best thing I have ever done. I can see my lovely granchildren and there little face now. I was suprised that the surgery was entirely pain free and I would do it all over again if I had to. Everyone was so kind and sympathic and very friendly. I was also surprised how good I could see from the very first day.”

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Posted 12 years ago

“The whole experience has been smooth professional and friendly from initial consultation through surgery and to the all important aftercare.”

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Posted 12 years ago

“The level of care has been brilliant, thorough and professional. Any queries were quickly answered putting my mind at rest. The whole experience has been excellent from start to finish.”

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Posted 12 years ago

“Very pleased with my eyesight. The staff have been exceptional in every way and I thank them very much.”

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Posted 12 years ago

“Improvement noticed from day one. Everyone was so supportive and caring. Made me feel at ease from the very first moment”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,222 reviews